Joy Loyalty Program & Rewards
Maximize loyalty with rewards, points, VIP tier, membership
Rating
4.9
feedback
1,643
chart
#91
All reviews
Review RSS Feed
Jan. 30, 2026
Used Joy for a long time, they never let you down, professional, kind and fast, that's what you call a superlative support. And special thanks today to Sonny, great work!
Thank you so much for your kind words! Our team works hard every day to make your experience as smooth as possible. We're always here whenever you need us!
Jan. 30, 2026
Quick and friendly service from Mirra, very nice loyalty program with good options!
Thank you so much for your kind words! Our team works hard every day to make your experience as smooth as possible. We're always here whenever you need us!
Jan. 29, 2026
Audrey has been helping me since the beginning. Very prompt on chat, and shares easy to read screen shots to help guide me. Thanks Audrey!!!
Thank you so much for your kind words! We'll pass your kind words to Audrey — she'll be so happy to hear this! We're always here whenever you need us!
Jan. 29, 2026
The app works exactly as needed with all the features mentioned, and Hana handled all my questions smoothly and showed me all the steps needed!
Thank you so much for your kind words! We'll make sure Hana sees this — she'll be thrilled! We're always here whenever you need us!
Jan. 27, 2026
Hana quickly asnwered my question
Thank you for the 5-star rating! We're thrilled you're enjoying Joy. Don't hesitate to reach out if you ever need anything — our team is always here to help!
Jan. 27, 2026
Great customer support from Hana!
Thank you so much for your kind words! We'll make sure Hana sees this — she'll be thrilled! We're always here whenever you need us!
Jan. 27, 2026
The problems are solved well with quick support(Hana helped). When selling overseas, it's good to make rewards according to the country
Thank you so much for your kind words! We'll make sure Hana sees this — she'll be thrilled! We're always here whenever you need us!
Jan. 24, 2026
Great service, Responsive & helpful!
Thank you so much for your kind words! We are always here to help and glad to hear you are having a great experience. Do not hesitate to reach out anytime - our team is always ready to assist!
Jan. 23, 2026
Alyssa, has been exceptional, professional and saved the day when I was setting up my widget for the Loyalty Program. I am looking forward to using this app and I am confident that if I need assistance in the future it will be on point!
Thank you for this wonderful review! We will make sure Alyssa sees this - she will be so thrilled to hear she saved the day! We are always here to make sure your loyalty program setup goes smoothly.
Jan. 22, 2026
This apps helps our customer to stick to our platform and order with us. Thankful for Hana big help in providing the step for our customer to redeem points after their review and purchase. Happy with the services.
Thank you so much! We are glad Joy is helping you build customer loyalty and keep them coming back. We look forward to supporting your growth!
Jan. 21, 2026
Thank you for the 5-star rating! We are thrilled you are enjoying Joy. Do not hesitate to reach out if you ever need anything - our team is always here to help!
Jan. 21, 2026
J'ai eu l'occasion d'échanger avec Hana pour m'aider lors de l'installation de l'application, et tout s'est parfaitement bien passé. Elle a été très réactive, professionnelle et efficace, avec des explications claires et un vrai sens du service. Merci à vous
Merci beaucoup pour votre avis ! Nous sommes ravis que Hana ait pu vous aider lors de l installation. Nous sommes toujours la si vous avez besoin de quoi que ce soit !
Jan. 21, 2026
We've been using this app to run our loyalty program for the past two months. The setup was quick, and it has reliably handled all our customer transactions. While we encountered a few bugs early on, the support team has been exceptional at resolving issues rapidly. It's clear the developers are actively improving the app, and we're already seeing great results in customer retention. Overall, it's a powerful and well-supported solution.
Thanks so much for taking the time to share such a thoughtful review. We really appreciate it. We’re glad to hear the setup was smooth and that the app has been reliably supporting your loyalty program. It’s also great to know our support team could help resolve the early issues quickly, and that you’re already seeing positive results in customer retention. Your feedback means a lot to both our product and support teams, and it genuinely motivates us to keep improving the app and the overall experience. If there’s ever anything we can help with as you continue to grow your program, please don’t hesitate to reach out.
Jan. 18, 2026
I recently installed the Joy Loyalty app for my shop and ran into a small glitch. I contacted customer service, and Abby and the team resolved it incredibly quickly! Amazing customer service and a very easy app to work with. Highly recommended!
Thank you for your kind words! We will pass your compliments along to Abby - she will be so happy to hear this. We are always here to help whenever you need us!
Jan. 15, 2026
Rosie is great!!
Thank you! We will make sure Rosie sees this - she will love hearing it! We are always here if you need anything.
Jan. 15, 2026
Such a lovely experience! We've been able to earn more revenue by having this loyalty program, and their team has been so helpful with every single thing. Hana, Sonny, Alicia, and anyone else we've communicated with has responded to us in a super timely manner and always answers all of our questions!
Thank you so much for this wonderful review! We are thrilled Joy is helping you earn more revenue and grow your customer loyalty. We look forward to continuing to support your success!
Jan. 14, 2026
The app is pretty solid, but the customer support makes the whole experience even better. They are responsive and will always find a solution to your answer. Highly recommend!
Thank you for the kind words! We are glad our support team has been there for you. We look forward to continuing to help you get the most out of Joy!
Jan. 14, 2026
I’ve had an exceptional experience thus far with Joy Loyalty. They went above and beyond to help set up my loyalty program with their 24/7 support they make any adjustments and tweaks to your loyalty program instantly. When searching for a loyalty program I was between Smile or Joy and inevitably went with Joy because of their great customer service. Daniel helped with onboarding and figuring out exactly what my loyalty program needs. Rosie has most recently helped me with my troubleshooting needs.
Thanks so much for sharing your experience with Joy Loyalty. We truly appreciate it. We’re really happy to hear that our 24/7 support and quick adjustments have helped you set up your loyalty program smoothly. It means a lot that you chose Joy over other options because of our customer service. We’ll be sure to pass your kind words along to Daniel and Rosie. They’ll be thrilled to know their support made a difference during your onboarding and troubleshooting. Thanks again for trusting Joy Loyalty. If you ever need anything as your program grows, our team is always here to help.
Jan. 14, 2026
Audrey helped me and was kind. Perfect
Thank you! We will make sure Audrey sees this - she will be delighted to hear it. Do not hesitate to reach out anytime - we are always happy to help!
Jan. 14, 2026
Thank you for the 5-star rating! We are thrilled you are enjoying Joy. Do not hesitate to reach out if you ever need anything - our team is always here to help!