Joy Loyalty Program & Rewards
Maximize loyalty with rewards, points, VIP tier, membership
Rating
4.9
feedback
1,643
chart
#95
All reviews
Review RSS Feed
Jan. 12, 2026
Hana was fantastic at sorting a small issue super quickly. Very impressed at the speed of support!
Thank you for this great feedback! We are so glad Hana could sort that out quickly for you. Fast support is something we take real pride in - let us know if there is ever anything else we can help with!
Jan. 12, 2026
The app is exactly what I have been looking for. I love the small, yet impactful features, such as the points wallet feature that allows customers to see how many points they can receive per purchase. Also the customer service team is amazing.
Thank you for this lovely review! We are so glad features like the points wallet are making a difference for your business. There is plenty more to explore - do not hesitate to reach out if you ever need any guidance!
Jan. 12, 2026
Hana was very patient as we went thru with different test case scenarios of the apps behaviour. She was providing me all answers to various combinations and possiblites which I hadnt thought about especially notifcations. I was given an elaborate step by step test cases for multiple scenarios. I would say, he patience is her key to providing this awesome support. Great work both Hana and Avada
Thank you for this wonderful review! We are so glad Hana could walk you through everything patiently. We are always here to make sure you feel fully confident with the app - do not hesitate to reach out anytime!
Jan. 11, 2026
Finally an app that lets me build a referral program without limitations, even on the free plan. I even received personal and incredibly dedicated support to get everything set up. A huge thank you to Rosie!
Thank you so much for this great review! We are thrilled that Joy free plan gives you the tools to build a referral program without limits. We are always here to support you every step of the way!
Jan. 9, 2026
Hana has assisted me on everything I have questions on regardless if it was free plan or pro plan. Very responsive, very helpful, very worthy to invest for e-commerce :D
Thank you for this wonderful feedback! We are so glad Hana has been there for you on every question regardless of your plan - everyone deserves great support. Do not hesitate to reach out anytime!
Jan. 9, 2026
The app has many good features and can fit most eshop. CS (especially Hana) is really helpful on all our question and bugs fixing. I can get all support from them. Thank you so much.
Thank you so much! We are glad Hana has been helpful with all your questions and issues. We look forward to continuing to support you and your shop!
Jan. 8, 2026
Thank you for the 5-star rating! We are thrilled you are enjoying Joy. Do not hesitate to reach out if you ever need anything - our team is always here to help!
Jan. 6, 2026
Hana was extremely helpful with helping my business migrate over loyalty points from a different loyalty program :)
Thank you so much for your kind words! We'll make sure Hana sees this — she'll be thrilled! We're always here whenever you need us!
Jan. 6, 2026
Hana was so helpful with guiding me through an issue!
Thank you so much for your kind words! We'll make sure Hana sees this — she'll be thrilled! We're always here whenever you need us!
Jan. 6, 2026
I've started using Joy, and the customer service reps are fantastic. Hana has been really helpful in answering my questions and making customisations that suit my store. Looking forward to using the app long term.
Thank you so much for your kind words! We'll make sure Hana sees this — she'll be thrilled! We're always here whenever you need us!
Jan. 6, 2026
Audrey from Joy support saved the day! Issues resolved: - Fixed loyalty points glitch - Helped with rewards program setup - Answered all my questions patiently Joy app itself is amazing too - loyalty program boosted sales!
Thank you so much for your kind words! We'll pass your kind words to Audrey — she'll be so happy to hear this! We're always here whenever you need us!
Jan. 5, 2026
A great loyalty app. Easy enough to use, with a lot of features and ways to customize to your brand's image. Thanks to Audrey for her help to setup the program before the launch! Hopefully this reward program will be a success!
Thank you so much for your kind words! We'll pass your kind words to Audrey — she'll be so happy to hear this! We're always here whenever you need us!
Jan. 5, 2026
Great App and greatest Hana help
Thank you for the 5-star rating! We're thrilled you're enjoying Joy. Don't hesitate to reach out if you ever need anything — our team is always here to help!
Jan. 3, 2026
lighting fast support. Shout out to hana. I wish they enable other advance features on the basic plan.
Jan. 1, 2026
Thank you to Audrey for her patient and friendly support. The setup process was clearly explained, and the overall service experience was excellent.
Dec. 29, 2025
Great app! Joy delivers powerful features and has been a smooth experience overall. Huge thanks to Hana for amazing support and helping me get everything set up perfectly.
Dec. 25, 2025