All reviews

Rating Breakdown

  • 5
    96% (1,509 ratings)
  • 4
    3% (47 ratings)
  • 3
    0% (6 ratings)
  • 2
    0% (3 ratings)
  • 1
    1% (12 ratings)
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5 / 5 Share

June 5, 2024

I have just transferred from another loyalty program to Joy, I had issues importing my customers information and contacted the help chat and Nolan has been absolutely wonderful to deal with, extremely efficient and helped me with not only importing my customers but every other question I needed help with after that! I managed to get everything set up smoothly and am loving the app so far especially the embedded page on my website it looks very professional.

Using app

1 day

Total reviews

5

Average rating

5.0

5 / 5 Share

June 4, 2024

Support is always available and quick to respond. Pamela was a huge help.

Using app

12 days

Total reviews

7

Average rating

5.0

5 / 5 Share

June 3, 2024

I had issues with embeds and audrey was so quick to help me out. i loved how she solved my issue within 2-3 minutes. she is the sweetest

Using app

31 minutes

Total reviews

3

Average rating

5.0

5 / 5 Share

June 2, 2024

We absolutely love this app for our shop! It is one of the few apps that plays nicely with our theme and runs smoothly! Joy's customer service team is extensive and absolutely amazing!! We are extremely happy with their knowledge and efficiency! We'd like to give a shout out to Tiana, Sunny, Hana, Lydia, Liz, Pamela, Tracy, Emily, and Prakash! They have helped us tremendously and we are so grateful for their support! The app looks amazing and can totally be customized to match the look and feel of your shop! We have nothing but positive things to say about this app! It's totally worth downloading!! Thank you Joy...you have brought our business so much JOY!! :D

Using app

3 months

Total reviews

4

Average rating

5.0

5 / 5 Share

June 2, 2024

Mia was great, very friendly and knowledgeable. I would definitely recommend.

Using app

About 3 hours

Total reviews

5

Average rating

5.0

5 / 5 Share

June 1, 2024

Great app and the customer service was very fast and responsive with Audrey.

Using app

9 days

Total reviews

4

Average rating

4.8

5 / 5 Share

May 31, 2024

Hana is nice and helps me a lot

Using app

About 2 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

May 30, 2024

After comparing many options, I finally chose Joy: Rewards and Loyalty Program, and it turned out to be the right choice, thanks to Tiana and Maison.

Using app

4 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 28, 2024

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

May 28, 2024

Customer service is very prompt in their responses and assistance!

Using app

11 days

Total reviews

2

Average rating

5.0

5 / 5 Share

May 26, 2024

User frindly interface and the technical assistant - Tiana & Tony is super helpful. Thanks a lot!

Using app

12 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 23, 2024

I love this app it is very helpful especially to gain more exposure the support team are all helpful and kind . I recommended getting.

Using app

About 1 hour

Total reviews

2

Average rating

5.0

5 / 5 Share

May 20, 2024

Tiana from the Customer Support team was really supportive and able to assist me with my problem. It has been a Joy using this product, looking forward to driving more customer base for our store

Using app

18 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 16, 2024

Amazing customer service! Good price. Lydia & Nolan were super helpful getting some custom code set up in our site to have the app more optimised. 5/5

Using app

22 days

Total reviews

2

Average rating

5.0

5 / 5 Share

May 15, 2024

I was searching for the right Loyalty Program App for my shopify store... this is the best I've seen in terms of offers and especially customer service. After installing the app, I had some immediate questions and I got them answered immediately by Tracy and Pamela. My Loyalty program is up and running within minutes!! Thank you so much!!

Using app

18 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 13, 2024

Hana is the best

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 12, 2024

I haven’t tried the app to see how it actually works but I need to set it up on my store and Pamela was very helpful and patient guiding me how to set it up. I’m very satisfied with their customer support and they are very fast in responding. So my review is mainly based on the customer support I have gotten from this app. Superb!

Using app

About 3 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

May 12, 2024

Discovered Joy when setting up my new store and I feel like this is the best bank for the buck. Friendly UI + functionality makes Joy the app to go for our store. On another note, the support team is super quick and solved our issue in a blink, thank you William!

Using app

4 days

Total reviews

3

Average rating

5.0

5 / 5 Share

May 9, 2024

Emily was very helpful and super quick to solve my problem. Thank you

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 9, 2024

Tiana was awesome! Very friendly and efficient. Thank you :)

Using app

Almost 2 years

Total reviews

4

Average rating

4.0