Klarna On‑Site Messaging
Convert more sales with flexible payment option messaging.
Rating
2.6
feedback
207
chart
#142
All reviews
Rating Breakdown
Review RSS Feed
Nov. 6, 2020
Forget calling the regular Klarna Business help phone number we tried for over a year to get our onsite messaging sorted out and unless your a huge company Klarna is not really that interested sadly. Now having said that the guys that help you through this app are nothing short of fantastic, have asked for assistance on multiple sites, and Mimmi who has helped us has been incredible. Work is done almost instantly and in such a professional manner. We simply cannot rate or recommend them highly enough, it's just a pity they do not run the whole of Klarna the same way! If you need assistance just email [email protected] for the most incredible customer support!
Hi London Loves Beauty, Thank you for this review. [email protected] is available and ready to help for anything related for Klarna Payments and Klarna On-site messaging for Shopify as an alternative payment method.
Nov. 3, 2020
Fantastic service and help! I had problem with installation but its been solved very quickly! Many thanks :)
Thank you for the very nice review!
Nov. 2, 2020
The app wouldn't download onto Shopify but I contacted the Helpdesk and Mimmi was super helpful and got it sorted for me right away. Great service!
Hi indiesattic, Thank you for the great review! We appreciate you taking the time to share your feedback about the app and Mimmi. We agree that Mimmi is doing a great job!
Oct. 30, 2020
Needed help with a change on our product page. Raised a support request and it was dealt with pretty much within the hour. Very impressed. Good to know Klarna has our back!
Hi TierraAbode, Thank for this great review. We absolutely have your back!
Oct. 29, 2020
I was not able to install the app so I delete the app after the bad reviews I read! I give it another go, didn’t work neither so I contact help! Mimmi was soooo helpful she did all the set up for me! Quick an easy
Hi Puzzle Design, Thank you this review. We agree that Mimmi and team are doing a great job, and glad she was able to help you.
Oct. 12, 2020
It does what it says. I've had some issues but the support team helped me quickly with everything. Thank you!
@BigButtons Thanks for your kind words and awesome review rating. We appreciate it! Nicholas @ Klarna
Sept. 25, 2020
I had an issue with the Klarna messaging positioning on my product page when I updated my theme. Very helpful and quick response. Sorted. Highly recommended.
@AlfieReid - Thank you for the positive review. We very much appreciate it. Nicholas @ Klarna
Sept. 22, 2020
Mimmi in Merchant Support was very helpful and sorted a technical issue relating to the app install for us very promptly and efficiently.
Hi Raffaelina, Thank you for leaving this great review. We're glad you are pleased with Mimmi's support. She's a gem!
Sept. 17, 2020
Took a few hours but with some help from Mimmi in the support team, we got it up and running. Thanks!
Hi UpCircle Beauty, Thanks for your great review. Glad Mimmi got on-site messaging working for you, and glad you are happy with the app. Mimmi is great and we're happy she's on our team!
Sept. 15, 2020
I do not understand the current rating! The Merchant support was awesome, really friendly and helpful.
Thank you mrssmile for the positive review. We're happy that we could help and that the app is working well for your store.
Aug. 31, 2020
The app works really well for me, and it’s important to promote Klarna and so it works to it’s intended purpose - increasing order value and increasing conversions. App support were quick and helpful!
Thank you LamBrow for the great review. We're glad we could help and that the app is working well for your store. We agree that on-site messaging really does work well for both customers & merchants.
Aug. 24, 2020
The app worked fine on a Shopify theme, but didn’t work on a complex theme from Theme Forest. We reached out to support team and they fixed the issue quickly. Totally recommending Klarna to other business owners in our circle. Thank you.
The Decor Brand - Thanks for the great review! We are so happy you were pleased with our support. We will continue to work hard to provide great products and great support to our merchants.
Aug. 17, 2020
The installation of this app was straightforward, I took my time doing it and followed all the on screen directions. I have tested different products on my site by going through the checkout procedure and the Klarna app is working just fine. I don't know why there are so many one star reviews, you just need to take time and carefully follow the procedures to install the app successfully.
Thank you for the great review The Original Tea Company! We hope that merchants can use the app on their own like you did, but if anyone needs support, we're happy to help as well.
Aug. 17, 2020
This app was a bit difficult to use at first, however when i reached out to customer support they were very helpful in setting up the features that i requested and were generally very helpful with other queries that i had, and now everything is running smoothly :)
Thank you for the kind review TheLifestyleHut! We're glad everything is running smoothly for you. Our team is available to help any merchant who requests support and we'll keep working hard to earn more great reviews and create happy merchants.
Jan. 4, 2020
Can't be more happy with how easy the whole Klarna integration was. Thank you for your amazing product.
Thanks for the great review! So happy that you experience was good and we're always here if you have any questions or issues.
Nov. 30, 2019
We're looking forward to partner with Klarna on the pay later plan! There was a slight issue with installing the on-site messaging on all product pages but after reaching out to their customer service, it was resolved. The response was quick, friendly and helpful. They fixed the issue within the next business day.
Thank you for the great review! We're happy to help you and any merchant who needs support!
Nov. 21, 2019
Perfect!!!! This app makes my customers aware of how affordable my products can be with the help of a finance plan. Leaving nothing to the imagination but planting a seed that will reap, MORE SALES! THANK YOU KLARNA
Very happy to hear you've been enjoying On-Site Messaging! Should you need any support, do reach out to us.
Nov. 9, 2019
Was unsure about installing it given the poor reviews, but it worked a charm for us! Easy to set up, nice options for placement. Easily customisable. Highly recommend!
Thank you for the great review! We want all our app users to feel the same, but if there are any questions or issues, we're here to support.
Sept. 13, 2019
Works great! Little bit of struggle when installing.. A big improvement would be if there would be a recurring payments app for Klarna <3
Thanks very much for the review and nice rating; we appreciate it! We are continually working to improve our Klarna + Shopify integration and recurring is on our radar.
Aug. 31, 2019
It's very frustrating when developers assume everyone is a tech genius and think we don't need the help. So I was Pleasantly surprised to see Klarna support taking action when I got myself in a major muddle. It wasn't long before they had this Impressive application running smoothly. Much appreciated and delighted to be able to offer these easy pay plans to my customers. Thank you Klarna
Hi Bykie, We do want to support you to get the app working for your store! Our apologies for the delay. Regarding the broken images for on-site messaging, please check if you are selecting one of the "Product Detail - Price Detail" placements in the "Select Placement" dropdown within the app. Those are the dynamic placements intended for product and cart pages. Other placements (e.g. LearnMore) are static content, and thus a better fit for Home pages. You can view all of the available placements in the Klarna Merchant Portal (under "On-Site Messaging" -> "Placements"). Regarding getting placements to display, please verify the Ad Positions are active in the app and then make sure the position on the page is appropriate to attach a CSS element that doesn't give an error. I've requested partial access to your store to help make sure you can find a good position. Also, to fix the broken image on the Klarna Payments page that is after the Shopify checkout, please upload your logo in the Klarna Merchant Portal (under the Branding section). (That image is not configured via this app, as this app only applies to the Klarna on-site messaging. )