JetPrint: Print On Demand
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Your customer service Is Poor. The respnse time is extremely slow, and there appears to be little interest in actually learning the issues that need to be solved. There appears to be a canned response to rpblems without investibgation into the actual problem. Your sustem lacks effective personal assistance.
Hi, We sincerely apologize for the inconvenience and frustration this issue has caused you. Upon reviewing your case, we found that you contacted us 4 days ago (UTC+8) regarding orders #1002 and #1004, specifically mentioning that order #1004, placed on May 16, 2024, was not synchronized with your JetPrint account. Our customer service team promptly responded to assist you and explained the necessary steps. After inspecting the situation, we believe the reason the order did not synchronize is because you altered its original attributes. Our product attributes consist of single attributes such as size (XS, S, M, L, XL, etc.). You added the attribute Color to this product and set its value to "Purple and Blue." In your screenshot, your customer purchased "Blue/2XL" clothing from your store. However, because our product has only a single attribute, the SKU for "Blue/2XL" is not available in your account, resulting in the order not synchronizing. We strongly advise against altering product attributes from single to multiple attributes or vice versa, as such changes can disrupt order synchronization. If you still wish to fulfill this order, we recommend locating the same design in your JetPrint account, ensuring it matches the ordered size, and placing a manual order accordingly. Thanks.
I can not change color on items that I already create and the text keep going backward.
Hey there, We apologize for the inconvenience you've experienced while using our app. At the moment, our app does not support editing of previously created projects. However, our technical team is actively working on implementing a feature that will allow designs to be edited for a second time. Regarding the issue with the text moving backward, this might occur if your cursor has not been released after selecting a layer. We recommend ensuring that the layer is deselected before making any adjustments to prevent this issue from happening again. Please feel free to reach out to our customer service team with any further questions or concerns. Thank you.
Delivery is too long; no notifications. I had an order stay in production and never was delivered.
Hey there, We apologize for your disappointment with our service. After reviewing your order history, it seems that you placed your hat order with us on October 6, 2023 (UTC+8). Unfortunately, during our quality review process, we discovered that your hat design had a watermark effect, and despite multiple attempts, we were unable to meet our review standards for the order, resulting in shipping delays. In early November, we reached out to inform you about the design issues and sought your guidance on whether to proceed with shipments. Regrettably, we didn't receive your reply within a reasonable timeframe. Consequently, we initiated the refund process for your order on November 9, 2023 (UTC+8). We apologize for any inconvenience caused by my delay in notifying you promptly about changes in your order status. Rest assured, we're dedicated to improving our notification system to ensure that our customers are promptly informed about any updates or changes to their orders. Once again, we apologize for the frustration and inconvenience this situation has caused you.
In particular, I am uploading the AOP Hoodie...using your downloaded template but every time I go to upload the file is too large. Very frustrating.
Hello, Thank you for reaching out and for sharing your feedback with us. We sincerely apologize for any inconvenience you experienced while trying to upload your AOP hoodie using our template. Rest assured, we have swiftly resolved the issue regarding file size limits to ensure a smoother experience for all our users moving forward. We are always open to hearing from you, whether it's to report challenges or offer suggestions for further improvements. Your voice matters to us, and we're here to listen. Thanks.
I gave it 2 stars because it keeps asking me to rate it. I've designed and imported 2 items and it won't let me do anything else. Customer service contacted me in a days time and said clear browser cache, so I did it again. I still can't design anything and taking down the 2 products I can't trust that My customers will receive these goods if I can't even edit them or design more. If the app had worked I'd give 4 stars before I receive my sample order.
Hello my friend, my apologies for the previous unhappy experience and unusually slow response. It's very kind of you to give us important feedback on designer system optimization. We've sorted out your question with our technical department already, and we're updating our coding and User Interface, and mockup generator for better and easier operation in 2023, I'm sorry for the temporary inconvenience here. The mockup page and the entire experience will surely be better in the following months.
Where is the customer support? After receiving samples I was happy with, my first customer order was badly misprinted - the entire design was misaligned. I have been in touch via email and still have not had a response. I tried the "chat" on the site and got the response, "I am not at work, love. I will check tmrrw." Pricing is great, but service and support is non-existent.
Hello my friend, my apologies for the previous unhappy experience and unusually slow response. After the version update, our User interface, and design function has been more optimized than before, and we have reorganized a better-dedicated customer service team to help you deal with the problem in time. Welcome to our website to customize your design again, we'll guarantee a better experience and real-time assistance, and fast shipment for you. Please feel free to contact our support team, we can provide you with a free sample.
The app is pretty good. However, the shoe boxes are way too small and extremely flimsy. The poor quality of the shoe boxes has resulted in shoes being damaged during shipping. Also, the box falls apart the moment you pull the shoes out. You'll have to put tape on the boxes to keep them from coming apart. They need to improve the shoe packages ASAP!
Really appreciate your important feedback and advice here my friend, After years of precipitation and versions update, our products and related accessories have been more optimized than before, As for the shoebox problem you pointed out, the shoebox we're now using is of better quality among the peers. As you know, international parcels will be continuously processed by transfer centers, our shoeboxes may be intact from violent transportation, or man-made breakage during the shipment. We're doing our best to avoid it here, and also support better shoe box branding with better quality for you, please feel free to contact our support team to get better shoe box development only for you.
Update: I ordered 3 phone grips in February and I received two. The third came blank. I was told I would receive both a refund and a free phone grip. Neither of which has happened. Each time I ask, I get no tracking info nor any real information regarding my transaction. Needless to say I am disappointed as I still like their watches but am now reconsidering my relationship wit this company. Great customer service. My watch arrived on time but in an Avengers box. Express service is truly express and everyone loves the watch. Minus the box hiccup, I like the watches.
Thank you for your feedback, and we apologize for the unpleasant shopping experience we gave you on the phone grip. At present, we have reorganized our support team, which is more professional in customer service, product production, logistics and transportation than before. Now we sincerely invite you to come back to our app again and you will definitely have unexpected surprises!Please feel free to contact our support team, we can provide you with a free sample.
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