Joy Loyalty Program & Rewards
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Still figuring out some features, but Tracy was really helpful and kind when I reached out for support
L'application s'améliore. Le retour client est pris en compte. Merci.
Bonjour Amour de Chanvre, Nous sommes vraiment désolés d'apprendre les difficultés que vous avez rencontrées avec notre application. Vos retours sont extrêmement précieux, et nous comprenons parfaitement votre frustration — les problèmes techniques ne sont jamais acceptables, surtout lorsque vous comptez sur notre application pour faire fonctionner votre boutique. Nous sommes heureux d’apprendre que notre équipe de support a pu résoudre les problèmes rencontrés. Notre équipe travaille chaque jour pour améliorer la stabilité et les performances de l’application, et nous continuerons à faire de notre mieux pour vous offrir l’expérience que vous méritez. Si nous pouvons faire quoi que ce soit d’autre pour vous aider, n’hésitez pas à nous contacter. Nous sommes toujours là pour vous. — L’équipe Joy Loyalty
I ran into an issue while setting up and Tiana took over at the end of anothers shift and was quick to respond and help. Still waiting on a respond from tech support on my original issue.
Thank you for sharing your experience! We're glad to hear that Tiana was quick to respond and assist you during the setup process. We truly appreciate your patience as our tech support team continues to look into your original issue. If you need any further assistance in the meantime, feel free to reach out. Thank you again for your understanding!
Apps work well and easy, unfortunately the e mail notification to inform the points expire is not working and we are waiting now for 1.5 yrs. It seems not to be apriorty. The support chat function works really well, Tania was really helpfull today changing the widget to the basic one again.
Thank you so much for your review and for acknowledging Tania's help! We're glad to hear that the app works well for you and that our support team could assist you promptly. Regarding the email notification for points expiration, we understand your concern and truly appreciate your patience. We're happy to inform you that we've integrated this feature with Shopify Flow. This allows you to send reminders to customers when their loyalty points are about to expire, encouraging them to redeem their points before the deadline. You can find a detailed guide on setting this up here: https://help.joy.so/shopify-flow/get-started-+-joys-triggers. Thank you for your feedback and for being with us. Please feel free to reach out if you need further assistance!
The app is simple to use and good for our strictly POS usage. It is not perfect as it seems more geared towards shopify stores that also use a website. Our business is strictly 'brick and mortar' so there are a lot of features we do not use. However the support is fantastic. We have worked with Lydia on a few different issues and she is always very helpful and patient!
Thank you for your feedback! We're glad to hear that you're finding the app simple to use and that it's working well for your POS setup, even though some features may not be as relevant for a brick-and-mortar business. Your point about the app being more tailored for Shopify stores with websites is valuable, and we'll continue to improve based on feedback like yours. We're especially happy to hear that Lydia has been so helpful and patient in resolving your issues. If there's anything else you'd like assistance with or any features you'd like to see more tailored to your business, feel free to reach out anytime!
Overall great app. Customer service is quick, responsive and personable (thanks, Prakash!) Sometimes the POS integration is a bit buggy, but Shopify makes so many updates I imagine it's hard to keep things running smoothly. Love their new analytics, it seems like this team is working very hard to expand the app's capabilities.
Thank you so much for the great review, Sound Homebrew Supply Team! We're thrilled to hear that you're enjoying the app and finding our customer service helpful, especially with Prakash's support! We appreciate your understanding regarding the POS integration. As you mentioned, with Shopify's frequent updates, we are constantly working to ensure everything runs smoothly. We're glad you love the new analytics, and rest assured, our team is continuously working to expand the app’s capabilities even further. If you ever run into any issues, feel free to reach out. Thanks again for your support!
Merci pour l'aide immédiate trouvée auprès de Hana via le chatter. L'application répond pour le moment à mes besoins : programme de fidélité : récompenses + parrainage. Gratuite (je démarre mon activité doucement) + en français ;)
Merci beaucoup pour votre retour positif ! Nous sommes ravis d'apprendre que Hana a pu vous aider rapidement et que l'application répond à vos besoins pour le programme de fidélité et le parrainage. N'hésitez pas à nous contacter si vous avez d'autres questions ou si vous avez besoin d'aide supplémentaire. Nous sommes là pour vous soutenir dans le développement de votre activité. Merci encore pour votre confiance et à bientôt !
I just installed the app and encountered a few problems, but the Liz, the supporter responded very enthusiastically
They are very Helpful... got help from Hana... the functionality isn't 100% but good enough for what we need. Cheaper than other loyalty apps
I recently started using this app and I'm incredibly impressed! Not only is the interface user-friendly and intuitive, but the customer service is exceptional. Audrey and Nikita, in particular, were incredibly responsive and helpful whenever I had a question or issue. Their quick responses and willingness to assist really made my experience with the app enjoyable. Kudos to the entire team for creating such a fantastic product and providing top-notch support!
Lydia was able to resolve some issues with the app quickly. Greatly recommend!
Es una aplicación con una interfaz sencilla a utilizar, me gusto solo porque no puedo automatizar correos en cada cierto tiempos.
Die App hat sehr viele Reward-Features. Der Customer Support ist sehr hilfsbereit und geduldig. Bei meinem Problem konnte mir Lydia mit viel Geduld helfen. Wir nutzen die App in den EU-Store und US-Store. In EU Store haben wir die Sprachen deutsch und englisch. Leider sind die E-Mails nur in einer Sprache möglich. Es ist sicherlich ein Punkt, der abhält die App in Europa-Store einzusetzen. Deswegen ist ein Punktabzug.
Excellente service wanneer je vragen hebt!!
QUICK and good support from Hana , issue was rectified quickly . GREAT APP & SUPPORT!
I have been searching for the most user-friendly reward program to port over from my old website. Before settled with Joy, I tried another 2 apps only to discover there are so many limitations. Not only Joy has been able to meet my needs, their support team is great! A big shoutout to Abby who is always there to answer my questions promptly. Thank you! Reserving one more star as I have yet to test the app for a longer time. Shall come back to review it after 3 months.
A little confusing to set up, but customer service got us up and running.
Customer support is really great, Hana, Esther, and others respond quickly and clearly. The app is good and offers 250 orders/month for free, which is great for my small business. I wish that there were more options to differentiate rewards tiers, but its ok for now. I would also like to be able to display the rewards details on a page on my site instead of just the widget.
Fast response when I had a question. So far I like the app. Still have some learning to do, but I think it will be perfect for my business needs!!
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