Klarna On‑Site Messaging
Convert more sales with flexible payment option messaging.
Rating
2.6
feedback
207
chart
#142
All reviews
Rating Breakdown
Review RSS Feed
March 10, 2024
Useful application, easy to use. Would like to see further improvements; especially for accessing a list of On-Site Messaging badges with html availability so we can add them to pages using code instead.
Thank you for your review! We are glad to hear you found the app to be useful. Thank you also for suggesting improvements, we will look into this.
Dec. 4, 2023
Doesn't work anymore,everytime open it just say"An error has occurred". No app block and be added in editor and even use the code snippets" " ,just flash the blurry klarna icon then gone? Update: A few weeks ago, they contacted us to manually install the code properly using the collaboration account. One star was taken away because of the late reply.
Hi Uditerboard, We're sorry that you've been experiencing problems with the Klarna app blocks. The availability of these app blocks can be affected by the theme used by your store, as not all themes follow the default Shopify architecture. Our Merchant Support team will be reaching out to assist you with getting this set up for your store.
Aug. 10, 2023
No support from shopify ore klarna.. otherwise a good and useful app hhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh
July 5, 2023
The app is good but with paypal it cause a conflict and paypal button is not showing in the cart. I know it cause a problem because i contacted shopify support and they said that klarna is causing this issue, can anyone help?
Hi Eclissi Gioielli, We have sent you an email from [email protected] in order to check this out with you.
March 29, 2023
Great app. Although it has 1 (local) minor issue: the currency symbol is shown after the slided price, which isn't the default location for our currency (€). Is it possible to manually change this position? For example: Current on-site message: Betaal in 3 delen van 43,00 € Prefered on-site message: Betaal in 3 delen van € 43,00
Hello Blommo, Thanks for leaving a review on our on-site messaging app we really appreciate it. Regarding you question if it is possible to manually change the messaging, that is not possible since we have chosen to align this on all of our European markets. In most European countries the normal notation is to put the EUR sign after the price, I know that in the Netherlands this is done differently. Therefore I will put in a request to see if this can be adjusted per market.
April 3, 2023
Desperately trying to get this app to work. Been messaging support back and forth over email and going backwards with no clarity :( UPDATE: MARCH 2023 Dana from Klarna was in touch shortly after posting this review and has been amazing in going through and sorting out all issues with the app on store. I think there is unfortunately is a big difference between day to day level of support and higher level support. Klarna app now all operating smoothly as promised out of the box. Thank you Dana.
Hi Farer, Thank you for taking the time to rate our app, this feedback helps us improve our products and services. We are sorry to hear there have been some challenges with your support case. We will be following up with you by the end of the day tomorrow, February 3rd, to ensure we get this resolved to your satisfaction.
Jan. 21, 2023
Its working pretty good. Only one big problem that i found is Ad blocker and tracking blocker. If my customer use Ad blocker then this app doesn't show at all on the website. That's why this apps is pretty much useless because now days all modern browser use Ad blocker. Can you please KLARNA fix that??
Hi Alfa-Jewelry, We hear you about the Ad blocker issue. Update (from 2023-Jan-26): discussion this with the Klarna On-site messaging team, not all Ad blockers block Klarna's On-site messaging. Could you please share the Ad blocker that is blocking Klarna's On-site messaging, and Klarna can request that not be blocked? If you open a support case via [email protected] (and reference this review) that would be the best way to hopefully see if we can improve this? Thank you!
Nov. 24, 2022
Unfortunately my experience in installing this app mirrors that of other reviewers. I had installed it but there was a glitch. Luckily the team responded very quickly and helped me sort it out immediately. It looks great!
Hi Ralph's Orchard, We're sorry to hear that your experience with our On Site messaging app has not been Smoooth. Our Merchant Support team will be in contact this morning to help get this live on your store. *Edit* Thank you for your update to this review. We're very glad to hear that your'e happy with the support from our team.
July 16, 2022
Hello, I received this message about my Klarna integration. See below: "The following versions of these third-party payments integrations are not compatible with Shopify’s latest checkout. They will no longer be available after July 31, 2022: Buy now, pay later with Klarna." How can I can the update to the latest integration?
Hi FROGSHOP, Hopefully quick and easy for you to migrate to our new payments integration. More info for the migration steps at: https://docs.klarna.com/platform-solutions/shopify/payments/klarna-payments/migrating-from-current-to-new-payments-integration/ We've been sending emails about this deadline also, but our apologies if those haven't reached you.
