Joy Subscriptions App
Boost subscription & recurring revenue - No fixed fee
Rating
4.9
feedback
427
chart
#735
All reviews
Review RSS Feed
Dec. 17, 2024
J'ai pu échanger avec "Audrey", L'échange était fluide et agréable nos avons pu rapidement régler toutes les divergences !!
Merci beaucoup pour votre retour positif ! Nous sommes ravis que l'échange avec Audrey ait été fluide et agréable, et que toutes vos questions aient pu être rapidement réglées. N'hésitez pas à nous recontacter si vous avez besoin d'aide supplémentaire. 😊
Dec. 17, 2024
Amazing app with super fast customer Support. Hana did a fantastic job to resolve our issue. Great service.
Thank you so much for your kind words! We're thrilled to hear you had a great experience with our app and that Hana was able to assist you quickly and effectively. We'll be sure to pass along your compliments to her. If you ever need further support, we're here to help!
Dec. 15, 2024
Amazing support, works well. Damian and William are a great help.
Thank you so much for your kind words! We're thrilled to hear that Damian and William could assist you and that you're happy with the app. If you need anything else, we're always here to help!
Dec. 31, 2024
The app is clean, minimal, and functions well. While there’s room for additional features, I’m confident those are on the horizon. What really stands out is the team’s openness and responsiveness to feedback and customisation requests. Their customer service and work ethic are truly exceptional—they’ve been consistently helpful, approachable, and friendly throughout. Edit: the app is actually quite buggy and while the team is willing to help solve things and do customisations the work is often sloppy. We have lost sales and $$$ because of this.
Hi Glow Logic Store Owner, Thank you for your detailed feedback. We’re glad you found our team approachable and responsive, and we truly appreciate your kind words about our customer service. Regarding the issues with customization and bugs, we’d like to sincerely apologize for the inconvenience caused. For the specific issue related to price updates for subscription contracts, we’ve already made the requested customizations. While most contracts are updated as expected, one contract required additional adjustments, which we’ve now completed. We’ve reached out to you directly to confirm this is resolved to your satisfaction. To clarify, our app’s pricing logic follows Shopify’s subscription guidelines, where prices in contracts are based on the first order's price to ensure consistency and transparency. However, we understand that your use case required manual adjustments, and we’re working to ensure such customizations are delivered more thoroughly in the future. If there are other bugs or concerns, please don’t hesitate to share them with us so we can address them promptly and improve your experience with the app. Your feedback is invaluable, and we’re committed to making the app better for you and all our merchants. Thank you for your patience and understanding. Best regards, Liz Customer Success Leader
Dec. 11, 2024
Actualmente una aplicación gratuita que me soluciona el tipo de servicio que necesito. Recien lo instale y tuve la ayuda de JAde para la instalación y traducción, por el momento muy satisfecha, espero que continue asi de facil!
¡Muchas gracias por tu comentario! Nos alegra saber que la aplicación cumple con tus necesidades y que Jade pudo ayudarte con la instalación y traducción. Estamos aquí para asegurarnos de que todo siga siendo fácil y eficiente. ¡No dudes en contactarnos si necesitas más ayuda!
Dec. 10, 2024
Very quick to respond and so helpful. They were able to bulk add all of my products and make sure everything was functioning as it should.
We’re so happy to hear that our team could assist you quickly and ensure everything is working perfectly. Bulk-adding your products can be tricky, so we’re glad we could help make it seamless for you. Let us know if there’s anything else we can do!
Dec. 6, 2024
Yes I would, I got the help and support I needed
Thank you for recommending Joy Subscription! We’re so glad to hear our team could provide the help and support you needed. If there’s anything else we can do, just let us know!
Dec. 4, 2024
the customer service is responsive and prompt in resolving my issues. app has thus far been easy to use!
Thank you for your positive feedback! We're delighted to hear the app is easy to use and that our support team was able to help promptly. Let us know if you ever have further questions or suggestions!
Dec. 3, 2024
Great support team! Quickly customized the app to fit my needs. Highly recommended!
