Joy Loyalty Program & Rewards
Customer loyalty rewards, loyal points, VIP tier, referrals
Rating
4.9
feedback
1,678
chart
#113
All reviews
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May 15, 2026
Very good… especially the help desk. Hana solved some problems very quickly. Super helpful!
May 14, 2026
With the help of both Hana and Jade, they were able to assist me in fixing the Joy widget on our site. Not only this, but they spotted that the version of our widget was quite behind. They recommended we update, and from this it was 100x better. The app, worked and looked cleaner! Could not be more grateful! 10/10
Thank you so much for this wonderful review! We're thrilled to hear that Hana and Jade were able to get your Joy widget back on track, and that the update made such a noticeable difference in both how it works and how it looks. That kind of proactive catch is exactly what our team aims for. We're always here if you need anything. 😊
May 14, 2026
I had several questions about setting up my store, and Jade handled everything with great care and expertise. She helped fix the icon, adjust the text alignment, and explained all the features clearly. Truly excellent customer service!
May 12, 2026
REAL TALK FOR SMALL BUSINESSES (Not Ai generated, so excuse my lack of eloquence): If you're considering using this app or paying for their services, let it be known that I was hesitant at first. I am not a large company by any means--just a solo artist building a brand alone. The money I make is valuable, so I need to know that something is worth it before committing to yet another subscription service. Needless to say, I think most business owners know how important a rewards program can be for customer retention and increase in sales. I took a chance on Joy--first utilizing their free version. There was a learning curve, but their interface is pretty user friendly. Eventually, I realized I was going to want to use a couple features that come with their lowest tier subscription. They offer a 14-day trial on this, so I highly suggest taking advantage of that and seeing if it's a good fit for your needs. Lastly, I have to mention the outstanding customer service the Avada (Joy) team has provided. I reached out for help even before I upgraded to a paid sub. They were quick to reply and answer all of my questions. They troubleshot all my issues (which were not many, but naturally come with the level of customizing I am doing on my site) with great efficiency. I really appreciate that they prioritized getting my rewards program up and running with the encroaching deadline of my website launch. While some features may not be available or possible with their app, they do have a voting system for their clients and developers to further improve their app. TLDR; They Joy loyalty rewards app is 100% worth using even at its free tier. Their customer service team is not only EASY to reach, but also reply within minutes and will work quickly to troubleshoot any issues you may have. Highly recommend 10/10. -Charity B. Owner of Sword & Whetstone
May 12, 2026
Great App, Better Customer Support. Hana and Audrey were incredibly useful!
May 10, 2026
Hana was super helpful in assisting me with my request. I had an issue with a customers birthday points and she resolved this quickly and now my customer is happy! Thank you for the great service Hana! :)
May 9, 2026
Amazing app and the best support team ever! They helped me resolve all my questions and set everything up exactly the way I needed Special thanks to Audrey for the incredible support and patience!
May 9, 2026
Live support was great, they have helped setup most of the stuff needed and did it very fast, great app and glad we have changed.
May 8, 2026
Audrey a très bien répondu à mes questions et a trouvé les solutions adéquates. Merci à elle !
May 4, 2026
Super app avec un service efficace directement intégré à shopify, et des vraies personnes compétentes et réactives comme Hana qui m'a aidé à mettre en place certains services. Merci Hana.
May 4, 2026
I had a really great experience using the Joy: Loyalty Program app. The features are useful, easy to set up, and make it simple to manage loyalty programs for clients. The customization options are flexible and work well for different store requirements. A special thanks to Hana for the amazing support. She was quick, helpful, kind, and guided me through every step clearly. The support team has been excellent, making the overall experience smooth and reliable. Highly recommended for anyone looking for an easy-to-use loyalty program app with great customer support.
Thank you for the wonderful review! We're glad Joy has been a good fit for managing your clients' loyalty programs; flexibility is something we put a lot of care into. And we'll make sure Hana sees this! Quick, clear, and genuinely helpful is exactly what we aim for from our support team. Really appreciate the recommendation. We're here whenever you need us! 😊
May 4, 2026
A very nice app with a very helpful support team. I had a few queries, and Hana from the support team assisted me with them. Thanks a lot!
May 2, 2026
This is an excellent app to use. It is very easy to set up and customise to suit your store. The customer support staff are excellent to deal with and are very quick to respond to any enquiry you have.