Joy Loyalty Program & Rewards
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Original Review Nov 16th: (updated below) I spent $1000 USD on a joke. the customer service is nice enough and tries, but what kind of system can't even calculate the number of members in a membership tier correctly and the search bar for the customer list page doesn't even work. Seriously, I don't even know what to say. I'm willing to change my review if things get fixed but i'm honestly just so frutrasted right now by the amount of time I've wasted on getting basic things done here. Nov 24 - Update: After 2 weeks of back and forth with the team, the majority of issues have been fixed. I did hope for an easier onboarding process though, it might have saved everyone a bit of grief, but I 100% want to acknowledge to how responsive the team was and did try to be helpful, and for that we are definitely appreciate of. We just launched the programme last week so we'll see how things go. Jan 28 Update: Whilst the basic functionality is working, we are currently working on the email notifications and we've noticed some issues. - Notification email previews are not able to show us what a customer really sees. It only shows placeholders, which is concerning because it means there is no way to test if the email is set up right and will be send correctly to a specific email because you can't preview for specific profiles to check.
Update 9/4/2026: Thank you for your patience throughout this process. We're glad to confirm that all reported issues, including the email notification preview, have now been resolved. We hope the programme is running smoothly for you and your customers. If anything comes up, we're always here. ________________________________ Update 2/12/25: Thank you very much for sharing an update and for acknowledging the work our team has been doing over the past two weeks. We're glad to hear that the majority of the issues have now been resolved and that your programme has successfully launched. Our team will continue to keep a close eye on your setup to ensure everything runs steadily. If anything comes up or if you need further adjustments along the way, please feel free to reach out. We're always here to support you. _________________________________ Hi SHEER Team, Thank you for taking the time to share this feedback. We're very sorry for the frustration you experienced and we understand how disappointing it is when the core features you rely on do not work as expected. Our team has reviewed your case in detail and several issues have now been resolved, including the customer search function and the incorrect VIP member count caused by past orders not being synced. We have also provided a full launch checklist to ensure your loyalty program runs smoothly moving forward via your email. We truly appreciate your patience while working with us on these fixes. If there is anything else that does not match your expectations or if you would like help optimizing your program settings, our team is always ready to assist. Thank you again for giving us the opportunity to improve. Best regards, Joy Loyalty Team
Asked the chat how to do something, he said i needed to buy the pro plan to do it, so i purchase the pro plan then the next person that joined the chat said i can't do it and i need to pay 10x more! NO NO NO! lost a customer.
UPDATED on 6 Nov 2025 Hi, this is Thomas, co-founder of Joy Loyalty. I wanted to reach out personally to share an update and a sincere apology. We’ve recently improved how VIP tiers can grant exclusive access to specific collections or products. Earlier, our team gave you incorrect guidance — that was our mistake, and I take full responsibility. Since then, we’ve retrained our staff and built a solution that better fits your use case. Please watch my short message here: https://go.screenpal.com/watch/cTX127nFxBu This message isn’t about selling or promoting anything. It’s simply about doing what’s right. Our brand stands for integrity, transparency, and continuous improvement, and I wanted to be upfront with you about that. If we can continue working together after this, it would mean a lot. If not, I completely understand — but I hope you’ll see that we’ve acted with sincerity. Best regards, Thomas Nguyen Co-founder, Joy Loyalty ---- Previous response ---- Hi Forbidden13 Team, We are truly sorry for the confusion you experienced. There was a miscommunication from our support team regarding the plan requirements, and we sincerely apologize for the frustration this caused. Your feedback is very important to us, and we are already reviewing this case internally to prevent it from happening again. We truly value your trust and hope you might reconsider, giving us a second chance to support you properly. If you are open to it, please reach out via the in-app chat so we can carefully review your case and ensure you get the right setup without confusion. Thank you again for bringing this to our attention. Best regards, Joy Support Team
To expensive for a start up business.
Hi HEAVENLY WICKED Store Owner, Thank you again for your feedback and for giving Joy Loyalty a try. We completely understand that every dollar counts when you're just starting out, and we truly appreciate your perspective. Our team has followed up to provide further assistance, and we hope that helped clarify things and support your business better. If you ever decide to explore Joy Loyalty again in the future, we’d be more than happy to help you set up a cost-effective program that fits your needs. Wishing you all the best with your store’s growth! Warm regards, Joy Loyalty Team
I've been using this app for at least six months. At first glance, it seemed pretty good. Except that their technical team is incompetent. The triggers flows stop working. No warning. It's happened three times. This potentially costs me thousands of dollars each time. In short, if you plan to use triggers in Shopify Flow, forget it. Avoid using this app, which will cause you more trouble than anything else.
