JetPrint: Print On Demand

Hi, We sincerely apologize for the unpleasant experience you've had with our app. Your feedback is important to us, and we are committed to improving our service. If you encounter any errors, please reach out to our customer service department, and we will be more than happy to assist you in resolving them. Additionally, if you have any suggestions for how we can enhance your experience, please don't hesitate to share them with our team. Thank you for your understanding, and we appreciate your support as we work to improve JetPrint.

Hey there, We’re sorry to hear that you’ve had a frustrating experience with our app. First, for products with multiple attributes, our app does allow you to set prices for all variants with a single click. For example, with product number 312, if you adjust the price for the "Black" option, it will automatically update the prices for both "Men" and "Women" options under that attribute. However, for products with a single attribute, such as just "size," the price cannot be uniformly modified during synchronization at this time. We have noted your feedback, and it has been added to our development waiting list. Second, we won't be considering the layer-locking function for now since we allow multiple layers to be dragged and moved together. If you don't want to move a specific layer, simply select the other layers instead. If you have any further suggestions or need assistance, please reach out to our customer service team. Thank you for your understanding.

Hello, We apologize for the inconvenience and any frustration caused by your experience. To clarify, if all products are out of stock, we take the initiative to remove them from our app to ensure that unavailable products are not listed. According to our records, you contacted our customer service department three days ago, and we have already responded with a solution. We recommend manually updating your inventory using the store owner account or attempting to republish the products. If you have any further suggestions or concerns, please don't hesitate to reach out to our customer service team. Our technical department is actively investigating the issue to ensure it is resolved as soon as possible. Thank you for your understanding and patience.

Hello, We apologize for the inconvenience caused. We need to explain to you about your order. All times mentioned are UTC+8. On August 2, 2024, 9 products were ordered, including 3 hats, 3 polo shirts, 2 hoodies, and 1 dress. On August 3, our customer service contacted you regarding the missing design drawings for this order. Since we couldn't locate the design drawings, we are unable to proceed with production as planned. You replied on August 3, stating that all designs are available in our app. Due to August 4 being a holiday, we informed you on August 5 about the missing hoodie design. On August 5, you redesigned the hoodie. We found one of the design drawings in the redesigned system, but noticed a slight difference in the shoulder design, and you informed us that you need to receive it by August 20. On August 6, we informed you that we found one design and proceeded with production, but we still couldn't locate the other one. Therefore, on the same day, we sent you a message informing you that if we didn't receive a reply within 24 hours, we would refund the item without the design. The issue this time arose due to a bug in the production system that prevented us from finding the hoodie design. We sincerely apologize for the inconvenience caused. As a gesture of goodwill for this order, we will upgrade your shipping to fast shipping at no additional cost. Additionally, we recommend choosing fast shipping for urgent orders in the future. Lastly, we wish your event great success. Thank you.

Hello, We're here to voice our protest against your "inaccurate and irresponsible" statements. To begin with, our automated system is typically off by default. However, in May, you personally activated the automated system and configured it for "automatic payment 3 hours after placing the order." All of these settings were chosen by you, and we had no part in them. Secondly, when you stated, "The order pays three times," it appears to be a malicious accusation against us. On May 9th (UTC+8), you placed two orders totaling US$126.96 and US$42.13 respectively. The US$126.96 order consisted of 4 products (three pairs of shoes and one hoodie), while the $42.13 order comprised 2 products (two pairs of shoes). The $42.13 order is the one you intended to make, whereas the $126.96 charge is for another order due to your active setup of automatic deductions. Therefore, your assertion is unfounded as there are indeed two separate orders. Thirdly, you claimed: "Customer service is useless and we didn't answer any of your questions." On May 9 (UTC+8), you reached out to us regarding a deduction request, but we only located your US$42.13 order at that time. When you contacted us again on May 15th, we reiterated: "You set up automatic payment, and the US$126.96 you paid is a separate order of yours." You never explicitly informed us of your desire to cancel the US$126.96 order. Lastly, we take responsibility for any shortcomings on our part, but we reject any unfounded accusations. Furthermore, upon your objection, we have already cancelled your order and will refund the fee to your payment account within (2-3 business days). We strongly advise you to deactivate automatic payment settings and switch to manual settings to prevent any unnecessary losses. Thank you.

Hey there, Thanks for letting us know about this. We're sorry for any trouble you're having with our app. We get how frustrating it can be to encounter issues with our service. Please know that our team is dedicated to delivering a top-notch service experience for everyone, and we take your feedback seriously.

Hey, Thank you for your suggestion. Currently, each of our orders comes with a tracking number and is updated synchronously based on the order status. According to our investigation, you placed only one order with us in 2023. This order was paid on November 14th (UTC+8), and it arrived on November 28th (UTC+8). It took a total of 14 days from order payment to order delivery. After you received the goods, our customer service department did not receive any information from you regarding the order. If there is an order error or any other issue, you can contact our customer service within 30 days of receiving the product for a refund.

