Joy: Rewards & Loyalty Program
Shopify Loyalty App & Rewards, Membership Program
Rating
4.9
feedback
1,578
chart
#458
All reviews
Rating Breakdown
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June 28, 2024
I had an issue and Tiana resolved it in a timely manner. Great customer service! I appreciate it.
June 28, 2024
Tiana resolved my issue within minutes. Very great customer service received from her. Thank you!
June 27, 2024
Joy helping center/supporter help me to clear all of my questions. They provide the information on the point. I appreciate that all of the problems were solved immediately. On the other hand, Some features on the Loyalty page are still not available such as Comparing the Perks regarding the VIP tier.
June 20, 2024
A Huge Thank You to Hana and William of the Joy Loyalty Program! From the get-go, they impressed me with their professionalism. They were attentive, understood my requests patiently, and most importantly, understood what I was trying to achieve. Now, my situation wasn't exactly straightforward, and it took some time to untangle everything. But Hana and William? Not a single sign of frustration. They were the picture of calm and patience, asking all the right questions to get a clear understanding. They never rushed me, and that made all the difference. In the end, their dedication paid off in a big way! They were able to solve my issue completely, and I walked away with exactly what I wanted. Talk about a win-win! Hana and William, you are true assets to the Joy loyalty program. Keep up the fantastic work! You both deserve a raise (and maybe a spa day – you earned it!)
June 20, 2024
We recently encountered a technical issue with the app, and I must say, the support I received was exceptional. Linda, from the customer support team, was incredibly helpful and efficient. She responded promptly to my query and resolved the issue quickly.
June 18, 2024
Nolan was great. He got me through the entire process of setting up my rewards program. Good app and good service.
June 15, 2024
As soon as I dowloaded the APP I was created by a real live rep. It is not an AI generate response. I love the fact that this app has a live person response within seconds. Audrey was super helpful and very patient in helping explain some misunderstandings.
June 14, 2024
The app has a lot of customization options, and their support has been very responsive. I recently spoke with Tiana, and got a couple bugs resolved, clarified some features of the VIP program, and requested an approval option for the referral program to prevent people from referring themselves and gaming the system.
June 14, 2024
it is really a good app, and the supporter Hana helps me a lot to solve the issue!
June 12, 2024
I am new to the app and it seems great. Hana helped me in literally 3 minutes. So helpfull
June 11, 2024
Audrey did a great job answering my questions and was very quick to respond.
June 10, 2024
He is very helpful and patient I really appreciate the service thank you God bless
June 9, 2024
I was going nuts trying to figure out how to get this onto my website. I decided to do the Chat thing, and I'm SO glad I did. Kevin was the BEST. He did what I asked him to do, and then when I realized that's not what I wanted and described what I wanted, he knew exactly what it was that I wanted, and fixed it for me within a minute!! I applaud him for his patience! KEVIN is my lifesaver!!!
June 9, 2024
I had a problem with referral and Prakash was so helpful to solve my problems. Thanks.
June 9, 2024
had some issues with my iphone users not being able to close the pop up, i messaged Hana, she had it fixed in less then 2 minutes, these guys are GREAT highly reccomend
June 8, 2024
I installed Joy earlier this week and have had great service from Pamela when I had questions.
June 7, 2024
Very responsive support. A big thank you to Nolan and the technician Maison for their help!
June 6, 2024
First time using a point system and had a lot of questions about the programs, tiers and how the discounts can be combined and used. Thankfully Tiana was very helpful and patient and managed to explain and give all the needed information and details!