All reviews

Rating Breakdown

  • 5
    95% (1,652 ratings)
  • 4
    3% (57 ratings)
  • 3
    0% (8 ratings)
  • 2
    0% (3 ratings)
  • 1
    1% (14 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

July 31, 2023

Fast prompt Service. Easy to instant message with any questions to get app up and working. Highly Recommend.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 30, 2023

A customer service (Lydia, she knows what she is doing) is really kind and quick. A issue has been solved right away. Two thumbs up!

Using app

7 days

Total reviews

3

Average rating

5.0

5 / 5 Share

July 29, 2023

great talk with Jasmine and really help a lot. great talk with Jasmine and really help a lot. great talk with Jasmine and really help a lot.

Using app

About 2 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

July 27, 2023

Great app, Liz from customer service was very helpful. App is user friendly and easy to navigate. Recommend for small businesses.

Using app

8 days

Total reviews

1

Average rating

5.0

5 / 5 Share

July 27, 2023

I've only just installed the app, justfinished working setting it up, very easy to use. Had a small issue with the installation, contacted Liz from support, she had it sorted in a few minute. 5 star. App looks great, going to start on the free versions which gives you so much for free! The paid version if i need is a very affordable $29 a month, much cheaper than a lot of other apps I've looked at.

Using app

About 9 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

July 27, 2023

The customer support is really helpful and efficient!!! Lydia has been solved all of the problems I have faced while using this app.

Using app

15 days

Total reviews

3

Average rating

5.0

5 / 5 Share

July 26, 2023

謝謝Hana細心地解釋,讓我熟悉怎麼設置app。 服務非常快速,可以快速解決問題! 這款系統有免費方案,而且可以自訂的功能也非常多,很適合剛開店的人 之後可以再按照需求升級方案 我覺得不僅實用,CP值也非常高

Using app

28 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

July 26, 2023

superb customer service and very fast response. Helped me out and checked out setting in a fast way. Hana is a great help to us! Keep it up.

Using app

2 days

Total reviews

2

Average rating

5.0

5 / 5 Share

July 25, 2023

Sunny was great. Nice to finally download an app that works. They removed company branding from my site and helped me with a few technical issues which ended up being user error on my part. No problems so far.

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

July 25, 2023

Great value app that does exactly what I need. Sunny has been very helpful in helping me get set up. Excellent service

Using app

About 18 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

July 25, 2023

I want to express my sincere appreciation to Avada Support, especially Jasmine, for her outstanding assistance. They went the extra mile by providing me with a special support package. Their dedication to customer satisfaction is truly commendable, and this level of service is rare to find. I'm thoroughly impressed with their professionalism and care. I highly recommend their app to others based on the exceptional support I received. Thank you, Avada Support, thank you Jasmine for valuing your customers and providing top-notch service!

Using app

2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

July 24, 2023

Really helpful and customer service is amazing. Love the quick assistance and service. Esther made it much easier for us to use this app.

Store

Pegasus

Using app

23 days

Total reviews

2

Average rating

5.0

5 / 5 Share

July 24, 2023

I recently had the pleasure of interacting with the delightful Jasmine from the Joy support team, and I must say, my experience was nothing short of extraordinary. From the moment I reached out for assistance with the Joy app, Jasmine's professionalism and warmth shone through, making the entire encounter an absolute joy! Jasmine's knowledge and expertise were evident from the get-go. She patiently listened to my concerns, understanding my questions with genuine interest. Her ability to explain complex features in a simple and easy-to-understand manner left me feeling confident and empowered to make the most of the app's functionalities. Not only did she address my immediate concerns with diligence, but she also went above and beyond, sharing some helpful tips and tricks to enhance my overall app experience. What truly stood out to me was Jasmine's genuine care and commitment to ensuring my satisfaction. Her positive attitude and infectious enthusiasm were truly refreshing, making the support session feel more like a friendly chat than a technical troubleshooting encounter. Despite encountering a few challenges along the way, Jasmine remained patient and composed, assuring me that she was fully dedicated to resolving any issues I had.

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

July 22, 2023

I had trouble embedding the app with my store, but the customer service chat team helped me out real quick through their chat. They responded to me realtime and fixed my online store issue in few minutes. Thanks to Lydia and William. Thank you very much guys. I really appreciate it.

Using app

1 day

Total reviews

2

Average rating

5.0

5 / 5 Share

July 22, 2023

really appreciate the help from Jasmine. so far the app has been running well. will do more test later.

Using app

About 3 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

July 21, 2023

thank you very much jasmine to helping me set this amazing app at my store very grateful for this thanks for the support and very quick solutions

Using app

28 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 3, 2023

Perfect for anyone who needs a loyalty program for their online store. Support gets back to you within minutes and is always quick to help :) Especially Hana helped me with a lot of topics. Can only recommend that app and the team behind!

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

July 21, 2023

Very good experience !!! really good support and very helpful ! Jasmine you are the best ! Thank you so much !

Using app

4 months

Total reviews

4

Average rating

5.0

5 / 5 Share

July 19, 2023

Easy to set up! Lot's of different features. The free plan gets the job done and paid version has even more useful options. Hana was extremely helpful with the process.

Using app

2 months

Total reviews

4

Average rating

5.0

5 / 5 Share

July 19, 2023

I recently had the pleasure of experiencing truly exceptional customer service from Emily. From start to finish, Emily demonstrated an unwavering commitment to ensuring my needs were met, and the level of service I received was nothing short of outstanding.

Using app

18 minutes

Total reviews

4

Average rating

5.0