Hi team, Thank you for sharing your experience. We’re truly sorry for the inconvenience caused by the trigger flow issues you encountered. We completely understand how disruptive this can be for your business, and we sincerely apologize for the repeated interruptions. Our technical team has already investigated the root causes behind these cases and put safeguards in place to prevent flows from stopping without notice. We’ve also improved our monitoring so that any potential issue can be detected and resolved much faster. We take your feedback very seriously and have followed up with you directly to ensure your setup is stable moving forward. Please rest assured that we’re committed to providing a reliable experience and to regaining your trust. Best regards, Joy Support Team
Misleading Information. The free plan is NOT 150 monthly orders, it is 150 LIFETIME orders. So once your store hits 150 orders, you're forced to move up to the $24.99/month plan or your rewards are disabled. When I chatted to someone about this, all they said was "we apologize for the misinformation". So now I have to manually move all of my customer's rewards to a new app due to their negligence. I highly DO NOT recommend this app or any AVADA brand apps.
Update 15/4: Thank you for your response, and we’re glad to hear that the monthly order limit on the Free plan is now clear. We truly appreciate your understanding and patience as we clarified the details. Your feedback has been invaluable in helping us ensure better communication moving forward. Should you have any other questions or need further support in optimizing your loyalty program, please don’t hesitate to reach out. We’re always here to help and would be happy to assist you with anything you need. Thank you again for your time and for being a part of the Joy Loyalty community. __________________ Dear Blue Aster LLC Store's Owner. Thank you for taking the time to share your feedback. We sincerely apologize for the confusion regarding the Free plan’s order limit. To clarify, the Free plan includes 150 orders per month exactly as our information stated on the pricing structure, not lifetime. We understand that our previous explanation may have caused misunderstanding, and we deeply regret any frustration or inconvenience this has caused you. We always strive to provide clear and accurate information, and we appreciate you bringing this to our attention. Your feedback is invaluable in helping us improve both our communication and the overall experience for all merchants. We understand how frustrating it must be to reconsider your loyalty program due to this issue, and we would love the opportunity to assist you in any way possible. If you’re open to it, please feel free to reach out to our support team—we’d be happy to work with you to find a solution that best fits your needs. Again, we apologize for any miscommunication and truly appreciate your time and feedback. We value all our merchants and will continue working to improve both our app and our support. Best regards, Joy Support Team
Hij laadt niet zoals het hoort. Er zijn dagen dat hij niet wilt opladen!
Hallo Mamma Latte Store-eigenaar, Ik wilde even checken of alles nu goed werkt met de extensie sinds we die hebben geüpdatet volgens de nieuwste Shopify-vereisten. Je had eerder aangegeven dat hij niet goed laadde en er dagen waren dat het helemaal niet werkte. We hebben je hierover al een follow-up gestuurd, maar nog niks teruggehoord. Dus ik dacht, ik stuur nog even een berichtje om te checken of het probleem nu is opgelost 😊 Laat je het weten als er nog iets niet goed werkt? Dan kijken we er natuurlijk graag opnieuw naar! Groetjes, Liz
Poor customer service. They state they have a 30-day money back guarantee; however, they will refuse or make excuses as to why they can't process the refund (even though it's been within the time frame AND you've uninstalled the app). It appears this app was made to mimic SmileIO, but has a lot of bugs and needs a lot more work to get to their potential. Time consuming to set up and the worst part is the emails are unable to be edited and they have incorrect grammar within their template. Lots of promises to roll out new features, but reading prior reviews that is also smoke and mirrors. *update - still waiting for refund a week later
Hello there, First of all, we sincerely apologize for the delay in updating you regarding your refund request. Unfortunately, the customer service representative who received your initial request forgot to forward it to our billing team, which caused the delay. After reviewing your request, we have confirmed that you are eligible for a refund, and it will be approved. We want to assure you that we strictly adhere to our refund policy and deeply regret the delay caused by this unforeseen issue. Since the bill has not yet been paid, you have two options: 1. Pay the outstanding bill, and our team will process a full refund. 2. Alternatively, we can add a credit to offset the amount of the outstanding bill. Please let us know which option you prefer, and we will proceed accordingly. Regarding your concerns about the app: - Comparison to Smile.io: We understand that our app may seem similar to Smile.io, as many loyalty apps share core functionalities and goals. We are dedicated to continuously refining our app to provide a distinctive and enhanced user experience. - Spelling Errors in Email Templates: We apologize for any grammatical errors in our email templates. Our templates are intended to be editable, so if you encountered issues while editing them, please provide specifics so we can address them promptly. - Setup Time: We recognize that setting up the app can be time-consuming. We are working on streamlining this process to improve efficiency and ease of use. - Feature Promises: We understand there may be concerns about promised features. If you could specify which features you feel have not been released as expected, we would be better equipped to provide you with an updated timeframe for their rollout. We appreciate your feedback, and any additional details about the issues you faced will help us enhance our app further. Thank you for your patience and understanding. We look forward to hearing from you soon! Best regards, Joy Support Team
The developer makes it seem like they plan to add new features, but they rarely add anything real. We have been using this for almost 2 years, and they have had the "Coming Soon" flag on a "Points Expiration" notification that whole time. The ability of this app is minimal in the function of a rewards program and will keep your ideas just as small. For instance, even though they have a referral program, you cannot offer points for it only straight discounts. If all you want is points when they buy, and the ability to offer discounts against those points, this handles that. Give out some points on a persons birthday too woohoo.
