Klaviyo: Email Marketing & SMS

April 19, 2023

Moving to Klaviyo was the best decision we ever made. It allows your business to be more connected with customers.

April 14, 2023

Klaviyo is really the best email platform out there I've tried others and I always come back. They're platform is very easy to use and the over all email aesthetic is great

April 5, 2023

this app is the least intuitive thing ever. the design team was extremely lazy with the set up.. so many things that just dont matter you have far too much control of and the most simple things that do matter you dont have control or was just designed in a terrible way..

April 1, 2023

Changed my plan from Free to $20 per month used 1200 emails out of my 5000 monthly limit went to send and email campaign with 550 email addresses got a message saying upgrade plan to $30 you have exceeded your profile limit. What is this? Totally confusing just cancelled my plan. Not very happy.

March 22, 2023

Klaviyo is hands down the best email service for Shopify - the real-time segments that can be built using all sorts of data points are gold for building out automations.

March 17, 2023

I have to say I’m not impressed with the customer service. I have had to explain the same issue several times. I sent pictures and a video clip showing my issue and it has still not being resolved. Instead I keep getting people sending me videos of how the same thing. I don’t think I’ll will be moving forward with this app. And I have wasted a lot time trying to set up flows

March 14, 2023

Works brilliantly with Shopify, is designed FOR e-commerce, is very intuitive and the support is amazing and fast (I'm saying that has a very non technical person who has to do all of this stuff on my own for our brand)

Oct. 20, 2024

Klaviyo's data and integrations are better than all the other big email (ESPs) services by FAR. They're also easy to use which means you don't need a dev to do things and you can create a $20k email campaign in about 30 mins. And their deliverability is great. I've been happy for 3 yrs now. Started with them and wouldn't leave them.

March 13, 2023

You can't do "notify when in stock" or abandoned cart capturing on Shopify 2.0 themes like Dawn. Bummer.

April 5, 2023

It is unfortunate that they don't offer onboarding support to at least migrate and setup, after the demo call we were left with no help.

Jan. 30, 2024

I love the customer support! They are fast, helpful, and easy to understand. I always get the answers I need ASAP. Highly recommend for new email users and seasoned ones!

Feb. 22, 2023

This is a joke! I can't get the support I need and instead of trying to help me, they kept ending the chat! If your product was worth anything, I wouldn't have to write in for your sorry support group!

Feb. 19, 2023

1st, extremely expensive. Was paying $80/month for a small list of 3500. I switched to shopify email, which is free and has the same functionality! I now use shopify for all email campaigns and automated flows. 2nd, their billing system is screwed up and they refuse to admit it. When you sign up, they ask for your mailing address, but then automatically copy it over to your billing address without asking. So they ended up charging me incorrectly for sales tax, which they refuse to refund.

Feb. 1, 2023

Switching to Klaviyo from our previous well-promoted but under performing ESP has transformed our email marketing success. Klaviyo provides vastly superior data on every customer, every automation and every campaign, helping us make better decisions and drive greater ROI each month. The support guides are really comprehensive, their team are always quick to provide guidance and the platform is constantly improving. Keep up the sterling work Klaviyo.

Jan. 18, 2023

Update! Changing this rating from 1 star to 4 because their customer service was TOP NOTCH! Thankfully the reviews about their customer service being "non-existent" were not the case for me. I was VERY impressed with how quickly and attentive they were to my issue. I was locked out of this app with no notice. On the login page Klaviyo says they will send a code to my email, but no code every arrives. I have used Klaviyo for almost a year with no issues, but this started on 1/16/23. I just read all the one star reviews, and this seems to be a very common issue. Hoping that customer service isn't as bad as everyone says it is.

Jan. 17, 2023

Even the free plan offers a lot of opportunities for stores which are just starting. There is room for improvement in terms of speed and usability, but all in all a great programm for email marketing and basic crm. Flo - kluuf.com

Jan. 10, 2023

I love how easy it is to write powerful emails through Klaviyo that include the products from my store with the click of a button. The integration feels seamless and intuitive.

Jan. 10, 2023

Bonjour, j'installe l'app sur mon shopify mais il m'est litérelement impossible de l'ouvrir sur l'ordinateur.

Jan. 10, 2023

Great integration with Shopify. User-friendly email/flows builder. Fair pricing. There is always room for improvement on the analytical side: like better integration with Facebook, and Google Ads, so we can see how the customers were acquired, but even without it, Klaviyo is good enough.

Jan. 2, 2023

Klaviyo is a great tool for people who really really really want to spend a lot of time getting into the data weeds with their store. I used Klaviyo for nearly two years and, honestly, I never got my money's worth simply because I just didn't have the time to make it worth my while. It is, after all, pretty dang pricey if you have luck growing your list. I know, I know, if you watch reviews, there isn't a single reviewer who doesn't agree that it's the "best" email marketing app on the market ... The reality is that this tool is probably more than most small businesses need. Customer service was always helpful. Me, I'm looking for something less robust and cheaper because I never had any luck growing my email list.