Joy Loyalty Program & Rewards
Customer loyalty rewards, loyal points, VIP tier, referrals
Rating
4.9
feedback
1,678
chart
#113
All reviews
Review RSS Feed
March 26, 2026
The customer support agent Audrey and the Product Specialist Nolan is extremely responsive and helpful, which makes the overall experience very smooth. The backend is also highly flexible, allowing us to customize various settings based on our needs. So far, the user experience has been great, and we’re quite satisfied with the performance. Would definitely recommend!
March 24, 2026
Hana was such a pleasure to work with. She helped us set up a really simple and seamless way for customers to redeem their points, and also took the time to troubleshoot a few specific settings on our site. Joy is a great app, really intuitive and flexible, and it has been a lovely addition to our store. Hana was super friendly, easy to chat to, and clearly knew all the technical details inside out. She explained everything in a way that made sense and got things sorted quickly. Really appreciate all her help, highly recommend!
Thank you so much for the kind words! We'll be sure to pass them along to Hana; she'll be so happy to hear this. It's great to know the points redemption setup is working smoothly for your store, and that Hana could help you get those settings just right. That's exactly the experience we aim for! We're here anytime you need us. Enjoy Joy! 😊
March 23, 2026
Thank you so much for Hana
Using app
About 2 hours
Total reviews
2
Average rating
3.0
March 20, 2026
I had a really great experience using the Joy: Loyalty Program app. The features are very useful and easy to set up, making it simple to manage loyalty programs for clients. The customization options are flexible and work perfectly with different store needs. A special thanks to Hana for the amazing support — very quick, helpful, and always kind in guiding through every step. The support team truly makes the whole experience smooth and stress-free. Highly recommend this app to anyone looking to build a strong loyalty program. It’s reliable, user-friendly, and backed by excellent support!
March 17, 2026
I had an amazing experience with the Joy Loyalty app, but what really made the difference was the support especially Hana. From helping me understand the referral flow, to guiding me through testing in sandbox mode, fixing issues with discount codes, checking integrations with Mailchimp, and even assisting with custom CSS to clean up the widget she went way above and beyond. What I really appreciated is that she didn’t just give generic answers. She actually understood what I was trying to build (referral-only setup, French market, clean UX) and helped me execute it properly step by step. Fast responses, very patient, super clear explanations, and genuinely proactive support. Hana, you are amazing thank you again for all the help
March 16, 2026
I had a few inconveniences that I didn’t know how to solve and jade, Alicia and Cody where great helping me set up the app so I can have it running smoothly. Their response time is very fast and I would recommend everybody to use their programs. Plus Chatty is a good one too they have.
March 15, 2026
Fantastic support from the Joy Loyalty & Subscription team! Hana helped me configure and set up the app on my store - even on a Sunday. She was extremely polite, made every change only after confirming with me, and ensured everything worked perfectly. She also suggested a few helpful apps for my store, which I really appreciated. Hana, you are truly a gem and a real asset to your team. Thank you for going above and beyond to exceed customer expectations!
March 14, 2026
I have been using Joy for few months now. Its been a great experience with Joy. I have interacted with Hana for support recently and she has quickly provided the required solution. overall happy with the experience
March 14, 2026
un service au top merci beaucoup pour ton aide HANA , je suis ravie d'avoir échangé avec toi
March 13, 2026
Many thanks to Hana for her support and help. I've been using this plugin for a week now, and I think it has a wealth of features. The staff can also help you solve problems quickly. I highly recommend using this software. Thanks again, Hana!
March 11, 2026
Parfait ! J'ai echangé avec Hanna . Tres rapide ! Et tres efficace ! je recommande . merci Hanna
March 10, 2026
Customer service is exerllent! I am just starting out to try a reward programme , not really know how to set up properly, the customer service team "Hana" who is patiently guide me through and even help me to set up, thank you so much. my very first reward app is alive now, hope it will help my store better, let us see.
March 9, 2026
I was having trouble setting up a flow using a third-party app they don't natively support. Despite that, their support team went completely out of their way to help me, showing me exactly how to get my request up and running. Truly excellent customer service!
March 9, 2026
The team at Joy are always super quick to resolve any issues. Hana helped resolve an issue we had with one of our multiplier programs within a few minutes.