JetPrint: Print On Demand
Print On Demand Shoes, Jewelry, Drinkware, Bags & AOP Clothing
Rating
4.0
feedback
382
chart
#659
All reviews
Rating Breakdown
Review RSS Feed
June 1, 2024
I really like the variety of shoe styles you offer. However, I find it hard to use the design page and layer my patterns for each piece. It would be nice if each shoe or side of the shoe could be a different area or if I could zoom more. Also, I tried saving my design to come back and edit it later, but I was not able to figure out if that is a function. All I could do with my saved design was copy, delete, or order.
May 6, 2024
not too happy with app, the personalized items does not work on some of the items.
Hey there, We are genuinely sorry to hear that you had a less than satisfactory experience with our app. Our products are designed to offer both print-on-demand and personalized options. We understand your frustration with the personalized items not functioning as expected. Could you kindly provide us with the product numbers of the items you encountered issues with? Our team will investigate the matter promptly. Your suggestions and insights are crucial for us to enhance our services. Please don't hesitate to reach out to our customer service team with any further feedback or concerns you may have. Thanks.
March 29, 2024
I think JetPrint has a really great selection of products, and I experienced great customer service when I had question. The sample product I ordered arrived much sooner than expected which was a Huge plus! I am a bit disappointed however in the product I received. I ordered the Diving Cloth Tote bag with PU Leather Handle. It printed very vibrant however the material used has deep permanent wrinkles all over the product that a customer would not be able to remove. Also, the smell is very strong like paint or polyurethane. That can't be healthy. I could not keep it in my room because of the smell. This would be a beautiful product however the fabric must change. I would be concerned about sending it to a customer as is unfortunately. I am willing to give JetPrint another try. I have ordered other samples to check out the qualty. I am hoping for better. This is an update to my previous review. Customer service follow-up was excellent. I let the item sit out for a week to air out and the smell has definately diminished. It's still there but seems to be diminishing each day. I will not iron the product as suggested I am concerned that the print would be affected as well as the fabric itself as it is very soft. I am noticing the wrinkles are becoming less with each day. I am very happy about this. As the image on the product turned out beautiful. It would be a matter of explaining this to the customer before purchase to avoid bad reviews.
Hey there, Thank you for sharing your recent experience with JetPrint. We're genuinely sorry to hear that you are disappointed about the diving bag. Please accept our sincere apologies for any inconvenience caused. Regarding the issues you raised, we'd like to address them directly. The strong odor you noticed may be from the printing ink used during the manufacturing process. We want to assure you that we prioritize the use of environmentally friendly ink that adheres to stringent safety standards. While the smell may be initially strong, it dissipates over time, especially with proper ventilation. We recommend allowing the product to air out upon receipt, and rest assured, it poses no threat to health or safety. Additionally, the wrinkles you observed on the product are likely a result of transportation. We understand how this can detract from the overall appearance of the item. To address this, we recommend gently ironing the product on a low heat setting, being cautious not to damage the print. This should help smooth out any wrinkles and restore the product to its intended state. We're grateful for your willingness to give JetPrint another chance, and we're committed to ensuring your next experience exceeds your expectations.
Feb. 5, 2024
They are not responsive to emails and messages. However the app appears to run smoothly.
Hey there, We're sorry for the delay in getting back to your emails and messages promptly. Cus most of our employees were on vacation for Chinese New Year celebrations and a little more slowdown than we had hoped for, but we back now. And we're fully committed to addressing your concerns as quickly as possible.
Jan. 13, 2024
okay
Hey there, Thank you for reaching out with your feedback. If you have any more questions or need assistance, please don't hesitate to contact us. Our team is here to ensure you have a great experience with our print on demand services.
Dec. 19, 2023
I think it takes too long to hear response back from Customer Service. People are starting to make orders and have questions about their orders I can't answer.
Hey, We sincerely apologize for any inconvenience caused by the delay in our customer service responses. We understand how frustrating it can be to wait for assistance, especially when you have questions about your order. We acknowledge that there has been some time spent confirming the color of the shoes in our communication. Seven days ago, we sent you a production request, awaiting your confirmation before proceeding to avoid any unnecessary issues. Your reply was received three days ago, and on the same day, our customer service team notified the production department to adjust the color of the shoes. Today, we received your inquiry about the status of your order, and I'm pleased to inform you that we have upgraded your shipping method to the fastest available option at no additional cost.
Dec. 18, 2023
Nice App. You need more current shoes, Chunky, Big Bottoms, Stacks etc. MOre comperable to popular brand styles. I do like the app though.