Disappointing. The CS was very helpful at the very beginning. However, due to their unknown technical problem, over 6000 customers accounts were duplicated. New accounts were generated automatically every 2 second and their team was unable to make it stop. After 17 days, the problem is remained unsolved. We've been waiting for their replies day by day and they won't contact you unless you contact them. And when they said the duplicated accounts were deleted, actually that's not true as over 6000 duplicated accounts were still there. Their CS didn't even check before they write to their clients. Truly not recommended. If I haven't launched the programme earlier, I would surely delete the app.
Initially, we loved this app. My customers were thrilled to have access to collecting points and redeeming them with coupons. After only a short period of time, my app stopped working completely. Customers no longer were collecting points and we could not target the cause. I contacted customer support via email- because there is no quick and easy access to support- and began the process to try to correct the issue. I start the process of correction and then am ghosted by all members. In which I then have to begin the process all over. I am paying for this service and unable to use it. My screen is completely blank so I cannot even cancel my subscription. I am extremely frustrated with this company and will never recommend. Over a month of trying to resolve and/or cancel this issue and no one has offered to complete the task of helping me, or even cancelling the subscription. Do not get this app. They’re junk.
Hi Good Grief Refillery Store Owner, We're truly sorry to hear about your experience and completely understand how frustrating that must have been. This is not the experience we aim to deliver. Since your review, our team has worked closely with you to resolve the issue, and we’re glad that everything is now working as expected. We’ve also taken your feedback seriously and are improving our support process to ensure more consistent and timely assistance for all merchants. Thank you again for giving us the chance to make things right. If there’s anything else you need help with recently, please don’t hesitate to let us know — we’re always happy to support! — The Joy Loyalty Team
This is a very very bad experience for me with the app. Reasons for 1-star review: - The app still has some UI bugs (even in the demo store). And the open with hash URL did not work when put it in the store navigation (I had to reload the page to get the widget opened). - I granted permission for their developer to fix the bugs. And this is when things got really bad. First, they turned on "Auto open the widget" without my approval. The referral pop-up also automatically appeared with a bug that stopped customers from exit the annoying pop-up. - And yesterday, they edited the header.liquid file in my theme. The edit made customers unable to click "Add to cart". This damaged my business. I cannot take it anymore. -------------------------- The support is responsive. But their tech support needs improving.
The app auto created accounts for 40,000 users, then started backdating rewards to orders placed two years ago. I reached out to support, its been 4 days no answer. Buyer beware.
cannot open the app and find the technician for help.
Hi Perfect Jewelry Store Owner, Thank you for your message. Thanks to your feedback, our team was able to reach out promptly and assist you in gaining access to the app — I’m glad to see everything is working fine now! I just wanted to follow up and make sure everything is running smoothly on your end. If there’s anything you're still unsure about or if you need help with any setup, feel free to let me know. Whether it’s a quick question or more detailed assistance, I’m more than happy to help. Looking forward to hearing from you! Best regards, Liz
SCAM, THEY MAKE YOU RATE THEM 5 STARS TO UNLOCK THINGS IN APP. PLUS THE APP IS BASICALLY USELESS UNLESS YOU ARE PAYING THE PREMIUM. MAJOR SCAM ALERT
Hi, This is Daisy, customer success manager from Joy Loyalty. I have seen your 1* review and I want to follow up on the case. Firstly, I am so sorry for the experience that you had with the support! We never want to put you in such a situation to force you to write the review if you do not want to. Besides, we always respect your honest review, which helps to improve the app better for you and other users. Secondly, if you have more than 250 orders counted from the day you install the app past 30 days, you can consider upgrade to Pro plan to use more features. It is okay if you want to continue with Free plan. As you have not had much time to experience the app while the misunderstanding happened between us, could you please give us a chance to continue supporting you? I have just sent you a follow up message to your mailbox. Please check on the update so we can assist you better. Best regards, Daisy
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