Joy Loyalty Program & Rewards
Maximize loyalty with rewards, points, VIP tier, membership
Rating
4.9
feedback
1,644
chart
#83
All reviews
Review RSS Feed
Dec. 1, 2024
I recently used the Joy app while building a demo store for a potential client, and I must say, their support team went above and beyond to help me achieve the perfect configuration. A special shout-out to Sonny, who was incredibly attentive and efficient throughout the process. I wanted to make some customizations, like replacing the floating widget button with a header icon, and they handled it brilliantly. Despite a few challenges, Sonny and the team were patient, provided timely updates, and delivered an amazing solution. They even customized the icon’s behavior and placement to meet my needs. Although some limitations exist (like the animation opening position), their willingness to adapt and find workarounds was impressive. This level of dedication ensures I'll choose their app for the live production site if the client approves the demo. Highly recommend this app for its functionality and unparalleled customer support! If you're lucky, you might get Sonny to assist you!
Dec. 1, 2024
Enjoyed the functionality and depth of the features. I was able to set up my coffee club membership tiers and add start up points, bonus points and discounts for each tier. I was also able to customize member widget based on the tier. I totally loved the loyalty page that you can set up on the website , looks amazing. Excellent customer support by Alyssa, Jasmine and other support team! Amazing tech support by Nolan with in depth knowledge of the various aspects of the app and rewards program. Looking forward to reaping full benefits of the program and the app. Thank you Joy rewards and Loyalty program.
Hi Fresh Brew Cafe, Thank you for such a detailed and enthusiastic review! We're thrilled you're enjoying Joy's depth of features for your coffee club membership tiers. It's fantastic that you were able to customize everything from startup points to member widgets based on tier levels. I'll make sure Alyssa, Jasmine, and especially Nolan know how much you appreciated their excellent support and technical expertise. We can't wait to see the full benefits this brings to your cafe's loyalty program! Warm regards, The Joy Loyalty Team
Dec. 1, 2024
This is by far the best rewards app have seen here. Tried a whole bunch of the rest and they seemed to offer minimal cutomizations and settings, as for Joy Rewards, you are offered a whole lot of settings to toggle and switch depending on your liking. Not forgetting the support, its top notch. Wanted some custom integration and when I reached out to the team, Damian for the support and Raymond for the technical issues helped a lot in figuring out the problem and getting a solution. Am so grateful, thanks Joy Loyalty team.
Nov. 30, 2024
Amazing customer service from Audrey! She took the time to explain everything clearly and answered all my questions. I really appreciated how patient and helpful she was. It made the whole experience so much better!
Nov. 30, 2024
Fast and great customer service! Jasmine helps me to solve the issue right away
Nov. 29, 2024
This is such a versatile app with many features and easy customisation. Their support is amazing as well.
Hi Myer Street Fashion, Thank you for your wonderful review! We're thrilled you're enjoying Joy's versatility and easy customization options. It's great to hear our support team has been amazing throughout your experience. We appreciate your continued trust in our app for over a year now and look forward to supporting your fashion business in Australia! Warm regards, The Joy Loyalty Team
Nov. 27, 2024
Damian was sweet and helpful answering questions and walking us through set up
Nov. 26, 2024
What a great support, thank you very much Hana for the support. I really appreciate it?
Nov. 26, 2024
Je suis très satisfaite. Très bonne réactivité dans la minute quand je leur ai demandé de m'aider. La dame a eu la gentillesse de terminer la configuration de l'application. Je recommande. Très jolie application. Audrey
Nov. 25, 2024
I have received wonderful service from Damian and find it very easy to communicate the issues I have setting up the loyalty programme. Damian is very helpful and friendly. :-)
Nov. 25, 2024
Amazing APP and amazing support!! Thak you Hana for helping me with the settings!!
Nov. 25, 2024
I totally LOVE Joy Rewards & Loyalty Program!!! It has all the features and integrations with other apps that I want. The customer support are really proactive (Audrey and Doris did a fantastic job helping me setting up the app). So far I don't have any complaints, and will definitely continue using Joy as my default solution for rewards and loyalty feature.
Nov. 25, 2025
So far so good! Little bit of a learning curve, but the support team has been absolutely wonderful. Hana has been wonderful help – small issue I had preventing my customers earning points for reviews, but she was able to help troubleshoot in under 5 minutes. Great work!
Nov. 20, 2024
I needed to contact support to configure the app, I found "Hana" very kind and helpful, who solved my problems in a short time.
Dec. 19, 2024
Hello Team, I am writing to urgently address an issue regarding our subscription. We have been using this plugin since June, but after that, we did not utilize any of the features of the app. Unfortunately, we overlooked canceling the subscription, resulting in a charge. Could someone please assist in processing a refund for this? Looking forward to hearing your response on this. Update- The case was promptly looked into and resolved. Thank you
Hi there, This is Liz from Joy Support Team. Thank you for reaching out and sharing your concerns regarding Joy app's billing. I’d like to provide further clarification regarding the billing and status of the app. 1. Free vs. Paid Plans: Our app offers both Free and Paid plans (Pro, Advanced, and Enterprise). Your account was on the Pro plan ($29 monthly), which includes advanced features. While deactivating the app may limit its functionality, it does not automatically revert to the Free plan or stop charges. 2. App Billing and Deactivation vs. Uninstallation: While the app may have been deactivated on your store, it was not uninstalled and the charge was not canceled. Shopify’s billing system considers an app to be in use as long as it remains installed on the store, regardless of whether its features are actively used or deactivated. To stop subscription charges, the app must be uninstalled from your store. Here is a document on the app's charges for your reference: https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps 3. Clarification on Deactivation: Deactivating the app disables its functionality on your storefront or admin but does not sever its connection to your Shopify store. This preserves your data and configurations for future use and keeps the app available for reactivation. 4. No Transactions Recorded: We’ve reviewed the app’s activity on your store and confirmed that there were no transactions during the specified period since this May 2024. However, as you were still on the Pro plan and the app was installed, subscription charges were generated by Shopify. I hope my explanation clarifies any confusion. And I've sent a follow-up email to your email address. Hope to hear from you soon! Best regards, Liz Joy Support Team Update 21/12/24: We're pleased to hear that everything has been resolved. Should you have any further questions, don't hesitate to reach out at any time.
Nov. 19, 2024
The friendly customer service is always at my finger tips to walk to me through anything I need help with, shout out to Audrey!
Nov. 18, 2024
Je suis entrain d'installer l'application, Hana est adorable et m'aide à tout configurer, j'espere que je serais satisfaite de cette application
Nov. 23, 2024
All Good.
Thank you so much for your review! We’re thrilled to hear that everything is now working well for you. Your satisfaction is our top priority, and we truly appreciate the opportunity to address your concerns and resolve any issues you experienced. If there’s anything else we can do to further enhance your experience, please don’t hesitate to reach out. Thanks again for trusting Joy Rewards & Loyalty Program for your store. We’re here to support you every step of the way!
Nov. 16, 2024
So far so good. Needed assistance setting up the loyalty page and Hana was quick and efficient.