All reviews

Rating Breakdown

  • 5
    95% (1,726 ratings)
  • 4
    3% (58 ratings)
  • 3
    0% (8 ratings)
  • 2
    0% (3 ratings)
  • 1
    1% (16 ratings)
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4 / 5 Share

Feb. 5, 2023

Customer support is great and quick. I had a problem with my referral program, but thanks to Aisha, the problem was sent to the tech team.

Using app

2 days

Total reviews

1

Average rating

4.0

4 / 5 Share

Jan. 17, 2023

Helpful Liz. Response fast and get enquiries done immediately. But for the app, when I use my mobile to update, the loading is abit slow

Using app

About 1 hour

Total reviews

1

Average rating

4.0

4 / 5 Share

Dec. 13, 2022

My experience working with Joy's support team was great. Esther was pleasant and quickly resolved my app integration question.

Store

INSPO

Using app

About 4 hours

Total reviews

2

Average rating

2.5

4 / 5 Share

Nov. 6, 2022

I found some of the setup confusing, but the online support was straight onto it. Now I can offer points and rewards to my clients- win-win!

Using app

5 months

Total reviews

1

Average rating

4.0

4 / 5 Share

Oct. 20, 2022

Just started with it, but so far so good. Jasmine was great with the questions I had, so hopefully it will perform as needed now :-)

Using app

1 day

Total reviews

5

Average rating

4.8

4 / 5 Share

Sept. 26, 2022

I just downloaded the app so i still have much more to test and discover but I have been trying to find a loyalty program app that was easy to translate and thanks to the help of Hana things were quite straightforward!

Using app

13 days

Total reviews

3

Average rating

4.3

4 / 5 Share

Aug. 25, 2022

I have just started using the app and was running into some user errors. Abby from customer service took care of everything I needed in such a fast fashion. So far I really enjoy the app and it seems to work well with my store. Definitely recommend if your just starting out or have been doing this for a while.

Using app

3 months

Total reviews

1

Average rating

4.0

4 / 5 Share

Aug. 9, 2022

Just learning how to use it but chatted with Emily and she was very helpful! I can't wait for my customers to use it!

Using app

About 1 hour

Total reviews

1

Average rating

4.0

4 / 5 Share

Aug. 8, 2022

they're so good, just put on some different themes and designs and enable text changing. but honestly they're perfect

Store

Loafers

Using app

About 1 hour

Total reviews

5

Average rating

4.8

4 / 5 Share

Aug. 8, 2022

I'm about to start using the Rewards program and I have got nice support from Hana, she is a great person.

Store

AnimixQ

Using app

About 1 month

Total reviews

1

Average rating

4.0

4 / 5 Share

July 29, 2022

I'd suggest to introduce a separate page feature to show the rewards. Emily has been very helpful throughout. She helped in setting up the features! She was very responsive. The app is working good so far.

Using app

About 6 hours

Total reviews

8

Average rating

4.9

4 / 5 Share

July 10, 2022

Duidelijke en handige app, makkelijk te stylen naar je eigens shop en goede helpdesk. Thanks again Candace.

Store

Watoto

Using app

30 days

Total reviews

3

Average rating

4.7

4 / 5 Share

June 20, 2022

Will give it 5 stars when it has a reward system for reviews up! So far the app is good. Good support from Hana as well.

Using app

23 minutes

Total reviews

1

Average rating

4.0

4 / 5 Share

June 16, 2022

I have only just downloaded the Joy app onto my website. It's an easy app so far! It has all the features I was looking for! Prompt customer service!

Using app

38 minutes

Total reviews

2

Average rating

4.5

4 / 5 Share

May 30, 2022

Fantastic app support from Candace. Instant assistance and she solved my questions professionally. Highly recommended.

Store

K Pups

Using app

9 minutes

Total reviews

2

Average rating

4.5

4 / 5 Share

May 27, 2022

I like this app and has good features to boost our sales. All setups are very easy, and the customer service I got from their Agent 'Jasmine' offered me a fantastic service when setting up. Overall Great Deal

Using app

6 months

Total reviews

2

Average rating

4.5

4 / 5 Share

March 25, 2023

Emily w/ tech support was really helpful today deciphering an error message for me. Prompt, courteous and effective help!

Using app

About 1 year

Total reviews

1

Average rating

4.0

4 / 5 Share

Aug. 19, 2021

Application facile à paramétrer. Le support est excellent et très réactif. La 5ème étoiles est manquante parce que l’intégration du nombre de points sur le menu de navigation ou bien sur la page compte client n’est pas trés esthétique.

Using app

About 2 months

Total reviews

1

Average rating

4.0