Rating

3.6

feedback

97

Reviews

chart

#2,114

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    5%
  • Less than a day
    1%
  • Less than a month
    29%
  • Less than a year
    45%
  • More than a year
    19%

Reviews Summary

The reviews for this Shopify App, JetPrint, are quite mixed. Positive aspects highlighted by users include the ease of designing and publishing products, the variety and quality of products offered, and the helpful customer service. Users appreciate the user-friendly interface, the ability to customize designs, and the quick response from the support team. However, negative aspects mentioned include issues with the design platform freezing or resetting, lack of features like saving works in progress, slow customer service response times, and problems with order fulfillment and product quality. Some users also expressed frustration with the inability to edit designs after they have been published and difficulties in adding products to their store.

Highlights

Mixed reviews highlighting positive aspects like ease of designing and publishing products, variety and quality of products, and helpful customer service.
Negative aspects mentioned include issues with the design platform freezing or resetting, lack of features like saving works in progress, slow customer service response times, and problems with order fulfillment and product quality.
Users appreciate the user-friendly interface, the ability to customize designs, and the quick response from the support team.
Some users expressed frustration with the inability to edit designs after they have been published and difficulties in adding products to their store.

Rating Breakdown

  • 5
    47% (46 ratings)
  • 4
    18% (17 ratings)
  • 3
    9% (9 ratings)
  • 2
    8% (8 ratings)
  • 1
    18% (17 ratings)

Reviews with Text

  • 100% (97)
Review RSS Feed Review RSS Feed

All reviews

4 / 5 Share

March 5, 2026

Tumblers it would be nice if the design could face the front of the tumblers

Using app

2 months

Total reviews

1

Average rating

4.0

1 / 5 Share

Dec. 3, 2025

Not happy with the quality of the garment. Poor QC before sending out item. Their Customer service is not taking ownership of the poor quality.

Using app

Almost 5 years

Total reviews

2

Average rating

3.0

5 / 5 Share

Nov. 29, 2025

I was looking for a perfect necklace and came across the same design symbol I used for the logo Sisters™. I asked to create my own variation so that it will represent the brand and not customized product for customers. They created my personal link for the brand Sisters™ only. I thought that was very professional and super cool they were able to make that happened. Thanks

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 25, 2025

I've been using Jetprint now for several years. I find them very responsive to feedback and would like to give a shout out to both Mvrica and Lisa for their consistently helpful customer service. Whenever I've asked for a modification to the app or product or suggested a new product they have done their best to help. I suggested a new product recently and now it's a product that I can customise and sell. Fantastic. Thanks so much

Using app

About 4 years

Total reviews

2

Average rating

5.0

1 / 5 Share

Aug. 20, 2025

Full of bugs from the creating an account and logging in until the interface itself! I never leave 1 star reviews because I understand it takes time and work to create something, but this... install it and waste your time!

Using app

--

Total reviews

1

Average rating

1.0

All reviews

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