Joy Loyalty Program & Rewards
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The problems are solved well with quick support(Hana helped). When selling overseas, it's good to make rewards according to the country
Thank you so much for your kind words! We'll make sure Hana sees this — she'll be thrilled! We're always here whenever you need us!
Stellar customer service with this team. I love when Hana pops on!! Super helpful and we can knock out customizations in no-time. Thanks for you all you do
Great service, Responsive & helpful!
Thank you so much for your kind words! We are always here to help and glad to hear you are having a great experience. Do not hesitate to reach out anytime - our team is always ready to assist!
Alyssa, has been exceptional, professional and saved the day when I was setting up my widget for the Loyalty Program. I am looking forward to using this app and I am confident that if I need assistance in the future it will be on point!
Thank you for this wonderful review! We will make sure Alyssa sees this - she will be so thrilled to hear she saved the day! We are always here to make sure your loyalty program setup goes smoothly.
This apps helps our customer to stick to our platform and order with us. Thankful for Hana big help in providing the step for our customer to redeem points after their review and purchase. Happy with the services.
Thank you so much! We are glad Joy is helping you build customer loyalty and keep them coming back. We look forward to supporting your growth!
Thank you for the 5-star rating! We are thrilled you are enjoying Joy. Do not hesitate to reach out if you ever need anything - our team is always here to help!
J'ai eu l'occasion d'échanger avec Hana pour m'aider lors de l'installation de l'application, et tout s'est parfaitement bien passé. Elle a été très réactive, professionnelle et efficace, avec des explications claires et un vrai sens du service. Merci à vous
Merci beaucoup pour votre avis ! Nous sommes ravis que Hana ait pu vous aider lors de l installation. Nous sommes toujours la si vous avez besoin de quoi que ce soit !
We've been using this app to run our loyalty program for the past two months. The setup was quick, and it has reliably handled all our customer transactions. While we encountered a few bugs early on, the support team has been exceptional at resolving issues rapidly. It's clear the developers are actively improving the app, and we're already seeing great results in customer retention. Overall, it's a powerful and well-supported solution.
Thanks so much for taking the time to share such a thoughtful review. We really appreciate it. We’re glad to hear the setup was smooth and that the app has been reliably supporting your loyalty program. It’s also great to know our support team could help resolve the early issues quickly, and that you’re already seeing positive results in customer retention. Your feedback means a lot to both our product and support teams, and it genuinely motivates us to keep improving the app and the overall experience. If there’s ever anything we can help with as you continue to grow your program, please don’t hesitate to reach out.
Rosie is great!!
Thank you! We will make sure Rosie sees this - she will love hearing it! We are always here if you need anything.
Such a lovely experience! We've been able to earn more revenue by having this loyalty program, and their team has been so helpful with every single thing. Hana, Sonny, Alicia, and anyone else we've communicated with has responded to us in a super timely manner and always answers all of our questions!
Thank you so much for this wonderful review! We are thrilled Joy is helping you earn more revenue and grow your customer loyalty. We look forward to continuing to support your success!
The app is pretty solid, but the customer support makes the whole experience even better. They are responsive and will always find a solution to your answer. Highly recommend!
Thank you for the kind words! We are glad our support team has been there for you. We look forward to continuing to help you get the most out of Joy!
I’ve had an exceptional experience thus far with Joy Loyalty. They went above and beyond to help set up my loyalty program with their 24/7 support they make any adjustments and tweaks to your loyalty program instantly. When searching for a loyalty program I was between Smile or Joy and inevitably went with Joy because of their great customer service. Daniel helped with onboarding and figuring out exactly what my loyalty program needs. Rosie has most recently helped me with my troubleshooting needs.
Thanks so much for sharing your experience with Joy Loyalty. We truly appreciate it. We’re really happy to hear that our 24/7 support and quick adjustments have helped you set up your loyalty program smoothly. It means a lot that you chose Joy over other options because of our customer service. We’ll be sure to pass your kind words along to Daniel and Rosie. They’ll be thrilled to know their support made a difference during your onboarding and troubleshooting. Thanks again for trusting Joy Loyalty. If you ever need anything as your program grows, our team is always here to help.
Thank you for the 5-star rating! We are thrilled you are enjoying Joy. Do not hesitate to reach out if you ever need anything - our team is always here to help!
Hana was fantastic at sorting a small issue super quickly. Very impressed at the speed of support!
Thank you for this great feedback! We are so glad Hana could sort that out quickly for you. Fast support is something we take real pride in - let us know if there is ever anything else we can help with!
The app is exactly what I have been looking for. I love the small, yet impactful features, such as the points wallet feature that allows customers to see how many points they can receive per purchase. Also the customer service team is amazing.
Thank you for this lovely review! We are so glad features like the points wallet are making a difference for your business. There is plenty more to explore - do not hesitate to reach out if you ever need any guidance!
Hana was very patient as we went thru with different test case scenarios of the apps behaviour. She was providing me all answers to various combinations and possiblites which I hadnt thought about especially notifcations. I was given an elaborate step by step test cases for multiple scenarios. I would say, he patience is her key to providing this awesome support. Great work both Hana and Avada
Thank you for this wonderful review! We are so glad Hana could walk you through everything patiently. We are always here to make sure you feel fully confident with the app - do not hesitate to reach out anytime!
Finally an app that lets me build a referral program without limitations, even on the free plan. I even received personal and incredibly dedicated support to get everything set up. A huge thank you to Rosie!
Thank you so much for this great review! We are thrilled that Joy free plan gives you the tools to build a referral program without limits. We are always here to support you every step of the way!
Hana has assisted me on everything I have questions on regardless if it was free plan or pro plan. Very responsive, very helpful, very worthy to invest for e-commerce :D
Thank you for this wonderful feedback! We are so glad Hana has been there for you on every question regardless of your plan - everyone deserves great support. Do not hesitate to reach out anytime!
The app has many good features and can fit most eshop. CS (especially Hana) is really helpful on all our question and bugs fixing. I can get all support from them. Thank you so much.
Thank you so much! We are glad Hana has been helpful with all your questions and issues. We look forward to continuing to support you and your shop!
Thank you for the 5-star rating! We are thrilled you are enjoying Joy. Do not hesitate to reach out if you ever need anything - our team is always here to help!
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