JetPrint: Print On Demand

Hi, We sincerely apologize for the inconvenience and frustration this issue has caused you. Upon reviewing your case, we found that you contacted us 4 days ago (UTC+8) regarding orders #1002 and #1004, specifically mentioning that order #1004, placed on May 16, 2024, was not synchronized with your JetPrint account. Our customer service team promptly responded to assist you and explained the necessary steps. After inspecting the situation, we believe the reason the order did not synchronize is because you altered its original attributes. Our product attributes consist of single attributes such as size (XS, S, M, L, XL, etc.). You added the attribute Color to this product and set its value to "Purple and Blue." In your screenshot, your customer purchased "Blue/2XL" clothing from your store. However, because our product has only a single attribute, the SKU for "Blue/2XL" is not available in your account, resulting in the order not synchronizing. We strongly advise against altering product attributes from single to multiple attributes or vice versa, as such changes can disrupt order synchronization. If you still wish to fulfill this order, we recommend locating the same design in your JetPrint account, ensuring it matches the ordered size, and placing a manual order accordingly. Thanks.

Hey there, We apologize for the inconvenience you've experienced while using our app. At the moment, our app does not support editing of previously created projects. However, our technical team is actively working on implementing a feature that will allow designs to be edited for a second time. Regarding the issue with the text moving backward, this might occur if your cursor has not been released after selecting a layer. We recommend ensuring that the layer is deselected before making any adjustments to prevent this issue from happening again. Please feel free to reach out to our customer service team with any further questions or concerns. Thank you.

Hello, Thank you for reaching out to us and bringing this matter to our attention. We have not received any prior reports of customers experiencing email verification issues with our application. To address your concern, we suggest verifying that your network connection is stable and functioning properly. Oftentimes, connectivity issues can impede an app's performance. Additionally, please double-check that the email address you entered is accurate to ensure successful verification. If you have any further questions or feedback, please don't hesitate to reach out to our customer service team. We are here to assist you to the best of our ability.

Hey there, Thank you for providing your feedback. We appreciate your pursuit of the perfect product. On March 20th (UTC+8), you reached out to us via online chat, expressing your concerns and preferences regarding our products. Among your requests, you specifically mentioned the importance of double stitching for you. We provided a detailed response to your inquiries on that day, and I will reiterate it here. 1. Our products are all made-to-order and hand-sewn. While we strive for consistency, it's important to note that achieving perfectly parallel double stitching in every pair may not always be feasible. If uniformity is essential to you, we suggest considering bulk orders. 2. Regrettably, we are unable to offer refunds for minor discrepancies such as slightly uneven stitching or minor fraying along the edges. Due to the handmade nature of our process, some degree of variation is to be expected. 3. While we value your dedication to customer satisfaction, we must clarify that we cannot guarantee flawlessness in every pair of shoes. We appreciate your input and wish you success in finding a supplier that meets your exacting standards. Thank you.

Hey there, We apologize for your disappointment with our service. After reviewing your order history, it seems that you placed your hat order with us on October 6, 2023 (UTC+8). Unfortunately, during our quality review process, we discovered that your hat design had a watermark effect, and despite multiple attempts, we were unable to meet our review standards for the order, resulting in shipping delays. In early November, we reached out to inform you about the design issues and sought your guidance on whether to proceed with shipments. Regrettably, we didn't receive your reply within a reasonable timeframe. Consequently, we initiated the refund process for your order on November 9, 2023 (UTC+8). We apologize for any inconvenience caused by my delay in notifying you promptly about changes in your order status. Rest assured, we're dedicated to improving our notification system to ensure that our customers are promptly informed about any updates or changes to their orders. Once again, we apologize for the frustration and inconvenience this situation has caused you.

Hello, Thank you for reaching out and for sharing your feedback with us. We sincerely apologize for any inconvenience you experienced while trying to upload your AOP hoodie using our template. Rest assured, we have swiftly resolved the issue regarding file size limits to ensure a smoother experience for all our users moving forward. We are always open to hearing from you, whether it's to report challenges or offer suggestions for further improvements. Your voice matters to us, and we're here to listen. Thanks.

Hey there, We're sorry for any inconvenience or frustration caused by recent changes to our app. We recognize the importance of optimizing our applications to better serve our customers. Our aim is to simplify the process and remove any unnecessary steps, ultimately improving your JetPrint experience. To assist you further, we've created tutorials offering step-by-step guidance on using our updated app. These resources are tailored to help you navigate any changes seamlessly. If you encounter any difficulties or have questions along the way, our dedicated customer service team is available to assist you. Please don't hesitate to reach out, and we'll gladly support you throughout the process. Thanks.

