All reviews

Rating Breakdown

  • 5
    95% (1,446 ratings)
  • 4
    3% (49 ratings)
  • 3
    0% (7 ratings)
  • 2
    0% (4 ratings)
  • 1
    1% (21 ratings)

Reviews with Text

  • 98% (1,494)
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5 / 5 Share

April 30, 2025

Aubrey was a great help. She helped me troubleshoot editing discount codes.

Using app

4 months

Total reviews

5

Average rating

3.4

5 / 5 Share

Jan. 27, 2025

They respond quickly and provide clear answers to questions about points and rewards. Overall, it’s easy to get the help you need, and the team is friendly and efficient.

Using app

About 1 month

Total reviews

3

Average rating

5.0

Developer Reply

Hi DIPANNIKI, Thank you for your kind review! We're delighted to hear you're getting quick, clear answers about points and rewards from our team. Making loyalty programs simple to manage is our priority, and we're glad our friendly support is helping you get the most from Joy. We look forward to continuing to support your business in India! Warm regards, The Joy Loyalty Team

5 / 5 Share

Jan. 23, 2025

Super Support tolle App, vielen Dank an Hana für die Hilfe bei der Einrichtung der App.

Using app

About 2 hours

Total reviews

6

Average rating

5.0

5 / 5 Share

Jan. 22, 2025

Love this app! and Customer service is very fast and effective. Thank you so much Hana for helping me. She is very knowledgable and kind.

Using app

4 months

Total reviews

7

Average rating

5.0

5 / 5 Share

Jan. 22, 2025

Joy is truly an excellent loyalty program setup kit! The customer support team is very patient and dedicated to help you resolve any issues related to functionality and style customization. Highly recommended!

Using app

Over 1 year

Total reviews

11

Average rating

4.9

Developer Reply

Hi Unihertz, Thank you for your wonderful review! We're delighted that you've found Joy to be an excellent loyalty solution for your business. It means a lot to hear that our support team's patience and dedication with functionality and style customization has made a difference for you. We're committed to continuing this level of service as you grow your loyalty program in Hong Kong. Thanks for being with us for over a year! Warm regards, The Joy Loyalty Team

5 / 5 Share

Jan. 21, 2025

Je suis vraiment content d'avoir basculé toutes mes applications chez Avada. Le support client, "Hana", est très gentil. Vous nous aidez dans le paramétrage des applications et vous faites l'effort de parler français. Bravo !

Using app

11 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Jan. 21, 2025

Installed the app after comparing price for different loyalty programmes. This app provides VIP tiers function at a reasonable monthly price. Customer support Hana was helpful in migrating customer data from old platforms.

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 20, 2025

This is a great app! And the customer service is excellent. If you run into any problems, they're right there to help!

Using app

22 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 20, 2025

Diese App macht das Sammeln und Einlösen von Punkten super einfach. Das Design ist übersichtlich und intuitiv, und ich habe immer den perfekten Überblick über meine Prämien. Besonders die exklusiven Angebote und Updates sind ein tolles Extra. Absolute Empfehlung!

Using app

3 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 20, 2025

I was able to get my issue resolved, so far the app has been easy to work with, I'm launching it tomorrow to my customers, and I hope I can make a huge impact to my sales using a loyalty app

Using app

About 2 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 20, 2025

Joy, the loyalty app, has been a fantastic addition to our business! Their customer support is outstanding, and Hana, in particular, went above and beyond to assist me. Highly recommend!

Using app

About 1 month

Total reviews

3

Average rating

3.7

Developer Reply

Hi Canine India, Thank you for your wonderful review! We're thrilled to hear Joy has been a fantastic addition to your business. I'll make sure Hana knows how much you appreciated her above and beyond assistance. We're committed to providing this level of support as you continue to grow your loyalty program for pet lovers in India! Warm regards, The Joy Loyalty Team

5 / 5 Share

Jan. 19, 2025

customer service is the best. i was reached out by Hana and she helped a lot and she's very friendly

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 18, 2025

Abby was amazing, quick, and responsive. I appreciate the immediate online support this helps small business owner expand their business quickly without the hassle of feeling alone! Great App

Using app

About 2 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 16, 2025

The support service in the person of Audrey and Raymond helped us very well with importing customers from another loyalty program, saving our customers time and nerves. Thanks to them!

Using app

1 day

Total reviews

2

Average rating

5.0

Developer Reply

Hi Rumex US, Thank you for your kind review! I'm delighted to hear Audrey and Raymond were able to help with importing your customers from your previous loyalty program. Those transitions can be challenging, and we know how important it is to save both time and frustration for you and your customers. We're excited to be supporting your business right from the start of your Joy journey! Warm regards, The Joy Loyalty Team

5 / 5 Share

Jan. 15, 2025

Jade was very helpful in guiding me through all the features & was very friendly too! 5 Stars!!!

Using app

About 2 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 15, 2025

Using app

8 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 15, 2025

Super, vraiment complet ! Il mérite largement son prix, c'est l'un des plus avantageux. De plus, Hana est toujours à mon écoute en cas de besoin, elle m'a vraiment beaucoup aidé !

Using app

About 3 hours

Total reviews

5

Average rating

5.0

5 / 5 Share

Jan. 15, 2025

Good customer service. Audrey was very helpful!

Store

ELUDE

Using app

About 2 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 14, 2025

I'm still in the setup process but so far so good! I ran into an issue with getting a widget to display and reached out via chat to support. Hana was able to help resolve the issue within minutes!

Using app

7 days

Total reviews

2

Average rating

5.0

Developer Reply

Hi Houser Shoes, Thank you for your feedback! I'm thrilled to hear Hana was able to quickly resolve your widget display issue. Getting those technical details right during setup is so important, and we're glad our support team could help you through it. We're excited to see your loyalty program take shape as you continue setting up Joy for your shoe business! Warm regards, The Joy Loyalty Team

5 / 5 Share

Jan. 14, 2025

Thank you Jasmine and Andrew! Amazing support!

Using app

About 15 hours

Total reviews

16

Average rating

5.0