March 6, 2022
Slightly hard to integrate the app into the shop by myself and instructions unclear but support was very quick to respond and get the issue solved. Great responsive customer service.
Thank you for the feedback. We'll review the instructions to try to improve them. We're glad the support team was helpful!
Jan. 21, 2022
This service will assist us in developing our business further and increase funnel as it provides multiple options of payment. In spite for customer service delayed reply; immediate support provided.
Thank you McRichard Designer Brands for this review. Our reviews confirm that on-site messaging help customers know what payment options are available in a store, which increases conversion for stores. If support is ever needed with this app, our team is available to help via [email protected]
Nov. 24, 2021
Ho usato ques'app per l'avviso agli utenti della possibilità del pagamento in rate, all'inizio ho avuto qualche difficoltà nel configurarla ma grazie al supporto rapido e gentile, son riuscito a configurarla nel migliore dei modi.
Ciao Giocagio, Grazie mille per il feedback! Stiamo continuando a migliorare la nostra app per renderne in futuro ancora più facile la configurazione. Nel frattempo, se dovessi avere bisogno di ulteriore supporto, siamo a completa disposizione! Hi Giocagio, Thank you for your feedback! We are continuing to try to improve the app and we'll try to make it even easier to use in the future! In the meantime, if you ever need further assistance we are glad to help!
Aug. 30, 2021
Great way to surface to customers that they can break up their payments—especially impactful for our store since our products are on the premium and pricey side. The UI was a little clunky to use, but I figured it out after some tinkering. There are good customization options built-in.
Thank you for your review Sabersmyth. We are continuing to try to improve the app, particularly based on recent updates by Shopify for Online Store 2.0 (https://www.shopify.com/partners/blog/shopify-online-store). We'll try to make the app less clunky in the future!
May 7, 2021
Straightforward to use and helpful support team. Could do with a smaller square shaped placement for the homepage, as the ones currently available are too big.
Thank you for this review and feedback Tovi Sorga. Klarna's On-site messaging team has an enhancement on their roadmap (not for this month, but sometime this year) to provide homepage placements using autoxauto size, so that merchants will be able to place those placements in any containers and the size will adjust.
March 15, 2021
Being Sound Engineer without any IT knowledge, I had some head scratching with the initial setup, but the most helpful support helped me out fast. Warmly recommended.
Thank you for taking your time to share feedback, Samsara Records Web Shop! We appreciate the recommendation!
Feb. 23, 2021
Onsite didn't work in the beginning but customer service was really fast and fixed it. Thank you! 5 star for customer service, but need to take one of from struggle in the beginning.
Thank you for the review Treeline Outdoors. Sometimes it can be difficult for the app to find an element on the page that works well, but glad our support team was able to help!
Dec. 4, 2020
Update: After posting our original review, we were contacted by customer support and received good customer service, resolving our current issues. We cannot recommend this app nor the customer service—both seem to be non-existent. We cannot get this app to show anything but a blank workspace, and despite scouring the support documentation AND contacting customer support (directly AND through Shopify) we've heard no response. Installation seemed easy enough (our site is not custom and all of our other apps work fine). We will have to search for a different BNPL service since we cannot get any assistance :(
Good Banana - We apologize for the technical issues and will ensure that merchant support contacts you if you have not already reached out to [email protected]. Thank you for your patience.
Dec. 2, 2020
Placing the widget is always a little awkward but it gets the job done. The messaging that changes with order amount is nice on the cart page
Endorfin - Thank you for the positive feedback. We appreciate your business!
Oct. 28, 2020
I had trouble with the app. However, if you contact the support from customer service they are very well equipped and extremely helpful at trouble shooting the issues such as on-site messaging.
Hi shavronproducts, Thank you for this review and feedback. We have recently enhanced this app with "Auto Picker" functionality to attempt to choose an appropriate location for on-site messaging by default to minimize efforts for merchants, but since Shopify themes don't have a consistent location for code to use to insert messaging on a page, the app code can't work well for every store and theme, especially since there are hundreds of Shopify themes. As you wrote, our merchant support team is available and happy to help whenever merchants need assistance.
Oct. 1, 2020
Very good does exactly as described once installed correctly and support is very helpful so recommended.
Hi Harper Kendall, Thanks for the review & recommendation!