Klarna On‑Site Messaging

Aug. 17, 2020

This app was a bit difficult to use at first, however when i reached out to customer support they were very helpful in setting up the features that i requested and were generally very helpful with other queries that i had, and now everything is running smoothly :)

Aug. 14, 2020

Triple AAA Fashion Collection Dear Klarna, We Were Rejected By Our Application Because, Of The Following Incompetency Reasons From Klarna: Klarna Have Limited Product Categories Selection To Choose In Wide Varieties Klarna Told Us We Have Too Much Ads Running On Our Site. This Is The Most Dumbest And Stupidest Thing I Have Heard To Be Rejected! Seriously Ya'll Need To Get Ya'll Act Together & Stop Using B.S Reasons That Don't Make Sense! Now Tell Me This Thing Ya'll Didn't Look At The Key Points Of Our Application Like We Have The Standards To Offer As A Business Entity! Before We Applied To Klarna, We Reached Out To Support To Find Out Some Basic Information On How Klarna Works! 3 Times We Sent Emails To Support & Didn't Get No Reply Until Over 3 Weeks Or More After! Ya'll Support Sucks! O Stars Ya'll Get From Us As A Banking Services That Klarna Provides. KINDLY NOTE THAT WE ARE A SMALL BUSINESS ENTITY THANKS FOR NOT TRYING US BUT, FALL US AUTOMATICALLY WITHOUT TRYING US AND IF KLARNA DON'T KNOW US AT PRESENT. DON'T THINK THEY WILL KNOW US WHEN WE ARE WELL ESTABLISHED IN THE FUTURE!

Aug. 6, 2020

This app is basically trash, do not waste your time installing it. Don't bother contacting klarna becuase they don't respond and basically just ignore you. I reached out multiple time and have only gotten one response but no help after a month of having this app. The reviews don't lie. I currently have afterpay in my store as well and they have been very good at responding and helping with any questions I have, I highly recommend you try them first or any other platform before you waste your time with klarna. When a business doesn't provide you customer service, you should really just stay away from it.

Aug. 3, 2020

I really hate leaving bad reviews because people work hard on their product, but after spending almost 3 hours trying to set this up a few weeks ago, and had it “on my store” thinking it was setup and ready to go, I find that there is no Klarna button on my site anywhere so the setup was not successful. I don’t understand I thought I done everything, completed all the steps... The setup is extremely tedious and confusing, I won’t be trying again. I will have to look for another provider with a more simple setup, it really shouldn’t have been this hard. Thanks

Aug. 3, 2020

Going to have to join the queue of concerned users here, this app is terrible, the support team don't even check what they are sending out. By far this has been the worst experience of any Buy Now, Pay Later offering. The 6,000+ merchants must have fluked it

July 31, 2020

I'm afraid Im following suit .. the support for the installation is really really poor - been waiting over 10 days for some sort of support - don't answer the phone because 'were in a meeting' with no call backs. Shouldn't be this hard. About to uninstall and go to a competitor.

July 27, 2020

I am going to loose my mind , this app and integration has been a nightmare! there needs to be more full support KLARNA merchants , as this is an important element to payment gateways they have really missed out on helping shopify store owners integrating smoothly, too much reading and copy pasting is not helpful..

July 27, 2020

Really poor experience to date. Had some issues with the install not displaying properly and on all products. Emailed support and called them numerous times with no reply/resolution which is really disappointing. Can you please get back to us on the issues reported asap and reply to emails.

July 1, 2020

Guys...it’s 2020 why do I feel like I’m trying to build a gaming computer from scratch?? I, like many others have stated will just stick with quadpay and their flawless installation.

June 22, 2020

Was really looking forward to having Klarna available on the site, but the app is buggy and not particularly user friendly. Needs some development, they're missing a trick here.

June 5, 2020

Some of the instructions are kind of iffy and finicky and the customer service takes quite a few days to get back to you. But once you're communicating they do everything perfectly. I'm glad my website had them. :)

June 4, 2020

DON'T MISS THIS APP. WE ARE IN 2020 AND THEY ARE NOT ABLE TO CREATE A SIMPLE SET UP. YOU ARE RIDICULOUS AND INEFFICIENT. INSTALL "QuadPay". easy setup

May 31, 2020

I used this app on other websites, won't attach to my own? Can't get past installation, video guide cuts off and I can't make it past screen #2 of installing. Thanks guys... too many bugs...

May 22, 2020

Just Doesnt Work! I had QuadPay working like a Charm! Somehow Klarna, despite bigger player in this market cant figure out its onsite messaging app! Just DOESNT WORK no matter what you do!

May 21, 2020

This doesn't seem to work. I don't understand how I cant show people how much they can pay. It seems like im not the only one having a problem.

May 21, 2020

Very frustrating app. It certainly doesn't do what it says on the tin. There seems to me to be so many bugs that need sorting out before this app is any good. I initially couldn't get it to work. The placements were not appearing on the pages I had assigned them too. i.e Product Pages, Cart, Home page etc.. Then all of a sudden they appeared. For some reason I had two product page ads active so I deleted one. That made all other Klarna placement ads dissapear from my site and it hasnt't worked since. It's a nice concept but it does not work with Shopify. Not yet anway. Come on Klarna sort this out. After all it is in your interests if you are wanting Shopify customers. Dissapointing. Update: I have emailed and received no response. My store is not a development store. It's a real live store.

May 18, 2020

I can see how its really useful and i like it for the most part. I just can't seem to figure out how to replace my placement tags. So because of that i cant use this app.

May 14, 2020

To concur with other reviews, I found it painful to set up and ultimately nothing happened, so deleted. Amazed that a company of Klarna's resources can't create a simple app that integrates with the world's largest ecommerce provider. Poor.

May 6, 2020

Klarna cancelled over $3000 in orders without notifying us. We went ahead and shipped the orders, and THEN Klarna notified us that there was an error. Their interface is not fully integrated with Shopify, so Shopify doesn't update if they cancel your payment. They didn't notify us by email either. We're out thousands in losses and Krystan from customer support says "it's in the contract" and refused to help us recapture the orders. We can never recommend this faulty app and horrible customer service.

April 17, 2020

Doesn't work -- reached out to the general Klarna help who replied instantly only to refer me to the app help email, and its been 2 days and still no response.