Joy Loyalty Program & Rewards
Maximize loyalty with rewards, points, VIP tier, membership
Rating
4.9
feedback
1,643
chart
#83
All reviews
Review RSS Feed
April 1, 2025
This loyalty program app is truly outstanding! It’s incredibly easy to use, with a sleek and well-designed interface that makes setting up and managing rewards effortless. The features are comprehensive and highly customizable, allowing us to create a loyalty program that perfectly fits our brand and customers' needs. From points-based rewards to referral programs, everything works seamlessly, helping us boost customer engagement and retention. One of the best aspects of this app is the top-notch customer support. The response time is impressively fast, and the support team is always ready to assist with any questions or issues. A huge shoutout to Prakash, Elle, and Alyssa, who have been extremely helpful and professional in resolving our inquiries quickly and efficiently. Their dedication and expertise truly enhance the overall experience of using this app. If you're looking for a reliable and feature-rich loyalty program solution for your Shopify store, I highly recommend this app. It not only improves customer retention but also provides exceptional support to ensure everything runs smoothly. Definitely a must-have for any business looking to build strong customer relationships!
Hi HapeToys, Thank you so much for this incredible and detailed review! It's amazing that you've had such an outstanding experience with Joy - from our sleek interface to the comprehensive and customizable features that perfectly fit your brand. We're delighted that everything from points-based rewards to referral programs is working seamlessly to boost your customer engagement and retention. Prakash, Elle, and Alyssa will be absolutely thrilled to receive your special recognition for their helpful and professional support with such impressively fast response times. Your recommendation as a must-have solution for building strong customer relationships truly means the world to us! Warm regards, The Joy Loyalty Team
March 31, 2025
L'application fonctionne très bien et gère tout automatiquement. Pour accéder à toutes les options en français, il est nécessaire de souscrire au premier abonnement. Par ailleurs, le service client est excellent. J'ai eu l'occasion de travailler avec Hana et je n'ai que du positif à dire !
March 31, 2025
Still setting up the App but so far it's lived up to expectations from the functionality in the Free option. Customer support has been fantastic with assisting getting everything set up so far with Hana being very helpful.
March 23, 2025
Prakash was extremely helpful and friendly. He even laid out the steps to fixing a few things I thought I had to do on the app verses in my theme editor for that page. He helped me set it up and guided me after I had so many questions. Thank you again Prakash even after I thought we were done and I had more questions you still helped answer them!
Hi Tips of Elegance, Thank you for your wonderful review! I'm thrilled to hear Prakash was able to guide you through those theme editor solutions rather than app adjustments. I'll make sure he knows how much you appreciated his patience with all your follow-up questions - that's exactly the kind of support we aim to provide! We're excited to be partnering with you on your loyalty journey, especially in these early days with the app. Warm regards, The Joy Loyalty Team
March 22, 2025
Joy Support Team is amazing and we are very pleased with their support.We recently installed this app and their support worked with us tirelessly to fix this.Speciall thanks to Audrey and Raymond !!
Hi PRHOMZ, Thank you for your wonderful feedback! We're thrilled to hear our support team has been helpful during your recent installation. I'll make sure both Audrey and Raymond know how much you appreciated their tireless work to get everything fixed properly. We're committed to providing this level of support throughout your loyalty journey, and we're excited to be partnering with your business! Warm regards, The Joy Loyalty Team
March 21, 2025
Customer service Hana responded very promptly and helped me solve some problems.
March 20, 2025
Audrey was very helpful in assisting with the payment calculator settings for the loyalty / point program.
March 20, 2025
Im not sure how the app is yet - as I've only just started using it! but the support is EXCELLENT
Using app
About 1 hour
Total reviews
2
Average rating
5.0
March 19, 2025
Just getting set up. The instructions for setting up everything are great and the support from the wonderful folks at Avada has be excellent!
