Joy Loyalty Program & Rewards

Hi Parfumélite, Thank you so much for this excellent review! We're delighted that you're so happy with Joy's points system and that Hana was able to help with your custom modifications while jumping on your questions and issues so quickly. It's fantastic to hear that you're planning to install our loyalty program on your second store soon - that's the ultimate compliment and shows how well Joy is serving your business needs! Warm regards, The Joy Loyalty Team

Hi MiStore.pk, Thank you so much for this fantastic review! We're delighted that you had such a great experience with Joy Loyalty and that Audrey and William were incredibly helpful and responsive in guiding you through everything. It's wonderful that they were able to resolve your issues quickly and get your loyalty program running smoothly on Shopify. Your recommendation for our reliable platform truly means the world to us! Warm regards, The Joy Loyalty Team

Hi Maltesitos, Thank you so much for this wonderful review! We're delighted that the Joy loyalty app is working great for you, and Jade will be absolutely thrilled to receive your special thanks for the excellent technical support. It's fantastic that our team has been able to efficiently and quickly solve your questions and design requirements to perfectly adjust our app to your store at any time. Your satisfaction over more than a year truly means everything to us! Warm regards, The Joy Loyalty Team

Hi Tudung People Singapore (TudungPeople Int. Pte. Ltd), Thank you so much for this great review! We're really glad that Sonny was able to give you the support you needed with your Joy Rewards setup. His commitment to staying with you until everything worked perfectly is exactly what we aim for with every merchant. Sonny will be thrilled to hear your kind words about how responsive and thorough he was in fixing your loyalty program issues! Warm regards, The Joy Loyalty Team

Hi Marcuse, Thank you so much for this excellent review! We're delighted that Joy's points system has been working wonderfully for your store and that our support team was able to help with your custom modifications while providing quick responses to all your questions. It's fantastic to hear that you're so satisfied with our loyalty program features that you're planning to install Joy on your second store soon - that's the ultimate testament to how well our platform is serving your business needs! Warm regards, The Joy Loyalty Team

Hi TEASE dancewear Store Owner, Thank you for your important feedback regarding GDPR compliance and the Data Processing Agreement (DPA). We understand the critical nature of this requirement for EU merchants. While we were previously working to finalize a downloadable and signable DPA, we have now published a dedicated DPA page that clearly outlines our data handling practices and compliance measures: https://joy.so/data-processing-addendum-dpa/ We currently: - Listen to and properly process Shopify’s GDPR webhooks (such as customer data access and erasure requests) - Do not share or sell customer data with any third party - Store data securely on Google Cloud infrastructure, which follows industry-standard compliance protocols Following that, our team is currently taking the following actions to strengthen our overall privacy and compliance approach: - We’re implementing internal support for Data Subject Access Requests (DSAR), with tooling to process these requests efficiently. - A trust center is in planning, though this will take more time due to overlap with broader certifications like SOC 2, we are working with Sprinto - We're also looking to consult with a privacy lawyer or DPO for third-party review. - GDPR training for our internal team is being scheduled as part of this effort. Thanks again for your honest feedback. Your input helps us continue building a better, more transparent product. Best regards, Joy Loyalty Team

Hi My Store, Thank you so much for this wonderful review! We're delighted that Joy has pretty much all the features you need for your rewards program at reasonable prices. Hana will be absolutely thrilled to hear your recognition for being so efficient and helpful - providing comprehensive loyalty program features with excellent support is exactly what we strive for! Warm regards, The Joy Loyalty Team

Hi Elle Vie Body Products, Thank you so much for this wonderful review! We're delighted that our team was incredibly helpful in getting your rewards program launched successfully. It's fantastic that we could go above and beyond with custom solutions to fit your specific business needs - that's exactly the kind of personalized service we love providing. Hana, Alicia, and William will be absolutely thrilled to receive your special shoutout for their dedication to your project! Warm regards, The Joy Loyalty Team

Hi Moselmetzger, Thank you so much for this great review! We're delighted that you really like Joy and find our support great. Your recommendation for an additional pricing tier at $49 that includes VIP Tiers is fantastic feedback - we truly appreciate merchants like you sharing insights that help us improve our loyalty program offerings. We'll definitely consider this for future updates! Warm regards, The Joy Loyalty Team

Hi Inspirations Dancewear Canada, Thank you so much for this wonderful review! We're thrilled to hear that Jasmine and Andrew have provided such outstanding support - they'll both be delighted to receive your special recognition. It's fantastic that their quick responses and patience with all your questions made your transition to Joy so smooth, and we're honored that you'd recommend us to other businesses. Warm regards, The Joy Loyalty Team

Hi Novamed (Europe) ltd, Thank you so much for this wonderful review! We're delighted that you find Joy to be a very good loyalty app and that our customer service has been great and fast for you. Abby and Anivia will be absolutely thrilled to hear your recognition for their great help. Having your trust and satisfaction with our platform over more than three years truly means everything to us! Warm regards, The Joy Loyalty Team

Hi LAMP LDN, Thank you so much for this wonderful review! We're really pleased that you're happy with the many options Joy's loyalty program provides and that the installation was seamless for you. Our support team will be delighted to hear your praise for their great service - providing comprehensive features with smooth setup is exactly what we strive for! Warm regards, The Joy Loyalty Team