All reviews

Rating Breakdown

  • 5
    95% (1,443 ratings)
  • 4
    3% (49 ratings)
  • 3
    0% (7 ratings)
  • 2
    0% (4 ratings)
  • 1
    1% (21 ratings)

Reviews with Text

  • 98% (1,491)
Review RSS Feed Review RSS Feed

5 / 5 Share

July 21, 2025

Hana was a great help to me; without her, I wouldn't have been able to get the app working. Helpful and professional!

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

July 20, 2025

I love this app! Even with just the free version, it's packed with features that are super easy to use and customize. Huge shoutout to Jasmine from their support team—she helped me quickly place the rewards widget on the right side of my site, exactly how I wanted it. The support is amazing, and the app works perfectly with my store. I’m definitely considering upgrading to the paid version as I grow. Highly recommended!

Using app

27 minutes

Total reviews

3

Average rating

5.0

Developer Reply

Hi Skin Revealing, Thank you so much for this amazing review! We're absolutely delighted that you love Joy and that even our free version is packed with features that are super easy to use and customize for your loyalty program. Jasmine will be thrilled to hear your huge shoutout for helping you quickly place the rewards widget exactly where you wanted it on your site. It's fantastic that Joy works perfectly with your store, and we're excited about the possibility of supporting your growth with our paid features as your business expands! Warm regards, The Joy Loyalty Team

5 / 5 Share

July 19, 2025

They are extremely helpful. We have been using this program with Shopify for several years and think it caters to all our retail needs.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Hi Just Brew It Belleville, Thank you so much for this wonderful review! We're delighted that our team has been extremely helpful and that Joy has been catering to all your retail needs over these several years with Shopify. Your long-term trust and satisfaction with our loyalty program platform truly means everything to us - it's the best testament to how well Joy serves businesses like yours! Warm regards, The Joy Loyalty Team

5 / 5 Share

July 19, 2025

Using app

About 2 years

Total reviews

6

Average rating

4.8

5 / 5 Share

July 18, 2025

Using app

Almost 2 years

Total reviews

5

Average rating

5.0

5 / 5 Share

July 18, 2025

Brilliant app so easy to install and start using even for less experienced tech people, works great with my Shopify store and even better customer service, very fast and great at helping you sort any problem out. Highly recommend!

Using app

About 1 month

Total reviews

4

Average rating

5.0

Developer Reply

Hi MAIA MARIA, Thank you so much for this brilliant review! We're delighted that Joy was so easy to install and start using, even for less tech-experienced users, and that it works great with your Shopify store. Our customer service team will be thrilled to hear your praise for their fast response times and effectiveness in helping sort out any problems. Your high recommendation truly means everything to us! Warm regards, The Joy Loyalty Team

5 / 5 Share

July 16, 2025

Muy buen servicio de soporte.

Store

Foley's

Using app

29 days

Total reviews

4

Average rating

4.0

5 / 5 Share

July 15, 2025

Hana was so helpful and helped me fixed my problem right away!

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Hi Crooked Crown BC, Thank you so much for this wonderful review! Hana will be absolutely thrilled to hear that she was so helpful and able to fix your problem right away. Having your trust and satisfaction with Joy's loyalty program over almost two years truly means everything to us! Warm regards, The Joy Loyalty Team

5 / 5 Share

July 15, 2025

I had an outstanding experience with the support team at Joy. They were incredibly kind, attentive, and impressively fast in their responses. They helped me set up the loyalty program in just a few steps and within only a few hours. Everyone I interacted with was polite, knowledgeable, and truly helpful — but what stood out the most was the speed and efficiency in solving even the smallest issues. That kind of support is priceless. A special thank you to Sonny for the exceptional assistance!