Hi Island Elixir Tea Company, Thank you for your kind review! We're delighted to hear you're finding the setup instructions helpful and our support excellent as you get started with Joy. Setting up a loyalty program should be a smooth experience, and we're glad we're delivering on that promise. We're excited to support your tea company's loyalty journey in Canada! Warm regards, The Joy Loyalty Team
March 19, 2025
Switching to Joy from our previous app was an easy and seamless process. The support team has been incredibly helpful and responsive throughout the entire transition. We’re very happy with the experience so far!
Hi TEVADA Tarot, Thank you for your wonderful feedback! We're thrilled to hear your transition to Joy from your previous app was easy and seamless. Our team works hard to make switching as painless as possible, and it's great to know the support has been helpful throughout the process. We're excited to continue supporting your tarot business's loyalty program as you explore all that Joy has to offer! Warm regards, The Joy Loyalty Team
March 19, 2025
Huge shout out to Daniel for all his help! He was there for me every step of the way and definitely went above and beyond in making sure I had everything I needed. I transitioned from Square POS to Shopify POS earlier this year, and I knew that one of the biggest hurdles would be converting our loyalty program over. We had 14,000 loyalty customers, so there was absolutely no way we could do it manually. I did research on 13 different loyalty apps (and downloaded most of them to test them out) because our customers loved the way our Square loyalty program was set up. About 85% of our transactions are in-person, and it was very important to get everything as close to the old system as possible. Joy was the only app that was customizable enough, yet simple enough, to match exactly what we needed. Because of the awesome features, we were able to revamp our program while still keeping the old rewards redemption process in place. It has been a fantastic experience! We went 2 months without a loyalty program and our sales decreased about 5-10% from the previous year. When we brought it back, our numbers went back to normal. Joy is a powerful system and it's keeping our customers satisfied - there's no doubt about it!
Hi Pots & Pans Pie Co., Thank you for such a detailed and amazing review! I'll make sure Daniel knows how much you appreciated his above-and-beyond support throughout your transition. Moving 14,000 loyalty customers is no small feat, and we're thrilled Joy was able to match your needs while maintaining the familiar experience your customers loved. It's incredible to see the direct 5-10% impact on your sales when your loyalty program returned! We're honored to be supporting your business, especially with so many of your transactions happening in-person at your pie shop. Warm regards, The Joy Loyalty Team
March 17, 2025
good app, good support, does what it needs to
Hi eCook, Thank you for your wonderful review! We're delighted you're finding Joy to be such a complete loyalty solution. I'll make sure Damian knows how much you appreciated his perfect solution for your store's needs. We're committed to supporting merchants worldwide, and it's great to have you as part of our Joy family in Chile! Warm regards, The Joy Loyalty Team
March 17, 2025
Unreal customer support from Hana, super friendly, efficient, and uses her initiative to help you set up and get the most out of the app
March 17, 2025
I've been using Joy on several stores, and it's by far the best app for what it does. The customer service is outstanding! If you're hesitating, just give it a try—you'll see for yourself. Thank you, Joy! (Special thanks to Hana for the amazing support.)
Hi Karadaba, Thank you for such a wonderful review! We're thrilled to hear Joy has proven to be the best loyalty solution across several of your stores. I'll make sure Hana knows how much you appreciated her amazing support. It means a lot to have your endorsement, especially from our growing merchant community in Japan. We look forward to continuing to support all your stores! Warm regards, The Joy Loyalty Team
March 17, 2025
Amazing app! The support is extremely helpful and responsive. Every time I asked a question, they were right on top of it. The features offered in the free and lower paying plan is just what you need to get going. You can definitely scale up with this app as well. It is truly worth the investment.
Hi TrendiBliss, Thank you for such an enthusiastic review! We're thrilled you're finding our support team responsive and helpful whenever you have questions. It's great to hear the features in our free and lower-tier plans are giving you what you need to get started, with room to scale as your business grows. We're excited to be supporting your loyalty journey right from these early days with Joy! Warm regards, The Joy Loyalty Team
March 15, 2025
Audrey is great, i have a range of their apps and she assisted me in all of them, great support from the Avada team, thank you