Hey there, We understand that you've experienced differences in quality, deviations from the item as described, or even incorrect production. We apologize for any inconvenience caused to you. It's worth noting that as soon as we discovered such an issue, we took immediate action and reprinted the affected order for you. Even though the refund period has expired, if you still have objections to the quality or any aspect of your order, we're more than willing to open the refund process for you to reapply. We tried to contact you last week to discuss this matter further, but unfortunately, we haven't heard back from you yet. If you have any further questions or concerns, please feel free to contact our customer service team. We're here to assist you to the best of our ability. Thanks.

Hey there, We're sorry for the disappointing experience you had with our app. Our technical team has identified and resolved a bug that was causing the app to unexpectedly exit the Shopify app section. Furthermore, we've made optimizations to boost upload speeds and enhanced the user interface for a smoother experience. We understand your frustration and truly appreciate your patience and understanding. Please feel free to give our app another try. We're confident you'll see significant improvements, and we're here to assist you at every stage.

Hey there, We apologize for the inconvenience caused by the pop-up message you encountered. It was not our intention to disrupt your experience with our app. We have taken measures to rectify the issue and improve your overall experience with our app. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team. Thank you for your understanding, and we are committed to delivering better service to you in the future.

Hello my friend, my apologies for the previous unhappy experience and unusually slow response. It's very kind of you to give us important feedback on designer system optimization. We've sorted out your question with our technical department already, and we're updating our coding and User Interface, and mockup generator for better and easier operation in 2023, I'm sorry for the temporary inconvenience here. The mockup page and the entire experience will surely be better in the following months.

Hello my friend, my apologies for the previous unhappy experience and unusually slow response. After the version update, our User interface, and design function has been more optimized than before, and we have reorganized a better-dedicated customer service team to help you deal with the problem in time. Welcome to our website to customize your design again, we'll guarantee a better experience and real-time assistance, and fast shipment for you. Please feel free to contact our support team, we can provide you with a free sample.

Thank you for your feedback. At present, we have improved the app in all aspects. The average production time is 5-7 working days(depending on the quantity of the order products) The average shipping time for Standard Delivery is about 14-20 working days, and 5-9 working days for Express Delivery. Regarding logistics tracking, we have also upgraded the system so that the tracking number will be automatically updated within two days of the delivery of the package.

Really appreciate your important feedback and advice here my friend, After years of precipitation and versions update, our products and related accessories have been more optimized than before, As for the shoebox problem you pointed out, the shoebox we're now using is of better quality among the peers. As you know, international parcels will be continuously processed by transfer centers, our shoeboxes may be intact from violent transportation, or man-made breakage during the shipment. We're doing our best to avoid it here, and also support better shoe box branding with better quality for you, please feel free to contact our support team to get better shoe box development only for you.

updated in 2023: Really appreciate your important feedback and advice here my friend, After years of precipitation and versions update, our User interface, and design function has been more optimized than before, and we have reorganized a better-dedicated customer service team to help you deal with the problem in time. Welcome to our website to customize your design again, we'll guarantee a better experience and real-time assistance, and fast shipment for you. Please feel free to contact our support team, we can provide you with a free sample. Hello my dear friend, this is JetPrint's support team lead, Here I've confirmed that it was returned because of the old channel block issue to NZ, we've upgraded to New Zealand special logistic line for you, and please check the message & new tracking link there. The followed tracking info will be continuously updated here. Sorry for the inconvenience brought to you here, we've confirmed and signed new channels & special logistic lines to New Zealand, will guarantee the returning won't happen again, and also will surely pay more attention to your followed orders & our collaboration.🤝 Really appreciate your kindness and support.

Thank you for your feedback, and we apologize for the unpleasant shopping experience we gave you on the phone grip. At present, we have reorganized our support team, which is more professional in customer service, product production, logistics and transportation than before. Now we sincerely invite you to come back to our app again and you will definitely have unexpected surprises!

Sincerely thank you for your review, we are trying our best to provide the best service and the best product quality to our customers, especially watch customized POD service. If our service makes your customer being charged by customs in the EU, maybe you choose the fast delivery method by DHL, the DHL agency needs the tax number for the EU. But you can choose the standard delivery method for customers, also, we have found some solutions for EU sellers.

My dear friend, thank you for your feedback. In fact, we have canvas shoes, maybe just when you use the app, we removed the product and updated it. It's been four years since your last comment, and we've made several attempts to improve the site over the years. Now JetPrint has more than 400+ products with various items. We believe that this time will bring you a different sales experience.Please feel free to contact our support team, we can provide you with a free sample.

Thank you for your feedback, and we apologize for the unpleasant shopping experience we gave you on the phone grip. At present, we have reorganized our support team, which is more professional in customer service, product production, logistics and transportation than before. Now we sincerely invite you to come back to our app again and you will definitely have unexpected surprises!Please feel free to contact our support team, we can provide you with a free sample.