Hey there, Thank you for your feedback and for your continued support of JetPrint. We want to sincerely apologize for the delay in addressing your request for more current shoe styles, including Chunky, Big Bottoms, and Stacks. We take customer feedback seriously, and we want to assure you that your request was submitted to our production department early on. Unfortunately, this project had to be paused due to unforeseen challenges. It's important to note that the development of new shoe styles entails significant investment, both in terms of time and resources. We have invested substantial funds in acquiring equipment and materials for these endeavors. Regrettably, despite our best efforts, some projects have not yielded the desired results, and the equipment purchased for these purposes now sits unused. Moreover, we understand that shoe preferences can vary greatly among our diverse customer base. While we strive to offer a wide range of styles, it's challenging to ensure that every shoe will resonate with everyone. Nevertheless, we are committed to continuously improving our product selection and welcome any further suggestions for new shoe designs. Once again, we appreciate your feedback and your loyalty to JetPrint. Thanks.
Nov. 20, 2023
The Stars are for the products available on the platform they're great but the designing process is Abit frustrating with very few designing tools for example there's no creat patterns option and u can't scale the design or it will be low resolution please and more designing options. Thanks
Hey there, We're excited to announce a significant update to our mockup generator! We've incorporated several new design tools, including zoom in and out, copy, undo, mirror, and more, building upon the original ones. If you have any specific requirements or questions, please don't hesitate to reach out to us. Thanks.
April 11, 2024
The products are always great however it has been brought to my attention by a customer of mine that the shoe size conversion from EU to US is in some instances wrong. For instance my customer purchased a US size 10 and received an EU 47, but in fact it should have been an EU 44. Today is April 11th 2024, the day of your reply. Firstly how would showing you a picture of the item change the fact that your size chart is clearly wrong? In a nut shell Shopify sided with the customer and gave her a full refund and the customer didn’t return the shoes, which means I lost out twice. So replying 4 months later is really a bit of an insult and I have long since removed all of your products from my website.
Hey there, Thank you very much for your review. We're sorry to hear about the issue you encountered with the shoe size conversion. Upon reviewing your order, we found that you purchased a pair of shoes from us on October 30, and they were delivered on November 15. We appreciate you reaching out to us on November 23 to report the sizing discrepancy. In order to assist you further, we kindly ask that you provide us with pictures of the product your customer received. This will allow us to verify the issue and take appropriate action. Unfortunately, we only received the size sheet you provided and not the actual product images. Regarding product size accuracy, we highly recommend including our size information in the product listing or description to ensure customers select the correct size. Please don't hesitate to reach out to us if you require any further assistance. Thanks. Update We can't assess the need for a refund without evidence. Our products are made to the sizes we provide, so we focus on cases where the wrong size was sent. However, since we haven't received the proof you provided, we can't proceed with the refund. We're reaching out now as our new team is addressing past issues. Thanks for your patience.
Nov. 1, 2023
The app is fine, no problems. Integrated with Shopify no problem. Ordered samples will decide whether the actually supplier is great or poor after I see the results.
Sept. 30, 2023
There are great products on Jetprint, but I wish the process to create Personalized products was easier. I also would like to be able to copy my products to make different variations, instead of having to start from scratch for each new product. When I am creating my products, there is not an option to add a design from the DIY side unless I am making an order. This is frustrating.
April 7, 2024
Great variety of product but POD designing is difficult instead just separate slots for each placement, all of the placement are in one layout. And it’s troubling to go back and edit the placements. Actually I can’t do it. This limits my ability to copy my template and make duplicates as variants. I really like Jet prints products but the ability to design is very low compare to the other POD companies I use.
Hey there, We apologize for any frustration you encountered while using our app. We're pleased to announce that we upgraded the mockup generator in January 2024. We hope this upgrade addresses some of the questions you had regarding product design capabilities. However, we understand there may still be areas for improvement, and we're dedicated to continuously enhancing our features to better serve our users. If you have any specific questions or suggestions for additional features, please don't hesitate to contact our customer service team. Once again, we apologize for any inconvenience and appreciate your ongoing support and feedback.
April 19, 2023
Great catalog, especially the shoe and sneakers, however i am experiencing issues when trying to upload images , it tells me unable to upload due to "unstable connection". however on any other app I have no problems uploading the very same images. If this problem can be resolved then it will be the best app to use.
Hey there, Thank you very much for your review. We are deeply sorry for the problems you encountered while trying to upload images. The issue you reported has been promptly addressed and fixed by our technical team. You should now be able to upload images without any disruptions. If you encounter any further difficulties or have any questions, please don't hesitate to contact us. We're here to assist you in any way we can. Thank you for choosing JetPrint for your print-on-demand needs. We appreciate your patience and understanding. Thanks.
March 14, 2023
love their large selection of products, just wish I was able to add more products to my store, the app keeps freezing when designing a product.
Hi, thank you very much for your affirmation of the product types on our website. At present, our technical department is trying to solve the problems you feedback. We're quite sure that in the near future, our website will bring you a better sales experience.
