PreOrder App+Partial Payment K
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Great support, fast and acurate!!!
Thank you for sharing your experience! We're delighted to hear the app is making a positive impact and supporting your store’s success. Best regards, Kaktus Team.
Great customer service
We’re so happy to hear that you’re satisfied with the support you received! Our team works hard to provide fast and reliable help, and it’s great to know it made a difference for you. Best regards, Kaktus Team.
Such fast response to help great customer service
Thanks! We’re committed to providing a smooth and reliable experience. Best regards, Kaktus Team.
Thanks a lot! Best regards, Kaktus Team.
Preorder works great!
We're happy to hear this — thank you! Best regards, Kaktus Team.
Thanks for your feedback! Best regards, Kaktus Team.
Thanks for your review! Best regards, Kaktus Team.
Cette app est facile à configurer, j'ai suivi pas à pas les explications, j'ai vérifié si tout marchait correctement, et voilà! C'est une excellente app. pour permettre aux clients de précommander un article en rupture de stock en préréglant un acompte. Merci à Kaktus pour pour la rendre gratuite et aussi performante!
Merci pour vos gentils mots ! Nous sommes ravis que l’application vous plaise autant qu’à nous. Votre soutien nous encourage à continuer d’améliorer nos produits pour tous les commerçants. Cordialement, L’équipe Kaktus
It worked perfectly for me!
Your feedback truly means a lot. We're happy you're enjoying the app and its features! Best regards, Kaktus Team.
PERFECTA APLICACION FUNCIONAL Y FACIL
¡Gracias por sus amables comentarios! Nos alegra que la aplicación se adapte a las necesidades de su tienda. Atentamente, Equipo Kaktus.
Quick and easy to set-up.
Thank you — we’re glad our app is a good fit for your business needs. Best regards, Kaktus Team.
So far so good the support is great and I am able to contact and get a reply quite quickly
Thank you for your kind feedback! We're glad the app fits well with your store’s needs. Best regards, Kaktus Team.
great!
We’re glad you're enjoying the app — thank you! Best regards, Kaktus Team.
Was trying out new pre-order apps and we ended up going live with this one - it was easy set up and had a fast loading time on our store. Just when I went to announce on our social media, we did a double check and suddenly the widget was gone from the product page and the app was experiencing a server error - could not even open the app. Decided to give it some time and tried it again. Server came back maybe 20 minutes later and we went live. About two hours later we were notified by a customer trying to check out that the widget was gone and there was not an option to preorder and we saw that the server was done again. Bad first impression and definitely upsetting. We had to uninstall the same night and find an alternative so we wouldn't lose sales :/
Thank you so much for sharing your detailed experience. We’re truly sorry for the disruption you faced - especially right as you were launching a campaign. We understand how critical it is for everything to work reliably when customers are ready to buy, and we sincerely regret that server issues led to a poor first impression. While we’ve since stabilized our servers to prevent this from happening again, we completely understand why you needed to move quickly to protect your sales. In any case, thank you for your candid feedback - it’s invaluable in helping us improve. Best regards, KaktusApp team
Great help via chat
We appreciate your kind words — glad our team could assist! Best regards, Kaktus Team.
Super fast customer support! The workflow for creating a preorder is intuitive and easy to use.
Thank you! It’s great to hear that our app is making things easier for your store. Best regards, Kaktus Team.
Charges you for all orders through your store, even if they didn't use the platform. 65 pre-orders cost us hundreds of dollars in usage fees. Also, terrible support - passes blame back to Shopify when the pre-orders don't complete the second payment. Awful app, awful people.
We’re truly sorry to hear about your experience. It’s never our intention to cause frustration or unexpected costs. For transparency, the app fees are based on total orders processed by your store (as outlined in our pricing), not just orders that complete a second payment. We understand this model may not suit every business, and we appreciate you sharing how it impacted you. Regarding the second payment issue, pre-order payment flows rely on Shopify’s checkout and billing systems, which sometimes limits what we can directly control. That said, we absolutely take responsibility for supporting our merchants and regret if you felt we didn’t help enough. Thank you for your candid feedback; it helps us improve our app and support. Best regards, KaktusApp team
The support team has resolved my issue.
Thank you! Our support team is always happy to help. Best regards, Kaktus Team.
great support!
Thank you! We’re happy our support team was able to help you. Best regards, Kaktus Team.
Super easy to set up and their support team was AMAZING
Thank you! We’re delighted our support team met your expectations. Best regards, Kaktus Team.
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