Joy Rewards & Loyalty Program
Shopify Loyalty App & Rewards, Loyalty Program & Referrals
Rating
4.9
feedback
2,015
chart
#475
All reviews
Rating Breakdown
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April 2, 2024
This is one of the best loyalty program I have ever seen , And the customer service (especially Liz) is top tier. If you are looking for customer retention , Definitely you need this app.
Jan. 21, 2024
excellent support from Jasmine. issue was rectified quickly . GREAT APP & SUPPORT!
Jan. 18, 2024
I have been searching for the most user-friendly reward program to port over from my old website. Before settled with Joy, I tried another 2 apps only to discover there are so many limitations. Not only Joy has been able to meet my needs, their support team is great! A big shoutout to Abby who is always there to answer my questions promptly. Thank you! Reserving one more star as I have yet to test the app for a longer time. Shall come back to review it after 3 months.
Oct. 2, 2023
Customer support is really great, Hana, Esther, and others respond quickly and clearly. The app is good and offers 250 orders/month for free, which is great for my small business. I wish that there were more options to differentiate rewards tiers, but its ok for now. I would also like to be able to display the rewards details on a page on my site instead of just the widget.
Sept. 17, 2023
Fast response when I had a question. So far I like the app. Still have some learning to do, but I think it will be perfect for my business needs!!
Sept. 13, 2023
I wanted to share my appreciation for the amazing support I received from Lydia and Tony. They were incredibly helpful and went above and beyond to resolve my issue. Their exceptional service made a big difference, and I'm very satisfied with their assistance. Lydia and Tony are a credit to your team, and I'm grateful for their excellent support
Sept. 6, 2023
I recently started using the Joy app to use it as a customer loyalty program. The free version already offers many options. It's all pretty easy to set up in the dashboard. Customer service is readily available and helpful. Especially Lydia has helped me with initial small problems.
Sept. 5, 2023
Fantastic customer service. I would give 5 stars, but there are a few little functional things I would love to have that are not quite there yet.
Aug. 31, 2023
Jasmine helped with the installation of app she was prompt and well versed with the app helped in all possible ways
Aug. 29, 2023
Esther a résolue mon problème très rapidement et a été très cordial. merci beaucoup a Esther de m'avoir aide a résoudre mon problème informatique.
Aug. 23, 2023
the support is great! really quick and nice. the design is pretty limited but very approchable. thanks
Aug. 16, 2023
Hana assisted me changing the currency of my rewards program in less than 2 minutes. She was super friendly and quick to respond :)
July 17, 2023
It is fun and easy to use! Even though I'm on the free plan it still allows you to have a lot of features for all your needs for a loyalty program.
July 7, 2023
This is a great app with many features that make operating a rewards program pretty simple. Support is very fast and helpful. The only things I would want to see added are the ability to reward points for customers posting received purchases on their social media with a hashtag, more options for setting the earn period, currently it's life time or 6 months, I'd want more options such as at least 12 months, and more options for referral such as option to award points instead of just store credit or discount coupon and that would make it 5 stars for me. Otherwise, everything works well and seamless, the pricing is right where it should be, the other apps charge way too much, so this app is great.
June 13, 2023
Just setting it up but the features seem to be great and the support is quick and helpful! Hana took care of my simple needs within minutes :)
May 31, 2023
This was my first time using this app. And Sunny was very helpful. Makes me want to stick around. Because i know they'll respond in a timely fashion! Thanks for all the help. Some issues but overall very good.