Klarna On‑Site Messaging
Convert more sales with flexible payment option messaging.
Rating
2.6
feedback
207
chart
#142
All reviews
Rating Breakdown
Review RSS Feed
Nov. 15, 2020
I didn't even get a chance to leave a positive review, because since i applied to get Klarna integrated with my site, i am still waiting for my application to process which i applied two months ago,,, i have emailed few times klarna but no reponse...still. Thats the reason for my rating
Greetings Bulb London - Our team attempted to contact you via email on 14-Oct asking for more information. Please double check your spam folder for our message. If the message did not properly deliver, please reach out again at https://www.klarna.com/uk/business/contact-merchant-support/. Thank You, Nicholas
Nov. 6, 2020
So far so good! I've had some difficulties with setting up On-Site Messaging, super friendly support team help me straight away. Everything works and looks great. Thank you.
Thank you for the great review Home Design Nation. We want to help any of our merchants who need support, and we're glad we could help you!
Nov. 6, 2020
Forget calling the regular Klarna Business help phone number we tried for over a year to get our onsite messaging sorted out and unless your a huge company Klarna is not really that interested sadly. Now having said that the guys that help you through this app are nothing short of fantastic, have asked for assistance on multiple sites, and Mimmi who has helped us has been incredible. Work is done almost instantly and in such a professional manner. We simply cannot rate or recommend them highly enough, it's just a pity they do not run the whole of Klarna the same way! If you need assistance just email [email protected] for the most incredible customer support!
Hi London Loves Beauty, Thank you for this review. [email protected] is available and ready to help for anything related for Klarna Payments and Klarna On-site messaging for Shopify as an alternative payment method.
Nov. 3, 2020
Fantastic service and help! I had problem with installation but its been solved very quickly! Many thanks :)
Thank you for the very nice review!
Nov. 2, 2020
The app wouldn't download onto Shopify but I contacted the Helpdesk and Mimmi was super helpful and got it sorted for me right away. Great service!
Hi indiesattic, Thank you for the great review! We appreciate you taking the time to share your feedback about the app and Mimmi. We agree that Mimmi is doing a great job!
Oct. 30, 2020
Needed help with a change on our product page. Raised a support request and it was dealt with pretty much within the hour. Very impressed. Good to know Klarna has our back!
Hi TierraAbode, Thank for this great review. We absolutely have your back!
Oct. 29, 2020
I was not able to install the app so I delete the app after the bad reviews I read! I give it another go, didn’t work neither so I contact help! Mimmi was soooo helpful she did all the set up for me! Quick an easy
Hi Puzzle Design, Thank you this review. We agree that Mimmi and team are doing a great job, and glad she was able to help you.
Oct. 28, 2020
I had trouble with the app. However, if you contact the support from customer service they are very well equipped and extremely helpful at trouble shooting the issues such as on-site messaging.
Hi shavronproducts, Thank you for this review and feedback. We have recently enhanced this app with "Auto Picker" functionality to attempt to choose an appropriate location for on-site messaging by default to minimize efforts for merchants, but since Shopify themes don't have a consistent location for code to use to insert messaging on a page, the app code can't work well for every store and theme, especially since there are hundreds of Shopify themes. As you wrote, our merchant support team is available and happy to help whenever merchants need assistance.
Oct. 12, 2020
It does what it says. I've had some issues but the support team helped me quickly with everything. Thank you!
@BigButtons Thanks for your kind words and awesome review rating. We appreciate it! Nicholas @ Klarna
Oct. 1, 2020
Very good does exactly as described once installed correctly and support is very helpful so recommended.
Hi Harper Kendall, Thanks for the review & recommendation!
Sept. 30, 2020
Absolutely shocking organisation, full of idiots who do have a clue what they are doing. I can't be bothered to go into the details here but £6,000.00 in abandoned checkouts and their inability to do anything about it tells you all you need to know. ALL MERCHANTS PLEASE STAY WELL CLEAR, YOU HAVE BEEN WARNED!
Hi Zero E-Scooters, We're very sorry that you were disappointed in our service. It is not prohibited or unexpected for customers to review their payment options by selecting a payment method in Shopify checkout, like Klarna, but not complete their order at that time, resulting in an abandoned checkout. Obviously we want to help our merchants minimize abandoned checkouts, and offering customers alternative payment methods like Klarna does usually help.
Sept. 25, 2020
I had an issue with the Klarna messaging positioning on my product page when I updated my theme. Very helpful and quick response. Sorted. Highly recommended.
@AlfieReid - Thank you for the positive review. We very much appreciate it. Nicholas @ Klarna
Sept. 22, 2020
Mimmi in Merchant Support was very helpful and sorted a technical issue relating to the app install for us very promptly and efficiently.
Hi Raffaelina, Thank you for leaving this great review. We're glad you are pleased with Mimmi's support. She's a gem!
Sept. 17, 2020
Took a few hours but with some help from Mimmi in the support team, we got it up and running. Thanks!
Hi UpCircle Beauty, Thanks for your great review. Glad Mimmi got on-site messaging working for you, and glad you are happy with the app. Mimmi is great and we're happy she's on our team!
Sept. 15, 2020
I do not understand the current rating! The Merchant support was awesome, really friendly and helpful.
Thank you mrssmile for the positive review. We're happy that we could help and that the app is working well for your store.
Sept. 3, 2020
I really liked this app at first. I had some frustrations with the customization and getting it to show up correctly. When I switched my theme and went to make it active again, it would not work. It took more than a month to get some kind of answer. They basically told me that I needed to go into my theme and code something but no one would walk me through it or do it for me. Since I could not get it to show on my website any longer, I deleted it. Also, if you have an item that costs more than $1000 you cannot use the installment plan...only the financing plan. Wish I knew that going into it.
Easy Out Bed We're very sorry to hear you did not receive necessary and proactive guidance from our side. We'll reach out directly on email to identify how we can better support you. Nicholas @ Klarna
Aug. 31, 2020
The app works really well for me, and it’s important to promote Klarna and so it works to it’s intended purpose - increasing order value and increasing conversions. App support were quick and helpful!
Thank you LamBrow for the great review. We're glad we could help and that the app is working well for your store. We agree that on-site messaging really does work well for both customers & merchants.
Aug. 28, 2020
Awful! Unreliable, took hours not minutes to update live site, so no way to tell how it would look. The manual positioning is inaccurate at best and you can’t see the result of any changes you make for hours. Worse than useless.
Hi K-Beauty UK, We're very sorry that you aren't happy with our app. We've not had any other reports of the app taking hours to update on a live site, so we hope for the opportunity to investigate this issue and get the app working on your store. If you open a support case with us by emailing [email protected], we'd like to help!
Aug. 24, 2020
The app worked fine on a Shopify theme, but didn’t work on a complex theme from Theme Forest. We reached out to support team and they fixed the issue quickly. Totally recommending Klarna to other business owners in our circle. Thank you.
The Decor Brand - Thanks for the great review! We are so happy you were pleased with our support. We will continue to work hard to provide great products and great support to our merchants.
Aug. 17, 2020
The installation of this app was straightforward, I took my time doing it and followed all the on screen directions. I have tested different products on my site by going through the checkout procedure and the Klarna app is working just fine. I don't know why there are so many one star reviews, you just need to take time and carefully follow the procedures to install the app successfully.
Thank you for the great review The Original Tea Company! We hope that merchants can use the app on their own like you did, but if anyone needs support, we're happy to help as well.