All reviews

Rating Breakdown

  • 5
    95% (1,598 ratings)
  • 4
    3% (55 ratings)
  • 3
    0% (8 ratings)
  • 2
    0% (4 ratings)
  • 1
    1% (18 ratings)

Reviews with Text

  • 97% (1,638)
Review RSS Feed Review RSS Feed

5 / 5 Share

July 11, 2023

Great support and Esther was very responsive! For anyone looking for a loyalty program app, you need to absolutely try this!

Store

PawmisedLand

Using app

3 months

5 / 5 Share

July 10, 2023

This review is not for the app since i have literally just downloaded it, but customer service was spot on and incredibly helpful!!!

Store

GrumpsBOWtique

Using app

21 minutes

5 / 5 Share

July 9, 2023

Customer support was very helpful in getting me set up! Seems to have all the social features I need. Excited about using this app to offer my customers incentives.

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

July 9, 2023

Prakash was so helpful! I had a few questions when getting this set up and he was quick and happy to respond! Thanks so much for all of your help! :)

Store

Hinoki

Using app

About 4 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

July 8, 2023

Hana was amazingly helpful!! I had a ton of questions and she was very knowledgeable and patient in helping me. Thanks so much Hana!

Using app

About 3 hours

Total reviews

7

Average rating

5.0

5 / 5 Share

July 6, 2023

Great customer support with my issues when it came to the app. Prakash helped me solve them with ease. It's also a useful app that can help me improve customer retention.

Using app

About 4 hours

Total reviews

6

Average rating

5.0

5 / 5 Share

July 6, 2023

Needed some help with embedding the app to my theme. Esther was quick and efficient. It was a quick response.

Using app

25 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

July 4, 2023

First time using and installing and Juliana was very very helpful and so friendly. Definitely made the experience very easy and pleasant. We got it all set up for both online and POS and so far it is exactly what we needed. Two thumbs up for customer support right from the start!

Using app

About 2 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

July 4, 2023

The customer service, especially from Lydia, is exceptional. She was very friendly and helpful. It's a really good app!

Using app

19 days

Total reviews

9

Average rating

4.9

5 / 5 Share

July 3, 2023

This app is best app for Loyalty program. Fast Support, quick resolution and easy to navigate. Thanks

Using app

About 2 hours

Total reviews

3

Average rating

5.0

5 / 5 Share

July 1, 2023

I chatted with Juliana today and she was super helpful! We are just getting started with Joy after using another program for many years! I cannot express how easy it was to get my questions and concerns addressed quickly. Really a good start to what I hope will be a great addition to our customer's experience.

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

July 1, 2023

hana was great help with assisting me on finding the pos setting for this loyalty program thank you so much

Using app

28 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

July 1, 2023

So far I'm really happy with this app and Esther has been an amazing help with getting me up and running

Using app

About 1 hour

Total reviews

3

Average rating

3.7

5 / 5 Share

June 30, 2023

Excellent APP with pre and post installation assistance. Liz was really quick to figure out the problem and help me fix it. Advise

Using app

4 months

Total reviews

4

Average rating

4.0

5 / 5 Share

June 28, 2023

We tried multiple different reward apps that had one issue after another before finally trying out Joy. We should have gone there first! This is a great app that integrates with our site AND the POS which was imperative to our business. Customer service is quick to respond and very helpful. We're saving money after switching from our original app and this app works better for us. Win win!

Using app

12 days

Total reviews

9

Average rating

5.0

5 / 5 Share

June 27, 2023

So far, this app has been a seamless and simple experience! Especially compared to the other apps we have been trying (for months!). Works well with our POS app and the information auto-populated. And, a simple CSV upload for customer data. We are very happy to have found the Joy: Rewards app!

Using app

About 3 hours

Total reviews

4

Average rating

5.0

5 / 5 Share

June 25, 2023

Had some troubles reactivating my widget manually. Juliana got me back up and running very quickly, which is really appreciated.

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 22, 2023

Great customer service, Hana was very helpful and was able to help me very quickly 10/10 highly recommend.

Using app

1 day

Total reviews

6

Average rating

5.0

5 / 5 Share

June 21, 2023

Great help from Hana in support. Had a few tricky requests and she handled them like a pro! :) App is working great.

Using app

4 months

Total reviews

16

Average rating

4.4

5 / 5 Share

June 20, 2023

It was a delightful experience working alongside Hana, who provided outstanding assistance for my website. Hana's level of professionalism and expertise was truly exceptional. They quickly comprehended my needs, efficiently resolved complex technical issues, and shared valuable suggestions to enhance the functionality of my website. With their friendly demeanor and unwavering commitment to customer satisfaction, the entire process was enjoyable. I highly recommend Hana for anyone seeking top-notch website support. I extend my heartfelt gratitude to Hana for their exceptional skills as a website wizard!

Using app

About 1 hour

Total reviews

6

Average rating

5.0