Hey, We apologize for the inconvenience and frustration caused by the delay in receiving your order. After investigating this matter, we would like to clarify that payment for your order was made on November 16th (UTC+8). On November 23rd (UTC+8), we successfully submitted your order to the carrier. Due to carrier delays, orders began shipping on November 25th (UTC+8), and tracking numbers were updated simultaneously. Unfortunately, the carrier has informed us that the a small number of orders is causing delays in tracking number updates. We apologize for any confusion this may have caused. As of now, your order has been delivered. We understand the frustration this delay causes and appreciate your patience and understanding during this time. Sincerely, JetPrint Team

Hey there, We apologize for the inconvenience you've experienced with our printing services. Your satisfaction is our utmost priority, and we regret any frustration caused. We understand how upsetting it can be to encounter issues with your design printing backwards. We offer a refund option within 30 days of receiving your goods. Our aim is to ensure your satisfaction with our app. We genuinely hope this helps regain your trust in JetPrint, and we're committed to delivering even higher-quality service in the future. Thank you.

Hey there, We are genuinely sorry to hear about your disappointing experience with our app. Regarding the separate shipping of your items, we offer a wide range of product lines with varying production processes, which may result in products being transported at different times. We understand the importance of prompt delivery and strive to ship products as soon as they are ready to minimize delays. We are concerned about the color discrepancies you mentioned, as this is not typical of our printing quality. We encourage you to reach out to us within 30 days of receiving the goods to apply for a refund regarding any printing color issues. In response to your feedback about customer support, we apologize for any delays you experienced in receiving assistance. We have taken immediate action to expand our customer service team to ensure that messages are responded to promptly and efficiently. We genuinely value your business and hope to have the opportunity to restore your faith in our products and services. Please don't hesitate to contact us if you have any further questions or concerns.

Hello, We apologize for any inconvenience caused by the recent delays in our service, and we're sorry to hear about your experience. We understand how frustrating it can be to experience production delays. If your order is taking longer than expected, please don't hesitate to reach out to our customer service team. They can assist you in requesting expedited shipping at no extra charge, ensuring you receive your order promptly. In response to your feedback about responsiveness, we have taken immediate steps to address this issue. We've expanded our customer service team to ensure all inquiries are handled promptly. You can expect timely updates and assistance throughout the ordering process. Your satisfaction is our priority, and we're committed to earning back your trust and confidence in our services. If you have any further concerns or questions, please don't hesitate to contact us. Thank you.

Hey there, We apologize for any inconvenience you have experienced. Our investigation reveals that on January 25, 2023, we were in the Chinese New Year period. During this holiday season, our operations, including customer service support, were suspended for 15 days. Unfortunately, this overlap may have affected our ability to address your concerns promptly. Typically, we post holiday notices in the app one month in advance and send emails to inform customers of upcoming holidays. However, it seems there was an oversight on our part, and we take full responsibility for ensuring better communication. We understand your frustration and sincerely apologize for any inconvenience caused. We hope for your understanding and the chance to regain your trust. Please don't hesitate to reach out, and we'll be more than happy to assist you. Thank you.

Hey there, We're sorry for the unpleasant experience you had with our service. We recognize the significance of timely communication and dependable delivery, particularly when fulfilling orders for your customers. We've overhauled our customer service department and established a new team committed to addressing inquiries promptly and effectively. Should you have any further questions or concerns, don't hesitate to reach out. We appreciate your business and look forward to the chance to collaborate with you again in the future. Thanks.

Hey there, We apologize for the inconvenience caused by the delays and miscommunication regarding your orders. Regarding your first order (O_220802_00408), we regret to inform you that it was unfortunately lost during overseas transportation. As for your second order (O_220829_00575), it indeed entered production, but unfortunately, there was a lapse in our logistics system, resulting in the order not being packaged and shipped out as intended. Rest assured, we are taking immediate action to rectify these issues internally, and Jennifer has been reprimanded accordingly. Additionally, we are initiating the refund process for your order. Please reach out to our customer service team with your relevant information so that we can expedite the refund for you promptly. We understand your frustration and sincerely apologize for any inconvenience caused. Should you have any further concerns or questions, please don't hesitate to contact us. We hope for the opportunity to regain your trust and serve you better in the future. Thanks.

Hi there, we apologize for the oversight on missing your previous email here, please kindly send us your order number again, we'll check and get you the status and solution ASAP today and avoid the same issue happening again.

Hello, We sincerely apologize for the inconvenience and frustration caused by the delay in fulfilling your order. In response to your concerns: 1. We're truly sorry to hear that your order did not occur as expected. Rest assured, we're actively addressing the issue to prevent such delays in the future. 2. If the order production time exceeds the expected timeframe, we'd like to offer you the option to apply for our fastest transportation method at no additional cost. 3. To ensure that your property is protected, you can submit a refund request to us. Thank you for bringing this matter to our attention. We look forward to regaining your trust and providing you with the exceptional service you deserve.

Hey there, We're sincerely sorry to learn about your unpleasant experience. At JetPrint, we are committed to delivering top-notch service and ensuring orders are promptly fulfilled. Regrettably, we fell short of meeting your expectations on this occasion. To address this issue, we've implemented a new team and streamlined our refund process to ensure it's faster and smoother. Additionally, we've introduced a revised refund policy to give our customers better service. We deeply apologize for any inconvenience trobles you and hope for the chance to offer you improved service in the future. Thanks.

Hello, We sincerely apologize for any inconvenience caused to you. We completely understand your frustration regarding the delays in order processing and the challenges in reaching our customer service team. Rest assured, we've taken immediate action to address these issues. As you read this, we've bolstered our customer service and production teams to resolve any problems you may encounter swiftly. Every customer is valuable to us, and we're committed to improving your experience with us. We hope for the opportunity to work with you again in the future. Thank you for your understanding.