Joy Loyalty Program & Rewards
Maximize loyalty with rewards, points, VIP tier, membership
Rating
4.9
feedback
1,643
chart
#91
All reviews
Review RSS Feed
March 23, 2026
The support is prompt and easy to navigate. Alyssa and Hana are helpful and on time
March 19, 2026
I had to be transferred to a second agent as the first person wasn't as helpful, but Hana took over and helped me with my issue I was having.
March 13, 2026
We're just getting started setting up our loyalty program. The Joy Loyalty team has been attentive, knowledgeable, and quick to answer my questions. Thank you Rosie & Alyssa!
Feb. 14, 2026
Great service by very responsive team. Hana responded very quickly to queries.
Thank you for the great feedback! We are glad Hana was able to respond quickly to your queries. If there is anything we can do to make your experience even better, please do not hesitate to reach out!
Dec. 10, 2025
Great app ! A little bit expensive but gives a real add on to your shop. And thank you Hana ;)
Dec. 7, 2025
So far I am really loving this app. I just downloaded it so I can't leave a complete review yet, but wanted to mention the great customer service I received from Hana. I couldn't figure out why I did not see the widget on my website & she was nice & informative on helping me get it straightened out.
Nov. 27, 2025
Hana was very helpful with the support for the implementation. We will activate it for our customers this Friday, so we can't yet say how the app works, but we are very exited and looking forward for the results.
Nov. 21, 2025
The team provides excellent support. Hana, the support assistant, was especially supportive and helpful.
Sept. 30, 2025
Nous utilisons Joy pour le programme de fidélité de la maison hollington Paris. Merci à l'équipe d’assistance, et en particulier à Ryan et Audrey, qui font un excellent travail !
Aug. 16, 2025
Certain important functions seem to be harder to locate than they should be, The Condition portion should be labeled Program Settings and should have its own header, not buried in the dot dot portion of the reward type. As a business if I offer something one place, I'm going to offer it in the other so this setting should be global and only allow for individual shutdown in the specific reward if needed. Appreciated the help received from Audrey.
May 27, 2025
April 3, 2025
Your chatbot Hana is fake, but helpful. I haven't used the app enough yet to rate it
March 7, 2025
Jan. 14, 2025
App seems great so far and their support (shout out to Hanna) has been spectacular. Not able to give a proper review until I have used it for a while though.
Dec. 24, 2024
Hana was very helpful and prompt with assisting us! The team is always lives up to their reputation and it has been a good experience thus far
Dec. 18, 2024
It's an excellent rewards application. It would be ideal to have the option to exclude customers from the program based on their tags, instead of doing it individually.
Hello there, Thank you for your feedback and for sharing your thoughts about the Joy Loyalty app. We're thrilled to hear that you're finding it valuable for your rewards program. We wanted to follow up regarding your suggestion to exclude customers from the program based on their tags. We're happy to let you know that this functionality is already available as part of our Advanced Plan. By upgrading, you’ll gain access to this feature, allowing you to exclude customers automatically based on their tags, streamlining your rewards program. Additionally, the Rule engine feature will enable you to reward points based on a variety of customizable conditions, such as customer segments, order details, email domains, countries, and more. This flexibility can help you tailor your loyalty program to meet your business goals effectively. If you’re interested, we’d be happy to assist you with the upgrade process or provide more details about these features. Please feel free to reply to this email, and we can get started right away. Thank you again for choosing Joy Loyalty to support your business. Best regards, Joy Loyalty Team
Dec. 5, 2024
The customer support is really fast and have helped me sort out issues almost immediately. Hana and her colleagues have been really helpful. I have only dropped one-star because on the admin side of things the app is quite slow to load or save settings. Otherwise this would be a 5-star app.
Oct. 29, 2024
Still figuring out some features, but Tracy was really helpful and kind when I reached out for support
Sept. 26, 2024
I ran into an issue while setting up and Tiana took over at the end of anothers shift and was quick to respond and help. Still waiting on a respond from tech support on my original issue.
Thank you for sharing your experience! We're glad to hear that Tiana was quick to respond and assist you during the setup process. We truly appreciate your patience as our tech support team continues to look into your original issue. If you need any further assistance in the meantime, feel free to reach out. Thank you again for your understanding!