Kite Discount, Free Gift, BOGO
Kite: Shopify App for Automatic Discounts & Free Gifts
Rating
4.9
feedback
588
chart
#227
All reviews
Review RSS Feed
Nov. 26, 2025
Needed some customization after implementation. But the team fixed it and after claiming the urgency, also during the weekend
Nov. 26, 2025
Excelente soporte técnico. Sería ideal que tradujeran al español la aplicación.
Nov. 26, 2025
Nov. 25, 2025
I really wanted Kite Discounts to work for my store, but after extensive testing and multiple support interactions, I had to uninstall it due to major issues that were never properly addressed. I reported two critical bugs: 1. Progress-bar discounts awarding infinite free products on ALL products being added to cart (confirmed by a member of their team during a live Google Meet). 2. Incorrect pricing displayed in foreign currencies The widget was using the wrong price for my USD, GBP, EUR, and AUD markets. I have fixed pricing in USD and the app kept showing an incorrect strikeout price. This was not caused by Shopify’s automatic conversion — it was simply pulling the wrong number. Despite sharing a detailed video, screenshots, and a live demo, support repeatedly misunderstood or dismissed the issues instead of reviewing them properly. I spent a lot of time explaining that I wasn’t asking for custom features — just trying to report two fundamental bugs that could cause serious problems for any merchant running an international store. The idea behind the app is good, but it feels like it tries to “do everything” without the reliable QA needed for something as sensitive as discount logic. My experience left me frustrated and out of patience, especially with BFCM approaching. I’m relieved I caught these issues in testing rather than live on my shop, but unfortunately I can’t recommend the app until these bugs and the support process are addressed.
Nov. 25, 2025
This app has all the functionalities you need and the customer service is very good!
Nov. 25, 2025
Exactly what I needed! the app is super easy to use and does exactly what I was looking for. The setup was smooth, everything works perfectly, and the support team responds incredibly fast. Highly recommend!
Nov. 25, 2025
Great app! Support are fast and responsive to get a quick tweak needed to get this looking perfect online. Highly recommend!
Nov. 25, 2025
Janet Nelson from support was AMAZING. She offered to get on a 15 minute live call to help me set up the app to my unique offer. I tried 10 other cart apps and the support here was the bet experience so far. The app can be customized to many unique offers and scenarios. If you are thinking about if this cart app will work for your store, you will probably find it will work great. Thanks!
Nov. 21, 2025
There is very good functionality with this app and generally it is easy to use. Whenever I have required support to update something then the support has been available and resolved my queries quickly.
Nov. 20, 2025
Amazing service! Quick response, clear communication, and everything resolved straight away. Couldn’t ask for better support.
Nov. 19, 2025
Shri was super patient and helpful!!! Thank you Shri, it is rare to get this level of service from shopify apps :D
Using app
Almost 2 years
Total reviews
12
Average rating
2.2
Nov. 19, 2025
I just started using Kite, and it’s been wonderful for add-ons and freebies in our promo campaigns. Hope to continue it for longer. Whenever I’ve had an issue, their customer support, especially Janet has been quick and helpful in resolving it.