Klaviyo: Email Marketing & SMS

April 20, 2021

need coding experience, the worst customer service of my life. they won't help you AT ALL, they are slow to respond, and just refer you to the help center to figure it out yourself. The userability of the forms are also problematic as when using it, it would double up my logo and they were unable to help me resolve the issue

April 8, 2021

L'application est vraiment complexe à utiliser, trop d'infos, on n'y comprends rien. Je ne sais même pas annuler mon abonnement facilement. Concernant les mails, le design est très limité!

April 4, 2021

AWFUL!!!! Absolutely horrific experience for 4 months now. Product Expert who calls himself Sakinah should be fired on the spot. Ive been charged automatically for 3 months incorrectly despite asking to be downgraded to a free plan. Nobody bothered to do that. Customer service is non existent and useless to say the least. There is no way to remove a credit card so the monthly payments will stop charging - Sakinah simply ignored the request to help. No calls/emails from management to resolve the issue. Have been promised refunds for months now in writing, to date 3 month on - this has not happened. Sakinah is rude and terrible to deal with as is the rest of the team. Still no solution to this and we have taken legal action.

March 22, 2021

I decided to remove this app and move on to something else. It was not as user-friendly for me at least. I need more direct support and not through email. I have a problem with companies that do not offer phone support. Email support is the most inefficient use of time and some of us simply need more guidance with a human over the phone.

March 21, 2021

Klaviyo will never stop billing you, long after you have attempted to cancel your account, you will continue to be billed. When you attempt to correct the unauthorized charges and billing, you get crickets. There is no easy method to contact them and they take no action when contacted. We moved to the enterprise level of Hubspot for our CRM needs and are very happy. Klaviyo did an ok job during our testing, but the intentions of the company and management, appear to focus on themselves as the hero, instead of their customers. The ease of use and ability to rapidly launch marketing automations is a plus for the app. The management of the company unfortunately kills the deal.

March 15, 2021

Why does it keep on sending klavio logo??? I have paid, and it says it's turned off. I have also tried to add my logo, but it keeps on showing the Facebook messanger icon as a logo.

March 14, 2021

Uninstalling it instantly. Setup gets stuck on email verification despite verifying email several times. Waste of time

March 1, 2021

I do not recommend using this app for several reasons: 1 / After working with this company for almost 2 years, my account has been disconnected. Reason: Your content or industry conflicts with our terms of service (after almost 2 years they answer me this) 2 / Customer service very very bad, there is no response for days, if you are new, they will respond immediately, but if they disconnect your account, they will leave you waiting for days and days. Please think about it before opening the account, unfortunately I am not the only person affected (read other reviews). If it happens to you, you will lose time (you write messages and wait, wait...), money (because all your automations stop) and have to start from scratch, because you have to migrate everything to another company (luckily there are very good companies).

Feb. 26, 2021

BEWARE!!! DO NOT USE! This app will freeze your account when you send your first email campaign so they can "review" your business. It will take at least 24 hours to review, then they could reject your account completely based not their small print.

Feb. 19, 2021

I do not recommend for small businesses. Too complicated to use. The moment a user gets out of a flow that you didn't want them to get out of, you're in a bind. You have to do mind gymnastics in order to figure out how to align your flows correctly. I've also had serious problems with the back-populate function, which they know they need to overhaul. I've also had people kicked out of flows, but the flow says just that they've been "skipped" - big difference between these two things. Klaviyo is very powerful and has some great features, but I'm looking forward to switching because it's simply too complicated.

Feb. 15, 2021

So disappointed with this popular app. I've had issues with Klaviyo for over 6 months. I'm on a paid account and always have to beg for any support. The app doesn't work with my theme Fashionopolism and I've had issues with integration, email triggers, and activity logging. It has also dramatically slowed down my website since I've re-integrated for the 4th time because of something not working. It takes days for support to get back and they usually send a copy and paste code with an article link to fix it yourself.

Jan. 29, 2021

And you are out in the desert ...alone. Their double opt in doesn't work since weeks. Customer support isn't helpful at all. No, even worse: they just denied this fault. Only after I paid a developer who confirmed the Klavyio system having an issue, they admitted there is a bug. Huh. And then....nothing happens. Customer support confirmed the bug as fixed. But - what a surprise - it is NOT. No further answers from customer 'support' . I worked on that issue now for several days and just let it go now. Horrible experience. Never again! And: that's a pity, because the features would be nice. Handling too. But if you are impossible to follow the legal requirements and lose leads 't get any help from customer support - its just crap.

May 21, 2021

Although I very much enjoy the functionality of the app itself, someone on their team has repeatedly been harassing me with phone calls and emails. Within 15 hours of signing up someone from Klaviyo has called me 3 times and sent 2 emails. As a small business owner who is busy with work as is and dealing with Covid obstacles on top of that, I do not need to be bombarded with sales calls during the work day. This is the second time I have signed up to use Klaviyo and this behavior happened to me the first time as well. I highly suggest they tone down their aggressive and unappealing sales techniques UPDATE: MAY 21, 2021. Even after repeatedly declining their services they call me multiple times a day and it is the point of harassment. I loathe this company and do not suggest even signing up because they will bother you non stop with their sales tactics.

Jan. 21, 2021

I spent hours creating campaigns and when I needed to have it sent for at a very specific time- it did not let me and said there is a bug they are fixing at the moment. Super frustrating

Jan. 19, 2021

Unlike Shopify that has great Customer Service as you begin to get used to their system, Klaviyo is not exactly helpful in getting you on the right track when you start out. I'm a month into trying to set up the platform, and I was told if I wasn't on a paid plan, I could get no assistance. Ok, I understand that, but 1 phone call to "sell" me the platform, and then I'm on my own to figure out if it will work for me was frustrating to say the least. ... and when you do start to pay, you only get Chat or Email support. No phone calls. No help teaching you (unless you like reading dozens of articles and watching dozens of video tutorials). I, for one, am overwhelmed by all of the articles, the videos, the youtube vids explaining what worked for them, the forums, the emails back and forth. Sometimes you just want to get on the phone and hash it out in an hour. Unfortunately, you will not get anything close to that kind of assistance with Klaviyo. I just hope the platform does what I was sold on it doing. So far, not impressed.

Jan. 12, 2021

Almost imposible to make it work. I installed it and emails were not sent. Followed the installation process but it did not work. A complete waste of time. Klaviyo has to understand we as dropshippers have no time to code. Make it easy to install please.

Jan. 7, 2021

So many apps on shopify think it's normal to be paid a lot for a poor service and Klavyio is definitely one of them.

Jan. 4, 2021

I have to review the purchased product, no one has reviewed it within a few days. I can't use it at all, and there will be no refund.

Dec. 23, 2020

It's crap. We chose Klaviyo because it can create coupons and activate upon sending the email, 22% of the times it didn't work (we have 3 shopify-linked Klaviyo account, all experienced the same). Contacted support, and the problem was never solved, they just say "it's hard to say why it didn't work..." ????? Seriously? The upside is, the onboarding manager and account manager was very helpful and nice.

Dec. 22, 2020

I can't use this app because I can't send any emails. I created 4 flows and run them live, but I didn't receive any emails on 3 different email addresses with 3 different devices. I can't run my store now too, because my clients won't receive any coupons that I promise to send them by email. There is no support too, it's been 35 hours since I emailed them, and they didn't answer yet. Very disappointed with this, I thought this app will be much more helpful