Wow, thank you for the recommendation! We’re happy to hear the team could customize the app to suit your needs. If you have more ideas or feedback, we’re all ears.
Dec. 3, 2024
Our store is on a vintage theme, so I wasn't able to install the widget myself. The support team were fantastic, they had it installed and set up quickly and efficiently. Great service, thank you!
Thank you for sharing your experience! It’s great to know our team could help get everything set up for your vintage theme. We're here anytime you need more assistance!
Dec. 2, 2024
Awesome support ! Great application !
Thanks so much! We're thrilled to hear you’re enjoying the app and support. If there’s anything else we can do for you, just let us know!
Dec. 2, 2024
I am very please with the help I received to help me set up this app on my exciting account. I would recommend this app in the future. Alyssa and Jade were phenomenal to work with.
Thank you so much for your kind words and recommendation! Alyssa and Jade will be thrilled to know their support made a difference. We’re here whenever you need us. 😊
Dec. 1, 2024
Fantastic immediate support! Thanks so much to Charles!
We're so glad Charles could provide such timely support! Thank you for sharing your experience, and don’t hesitate to reach out if you need anything else.
Nov. 29, 2024
Excellent customer service. Immediate response and able to fix things on the back end so I didn't have to code anything. Much better than the other app I was using in the past.
Thank you for your feedback! We're thrilled to hear you had such a great experience with our customer service and found it hassle-free. Glad to know we could make things easier for you! 😊
Nov. 29, 2024
I highly recommend this app! The customer support has been amazing and I could not have accomplished what I needed without them. Their help is much appreciated.
Thank you for your kind words! We're so glad to hear the app and our support team have been helpful for you. Your recommendation means a lot to us! 😊
Nov. 29, 2024
I recently had the pleasure of working with Alyssa while setting up the Joy app for my Shopify store, and I couldn’t be happier with the experience! Alyssa was incredibly patient, knowledgeable, and responsive throughout the process. She guided me step-by-step, addressing all my questions with clear and helpful explanations. Her positive attitude and dedication to ensuring my app was installed and functioning perfectly truly stood out. Exceptional customer service like this makes all the difference—thank you, Alyssa, for going above and beyond! Highly recommend!
Thank you for sharing your wonderful experience! We're thrilled to hear how helpful and supportive Alyssa was during your setup process. Exceptional customer service is what we aim for, and it’s great to know Alyssa made such a positive impact. Your recommendation means so much to us—thank you! 😊✨
Nov. 25, 2024
This is hands down the best subscription app on Shopify! It’s incredibly easy to use and offers all the features you could ever need to manage subscriptions seamlessly. The customer support is absolutely amazing, they are available 24/7 and always go above and beyond to help with anything you can think of. Highly recommend!
Thank you for your amazing feedback! Making things seamless and being there 24/7 for our users is what we strive for. Your recommendation means the world to us! 😊
Nov. 23, 2024
Abby was great! Really helpful and quick.
Thank you for your feedback! We’re happy to hear you had such a great experience. We’re always here to help! 😊
Nov. 22, 2024
Really useful, Hana was very supportive and helpful through the chat to translate the app
Thank you for your feedback! We're glad to hear you found the app useful and that our support team was able to assist you effectively. We're always here to help! 😊
Nov. 21, 2024
I just downloaded this app to my store to set up a recurring subscription product and it's good! It's free, built for Shopify, and user-friendly/intuitive. The customer service is great and Sonny was super helpful and polite. There is some room for improvement: adding conditional logic for cancellation and pause rules would be nice. I would also love it if we could edit the verbiage ourselves and write custom policies without having to reach out to support. That being said, the support team is super helpful and responsive, so it's okay how it is for now.
Thank you for your thoughtful feedback! We're so glad to hear you're enjoying the app and found it intuitive and user-friendly. Your suggestions for improvement are greatly appreciated—we’re always looking for ways to enhance the experience. It’s wonderful to know our support team has been helpful and responsive. Thanks for giving Joy Subscriptions a try! 😊