Using app

3 days

Total reviews

2

Average rating

5.0

Developer Reply

Hi Aurea Luxury Lab, Thank you so much for this outstanding review! We're absolutely delighted that our support team provided such an exceptional experience with their kindness, attentiveness, and impressively fast responses. It's fantastic that they were able to help you set up your loyalty program in just a few steps and within hours - that efficiency in solving even the smallest issues is exactly what we strive for. Sonny will be thrilled to receive your special thanks for his exceptional assistance, and our entire team will be encouraged by your recognition of their politeness, knowledge, and helpfulness! Warm regards, The Joy Loyalty Team

5 / 5 Share

July 15, 2025

Service client très réactif et rapide, je recommande !

Using app

2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

July 15, 2025

This app is the best app ever for loyalty program for your shopify store. Customer service is outstanding; Hana was so supportive and helpful that helped me to solve most of the problem

Using app

20 days

Total reviews

6

Average rating

5.0

Developer Reply

Hi FoldifyCase, Thank you so much for this incredible review! We're absolutely delighted that you consider Joy the best loyalty program app for Shopify stores. Hana will be thrilled to hear your praise for being so supportive and helpful in solving most of your problems - that outstanding customer service is exactly what we strive to provide every merchant! Warm regards, The Joy Loyalty Team

5 / 5 Share

July 14, 2025

Amazing app and amazing support

Using app

10 months

Total reviews

6

Average rating

3.7

5 / 5 Share

July 14, 2025

Great loyalty program -- simple and affordable with awesome customer service

Using app

About 2 years

Total reviews

9

Average rating

5.0

Developer Reply

Hi Bluecorn Candles, Thank you so much for this wonderful review! We're delighted that you find Joy to be a great loyalty program that's both simple and affordable, and our customer service team will be thrilled to hear your praise for being awesome. Having your trust and satisfaction with our platform over two years truly means everything to us! Warm regards, The Joy Loyalty Team

5 / 5 Share

July 13, 2025

i want to the process than expected, I got help from Hana and she made it all better

Using app

About 3 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

July 14, 2025

This app is wonderful. It is a critical component of our efforts to increase customer satisfaction and repeat purchases. It brings us a lot of value. We are especially impressed with the support from the Avada customer service and technical team.

Using app

About 1 year

Total reviews

6

Average rating

4.3

Developer Reply

Hi BeautyWellness.ca Team, Thank you so much for your kind words and wonderful feedback! We're thrilled to hear that Joy Loyalty has become a key part of your strategy to increase customer satisfaction and repeat purchases. It means a lot to know that you're seeing real value from the app. We're also glad that our support team could assist you effectively. We're always here to help you make the most of your loyalty program. Wishing you continued success, and we’re excited to keep supporting your growth! Best regards, The Joy Loyalty Team

5 / 5 Share

July 11, 2025

My problem was resolved quickly by Hana. Thanks.

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

July 10, 2025

Hana walked us through the coupon code issue we were having and was able to explain and make the setting changes in system in no time at all.

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi Lowen's Natural Skincare, Thank you so much for this great review! Hana will be delighted to hear that she was able to walk you through your coupon code issue and make the necessary system setting changes so quickly. Her ability to explain and resolve loyalty program technical issues efficiently is exactly what we aim for with every merchant interaction! Warm regards, The Joy Loyalty Team

5 / 5 Share

July 10, 2025

Un app con tantissime funzionalità e soprattutto un team che ti supporta sempre in ogni difficoltà. Sonny per me è il n.1

Using app

7 months

Total reviews

3

Average rating

5.0

Developer Reply

Hi GELLY Press On Nail, Thank you so much for this wonderful review! Hana will be absolutely thrilled to hear your praise for being very helpful and resolving your problem so efficiently. Providing that kind of effective customer service for your loyalty program is exactly what we strive for! Warm regards, The Joy Loyalty Team

5 / 5 Share

July 9, 2025

Amazing customer support! Was super quick to go into our system and help set things up properly no wait time and help was immediately done through their chat which is nice to finally have real responses from a company and not just an AI chatbot Highly recommend this app

Store

NUUD

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

July 9, 2025

Sonny m'a donner un super service ! Merci

Using app

6 months

Total reviews

2

Average rating

5.0