JetPrint: Print On Demand
Print On Demand Shoes, Jewelry, Drinkware, Bags & AOP Clothing
Rating
4.0
feedback
382
chart
#659
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
2%
-
Less than a month
17%
-
Less than a year
63%
-
More than a year
17%
Reviews Summary
JetPrint has received a mix of positive and negative reviews from users. Positive aspects include the user-friendly interface, a wide selection of products, and good prices. Customers appreciate the ease of creating unique products and the variety of options available, especially for shoes. The customer service is also praised for being responsive and helpful. However, there are some negative points highlighted in the reviews. Users have mentioned difficulties in using the design page, such as layering patterns and changing colors on existing items. Some customers faced issues with the app freezing, long delivery times, and quality control problems like misprinted products and delayed shipments. Overall, JetPrint seems to offer a range of products with room for improvement in terms of functionality and quality control.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
June 28, 2024
Hi... I think that it's wonderful that you offer watches... which is the primary reason that I am using JetPrint... and may end up using for your leather bags. I'm new at this and perhaps I am not using your product editor in which you place the image correctly but it seems like I have to start over from scratch if I have to make changes to the design. When I have used Printify and Printful, they have a way to edit the designs without have to start all over. Lastly, it would be nice to have the one time 5% Sample Discount easily available without having to place the sample order on hold and then requesting the discount from your support team. Thank you! Bob
June 20, 2024
Your customer service Is Poor. The respnse time is extremely slow, and there appears to be little interest in actually learning the issues that need to be solved. There appears to be a canned response to rpblems without investibgation into the actual problem. Your sustem lacks effective personal assistance.
Hi, We sincerely apologize for the inconvenience and frustration this issue has caused you. Upon reviewing your case, we found that you contacted us 4 days ago (UTC+8) regarding orders #1002 and #1004, specifically mentioning that order #1004, placed on May 16, 2024, was not synchronized with your JetPrint account. Our customer service team promptly responded to assist you and explained the necessary steps. After inspecting the situation, we believe the reason the order did not synchronize is because you altered its original attributes. Our product attributes consist of single attributes such as size (XS, S, M, L, XL, etc.). You added the attribute Color to this product and set its value to "Purple and Blue." In your screenshot, your customer purchased "Blue/2XL" clothing from your store. However, because our product has only a single attribute, the SKU for "Blue/2XL" is not available in your account, resulting in the order not synchronizing. We strongly advise against altering product attributes from single to multiple attributes or vice versa, as such changes can disrupt order synchronization. If you still wish to fulfill this order, we recommend locating the same design in your JetPrint account, ensuring it matches the ordered size, and placing a manual order accordingly. Thanks.
June 10, 2024
Wish there was a way to only select certain colors (i.e. tshirts) I only want certain colors. to go with the logo . if there is a way. it's not clear:)
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