Klaviyo: Email Marketing & SMS

Aug. 18, 2023

Probably the best and most helpful customer service of any of the Shopify integrations we've used. Very in depth management of email marketing. We've seen a steady increase in our interaction metrics since switching to Klaviyo.

Aug. 17, 2023

We've been using Klaviyo for a few years and it's awesome. It's fairly easy to use and for anything that we struggle with, their support is fantastic. We recommend this app for anyone looking for detailed analysis of the behavior of their customers on their mailing list.

Aug. 16, 2023

Installing this app was the root of all disasters, basically no service, brought my website down, lost thousands of dollars in ad dollars, my website was grayed out and stuck, couldn't click on any pages, the fees were extremely expensive, When you increase email activities, he doesn't even have any reminder to increase the fee, and directly upgrades your fee in the bill. Rogue behavior, opaque charges, stay away from klaviyo, is away from disaster.

Aug. 14, 2023

Great product, much more logically laid out, functional and performant than another mailing platform named after a monkey.

Aug. 10, 2023

I would definitely recommend Klaviyo because of it's ease of use - it's highly intuative. Even a person with no experience in email maketing can go in there and start using it.

Aug. 9, 2023

Customer support responded quickly over a minor issue I was having and told me exactly how to handle it. Emails are working well and a/b testing is an awesome feature!!

Aug. 9, 2023

Klaviyo is an exceptional email builder with a many useful tools and features that enable our marketing team to go above and beyond. Even greater than their platform tools is their customer support. Klaviyo's team has been great with giving me instructions, sending me helpful articles, and even outright building custom content. I recommend Klaviyo to any ecommerce business, especially those using Shopify.

Aug. 9, 2023

I love the flexibility, segments, and features! The flows are super dope and WILL increase your company's email marketing efficiency! Their customer support is INSANE! They also offer training as well to help those of you that may not know much about email marketing! 10/10. I HIGHLY RECOMMEND!!!

Aug. 8, 2023

A fast and detailed feedback on my question regarding the trigger in a flow. Thanks to the Klaviyo team!

Aug. 2, 2023

I received fast and excellent help! Thank you so much. I really appreciate it.....................

Aug. 2, 2023

Take me a bit of time to learn all the features in the app, but overall, Klaviyo is a great tool for email marketing, I was able to make Pop-up Forms and create Email Flows very easily as a beginner. Highly recommended!

July 31, 2023

I am new to Klaviyo, and everything has been working great. However, this review is mainly for an issue I had recently that made me cry (Nothing from the Klaviyo side), so I contacted support. This was my first time interacting with their customer support, and it was a great experience. Not only was the issue resolved right away, they went out of their way to help me fix the issue, created the segment that was key in resolving the issue, and held my hands through the process, as I was so overwhelmed with what was happening. I left the chat session smiling again and was grateful to have gotten the help I needed. Thank you so much for that.

July 24, 2023

So far, terrible. 0 Onboarding. Just a "Take a look at our guides and ask questions in the community". Erm... that isn't really what I'm paying $110 a month for... I expected someone to guide me through the process of getting things set up and ready to go. I'm not expecting someone to create anything at all, pop-ups, flows, lists. I am literally asking for the basics... UPDATE: So after numerous requests and questions to support. They either don't want to help - or they just give you a standard link to a support guide. Do you honestly not think I tried that already??

July 17, 2023

I have been using Klaviyo for a month now and I like the concept behind it all however there have been several glitches that I have had to contact customer services about. When I have spoken to customer services, it has taken ages to get them to understand the problem and it has been very frustrating at times. I currently have a pretty significant problem that the technical team are looking at. I will continue to use it for the time being and hope the glitches don't affect my sales and reputation as they currently have been.

July 5, 2023

Everything got fixed an I still love the app. Thanks for your support. Thanks for the app. 1000000000

June 28, 2023

Based on our experience, be very careful with Klaviyo billing. Even if you turn plan auto-upgrade OFF, Klaviyo turns ON the auto upgrade in their billing forms if you upgrade via a campaign. With this, Klaviyo will over-ride your selected plan choice, up-charging you 100% more than you agreed or needed in our case. Plus Klaviyo says they have specific policy that they do not provide refunds when you fall into their auto-upgrade bucket. So be careful to look for auto-checked boxes as we found in our experience can double your cost with no benefit and absolutely no refunds.

June 17, 2023

Schmutz App. Funktioniert nicht, wie sie soll. Ich kann die Bestätigungsmail nirgends ausstellen. Ich kriege keinen Support, ohne dass ich 30€ zahle. Super unübersichtlich. Nicht zu empfehlen.

June 15, 2023

Pro: The integration with Shopify works well. Campaigns & Flows ease of design and analytics are good. Cons: 1. Pricing structure is way too high for business budgets. 2. Klaviyo recent redesign is not user friendly. Too many dropdowns to create a single report. The activity feed no longer shows the amount of data it did prior to their redesign. Shows maybe 50 activities. I had contacted support 2 months ago. I was told they had so many complaints that they were going to bring back the original activity feed. 3. Seems anytime an app redesigns it becomes less user friendly. Over thinking the process by programmers who are not business owners. This is common across many platforms.

June 13, 2023

Great tool coming from MailChimp ! The integration with shopify is exactly what we were looking for and is super powerful and the functionalities allow us to send the right message to the right customer.

June 8, 2023

Very bad customer support. The decisions they make on marking emails as transactional or not are a complete lottery and support staff are unable or unwilling to explain the their decisions. They only provide copy and pasted answers that don’t help. A real shame as the product is otherwise good.