Rating

3.5

feedback

98

Reviews

chart

#12,459

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    5%
  • Less than a day
    1%
  • Less than a month
    28%
  • Less than a year
    46%
  • More than a year
    19%

Reviews Summary

The reviews for the Shopify App are mixed, with both positive and negative feedback from users. Positive aspects include the ability to create personalized designs, responsive customer service, and high-quality products. Users appreciate the customization options and the professional service provided by the app. However, negative feedback revolves around issues with quality control, bugs in the app, and poor customer service in some cases. Users have reported problems with design alignment, lack of features like saving works in progress, and slow response times from customer support. Overall, the app seems to offer a wide range of products and design options, but improvements are needed in areas like bug fixes, design features, and customer service.

Highlights

Personalized designs and customization options
Quality control and bugs in the app
Customer service and responsiveness
Design alignment and saving works in progress
Variety of products and design options

Rating Breakdown

  • 5
    47% (46 ratings)
  • 4
    16% (16 ratings)
  • 3
    10% (10 ratings)
  • 2
    8% (8 ratings)
  • 1
    18% (18 ratings)

Reviews with Text

  • 100% (98)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

Dec. 3, 2025

Not happy with the quality of the garment. Poor QC before sending out item. Their Customer service is not taking ownership of the poor quality.

Using app

Almost 5 years

Total reviews

2

Average rating

3.0

5 / 5 Share

Nov. 29, 2025

I was looking for a perfect necklace and came across the same design symbol I used for the logo Sisters™. I asked to create my own variation so that it will represent the brand and not customized product for customers. They created my personal link for the brand Sisters™ only. I thought that was very professional and super cool they were able to make that happened. Thanks

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 25, 2025

I've been using Jetprint now for several years. I find them very responsive to feedback and would like to give a shout out to both Mvrica and Lisa for their consistently helpful customer service. Whenever I've asked for a modification to the app or product or suggested a new product they have done their best to help. I suggested a new product recently and now it's a product that I can customise and sell. Fantastic. Thanks so much

Using app

About 4 years

Total reviews

2

Average rating

5.0

1 / 5 Share

Aug. 20, 2025

Full of bugs from the creating an account and logging in until the interface itself! I never leave 1 star reviews because I understand it takes time and work to create something, but this... install it and waste your time!

Using app

--

Total reviews

1

Average rating

1.0

4 / 5 Share

Aug. 4, 2025

4 stars, only because some of the products you can't view all sides in mock up generator. Other than that, the products I've made have turned out wonderful! I think they take pride in their manufacturing. It's a beautiful thing to see. I don't believe the cost and quality can be beat. I'm having a lot of fun.

Using app

About 2 months

Total reviews

1

Average rating

4.0

All reviews

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