All reviews

Rating Breakdown

  • 5
    95% (1,730 ratings)
  • 4
    3% (58 ratings)
  • 3
    0% (8 ratings)
  • 2
    0% (3 ratings)
  • 1
    1% (15 ratings)
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5 / 5 Share

July 19, 2023

barely used the app yet but ran into a problem setting it up, contacted live support and was responded too within a few minutes and the problem was almost instantaneously fixed, W app, W support, W Liz

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

July 19, 2023

We were looking for a loyalty program for my website. I finally found the right one. Esther helped us set the app up, and now it is running perfectly.

Using app

About 1 hour

Total reviews

2

Average rating

5.0

5 / 5 Share

July 18, 2023

I was impressed by the very quick and efficient customer care offered by Hana. The first interaction matters!

Store

LILIXIR

Using app

19 minutes

Total reviews

2

Average rating

5.0

5 / 5 Share

July 18, 2023

Really quick straightforward, customer service. I like that I didn’t have to go through a whole lot of tech-support, I just asked a question and got the exact answer I needed. Abby was very helpful and kind!

Using app

About 13 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

July 18, 2023

Have only had it for 2 hours but so far so good. I had a problem pop up and the live chat is amazing - Liz jumped on to help me and solved it really quickly. I'll update this review if any issues arise.

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 7, 2023

Hana supporto veloce preciso e piacevole Felice grazie a lei

Using app

5 months

Total reviews

6

Average rating

5.0

5 / 5 Share

July 17, 2023

I have yet to lauch for my customers so this rating is based on customer service alone. Hana was amazing and without her I would have struggled setting up the app. She walked me through everything and was so sweet and helpful!! thank you Hana!!

Using app

1 day

Total reviews

2

Average rating

5.0

5 / 5 Share

July 17, 2023

I had an issue getting the app to load on my page, but Emily was there to help. It was close to midnight and Emily came through for me. She was able to get the app to load and everything is working perfectly. Thank you Emily for all of your help.

Using app

8 days

Total reviews

2

Average rating

5.0

5 / 5 Share

July 15, 2023

The customer support I got from Hana was amazing!! I was helped very fast and all my questions were answered, I recommend this for the great customer support!

Using app

10 days

Total reviews

3

Average rating

5.0

5 / 5 Share

July 15, 2023

C'est la première fois que j'utilise l'application. Pour le moment je ne peux pas dire grand chose à part qu'elle est facile à utiliser et à intégrer, l'interface me semble, pour une débutante comme moi, plutôt très pratique et vraiment pas compliquée à comprendre.... Je teste encore l'application, donc il se pourrait que je rajoute des commentaires plus tard. Une chose que j'aimerais également rajouter est l'efficacité et la rapidité en terme de réponse et d'action de l'équipe technique et plus particulièrement ABBY qui m'a personnellement assistée et était de surcroît très aimable et très efficace. Je continuerai donc de tester cette application que j'apprécie déjà beaucoup pour un début et compléterai mon commentaire.

Using app

About 7 hours

Total reviews

3

Average rating

5.0

5 / 5 Share

July 14, 2023

As we expected: simple app, great price and great customers service (especially Sunny). We warmly recommend it!

Using app

About 1 month

Total reviews

4

Average rating

5.0

5 / 5 Share

July 14, 2023

Super super satisfait d avoir pris l abonnement pro..car le service est top et super.. J ai demandé de l aide à 3 reprises et des modifications à 5 reprises, via le service tchat, et Lydia et Gideon ont été des amours...Le travail à été fait de suite suivant mon message, en moins de 30 min tout ma configuration à été faite, comme je le voulais.. Lydia est Gideon sont toujours disponibles pour toutes questions, ou modification de code ..Ancien client de Smile, j ai bien fait d avoir quitter pour Joy...Joy vous le rend bien.Merci pour tout..

Using app

11 months

Total reviews

3

Average rating

5.0

5 / 5 Share

July 13, 2023

We decided on Joy Rewards after browsing through hundreds of rewards programs. It's dashboard and analytics are fantastic, and the technical support team will stop at nothing to get you up and running as quickly as possible. What we love most is that there is one tier after free which remains affordable allowing you to scale easily. Really awesome app and a special shoutout to Sunny for your amazing customer service!

Using app

12 days

Total reviews

6

Average rating

4.7

5 / 5 Share

July 13, 2023

God support af Esther til at få installeret app'en. Jeg glæder mig til at komme i gang med at bruge den og dens funktioner. umiddelbart virker den meget brugervenlig.

Using app

2 days

Total reviews

2

Average rating

5.0

5 / 5 Share

July 12, 2023

Merci Hana pour votre aide. Super rapide ! Merci beaucoup. Elle m'a aidé a mettre en place le widget sur mon site.

Using app

About 20 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

July 11, 2023

The app so far so good. I do wish they offer text size changes in free plans; Esther from the support team responds to my asks quickly!

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 11, 2023

The Joy Loyalty app has helped me on give customer rewards and redeem the point, and the Hana's service is pretty good. I was baccriaed by app enableed problem. They have helped me fix the issue and enable the feature on theme.

Store

Teendow

Using app

About 1 month

5 / 5 Share

July 11, 2023

Great support and Esther was very responsive! For anyone looking for a loyalty program app, you need to absolutely try this!

Store

PawmisedLand

Using app

3 months

5 / 5 Share

July 10, 2023

This review is not for the app since i have literally just downloaded it, but customer service was spot on and incredibly helpful!!!

Store

GrumpsBOWtique

Using app

21 minutes

5 / 5 Share

July 9, 2023

Customer support was very helpful in getting me set up! Seems to have all the social features I need. Excited about using this app to offer my customers incentives.

Using app

8 months

Total reviews

1

Average rating

5.0