Feb. 13, 2023
Very hard to use after you save your products you can't edit the design. The review minimun 100 character......Very bad app
Thank you for your feedback here my friend. Currently, uploaded design drawings cannot be modified directly, you can adjust the design and upload it to recreate a new product to replace the existing one. We've sorted out your question to our technical department, and they've already started to optimize this problem. Really sorry for the temporary inconvenience here, but it will surely be updated in the near future
Jan. 31, 2023
The product choice is good, some mockups in the clothing don't look that good, I'm using other services but I am interested in the bags, shoes and watches, I'm impressed by the shipping times offering and the prices, but the design system is not very good lacking in one key feature I use in other POD services and that's the ability to use Patternize or pattern making, the color selection is a bit simple, everything else seems pretty good.. only thing keeping me from really embracing this is is a better designer system..
Thank you for your feedback here my friend. It's very kind of you to give us important feedback on designer system optimization. We've sorted out your question to our technical department already, we're updating our coding and UI page for better and easier operation in 2023, I'm sorry for the temporary inconvenience here, but the mockup page and the entire experience will surely be better in the following months.
Jan. 24, 2023
I have yet to see their quality, as I am still making products, but slow CS response time (mid conversation the assistant dipped for more than 15 hours as of now) and literally asking to be reviewed EVERY time I move pages or try to work on a product disrupts work flow. On to what I have found so far, 3-6 week ship time for most items (Watches for example) means customers will be waiting a long time for the item. No assurance on if its shipped with your business information or theirs, also they ship the bill of lading/RO sheet/Whatever WITH the item with a different price on it than customers will be paying which will lead to issues as well. But I do like that they have things I have not seen elsewhere. It would be nice if they could do something about shipping times and the invoice issue. On the user side of things, the whole site looks like an Ali-express site that you get to modify which means that the products have long, similar names to each other because they are keyword stuffed instead of made for customers (us) to use best. You have to take down item numbers in order to find it again because the ability to clone a item and then edit the image in it is not possible from what I have seen. Edit: Even AFTER leaving this review it continues to barrage me with 'please rate us' things. If this keeps up, I will uninstall. Edit: 2 Weeks and STILL getting 'rate us' requests.
Hello my friend, my apologies for the previous unhappy experience and unusually slow response. For now, JetPrint POD Center has reorganized a better-dedicated customer service team to help you deal with the problem in time. Therefore, we really appreciate your important feedback and advice on the User Interface. We will continue to improve the website including functions and products, please kindly allow us a little more time to test it before the official launch, we'll inform you as soon as the optimization is completed.
Nov. 11, 2022
I contacted support, and it's been weeks since I heard from them, and I see terrible reviews about them. I am scared to try it out. They told me they could work with some of my ideas and send them a mock-up idea, and I never heard back at all. I emailed and chatted with them again, and still no words. Loved the fact it was easy to design things but communication could be better
Really appreciate your important feedback and advice here my friend, my apologies for the previous unhappy experience and unusually slow response. For now, JetPrint POD Center has reorganized a better-dedicated customer service team to help with your questions and requests with faster response and trackable progress. We will continue to improve the website including functions and products, please kindly allow us a little more time to test it before the official launch, we'll inform you as soon as the optimization is completed.
Feb. 8, 2022
Tout va bien pour le moment, je commence à utiliser l'APP! dommage que l'outil de création soit vraiment très très light, on ne peut pas écrire!, réduire, multiplier nos designs, sauf les adapter au format du cadre, pas de choix de couleurs! bref pour la création, c'est très limité! on ne peut pas non mettre notre Logo. Le Ship n'est pas très explicite. Le tableau de bord est compliqué... je pense que c'est votre choix, mais pour nous vos clients çà devrait être autrement, pendre exemple sur "PRINTFUL" à Suivre.
Thank you for your feedback here my friend. Currently, uploaded design drawings cannot be modified directly, you can adjust the design and upload it to recreate a new product to replace the existing one. We've sorted out your question to our technical department, and they've already started to optimize this problem. Really sorry for the temporary inconvenience here, but it will surely be updated in the near future.
Jan. 17, 2022
The Size was way off on the child hoodie and when I reached out to get a refund, they said nothing was wring and offered my a 12% discount on a new offer? The Medium Kids hoodie was way larger than the size chart claimed. I may not use these guys again unless they can fix the issue & refund me.
Really appreciate your important feedback and advice here my friend, my apologies for the previous unhappy experience and problem with the size. As we all know, the clothing shape and related size charts of different clothing brands, we actually have listed the size/dimension of the different sizes in our product description, if the dimension of the actual product has a large difference, we're responsible for that and will provide refund/replacement. Meanwhile, we're also optimizing the size charts display of all our clothing, we'll inform you once the update completes. Meanwhile, if there are any questions or problems with the product/payment/refund, please feel free to contact our support team.