Klaviyo: Email Marketing & SMS

Great assistance. Always a pleasure from the Klaviyo team<3

WENDY WAS WONDERFUL!!!!

I just want to write an extra recommendation here - not only is Klaviyo a PHENOMENAL, easy to use and learn, super powerful marketing tool with intuitive clean UX, but their CUSTOMER SUPPORT is fantastic. I just got off a chat with someone that went into our site's code and found the bug - on our site - that was interfering iwth the popup. Last night, someone stayed with me for over 2 hours while he coached me through a variety of features I was learning. I feel like this is unheard of these days. Love Klaviyo!

Best support in the game. Klaviyo support is always there, always trying their best to help you out. They're SUPER competent and it feels like you're talking to actual humans rather than robots. The amount of times I got quick help solving my issues is priceless. I cannot praise the support enough, honestly.

Wendy was excellent!

Awesome customer support. Wendy is a great resource!

Very bad customer service. Even the small Email service providing companies have a live chat option for free plans, but in Klaviyo at least email support isn't available. the free plan only provides 500 monthly email sents and 250 contacts. in the Shopify app store, they've mentioned that they provide 500 contacts,but not true.

Would not recommend. They charge you by profile (email) and do not give you an option to simply delete inactive profiles.

Really appreciat all the support I've received from Klaviyo reps. A feature that would be helpful for users would be to automate turning on/off flows during sale periods so it doesn't have to be manually done at 12am.

J ai reçu une retour en 24h et une réponse finale en 48h puisqu’il a fallu que nous échangions sur ma problématique. Je suis donc très satisfaite du retour de klavyo rapidz et efficace. Merci à Alexander qui fut très agréable par mail et compréhensif.

I switched to Klaviyo from Mailchimp a little over a month ago and it has been the best decision! For me specifically, the cost is higher but I'm definitely getting that back in features, support, and better conversion. I especially love how well the integration with Shopify works and how kind and helpful the Klaviyo support staff are. I'd definitely recommend the switch if you're on the fence!

The team went of their way to help address our issue. Nicely done!

Shocked by the lack of onboarding, as this had been promised. I find the whole platform very slow and unresponsive to the point of unusable at times. The lack of 'support ticket ' system makes it impossible to manage help and issues. Nobody takes ownership of issues. Lack of outsourced specialists to code complex flows and Klavyio don't offer this as an extra. For a program that is part owned by Shopify and designed to work with it, I don't understand how it has such traction. Generally I am really disappointed. I will be looking for an alternative once I am further through my contract.

Klaviyo is definitely the best email marketing platform we tried! Not to mention their customer support team are very friendly, and helpful. They really dive deep into things to give the best solutions. Totally awesome!

Some of the worst customer service in I have ever seen. We have 2 accounts with Klaviyo and things never work right. We have asked over and over for them to correct THEIR mistakes. We always get the standard answer of "we are looking into it and will get back to you within 24 hrs. THEY NEVER Do! We just lost out on all our Cyber Monday Campaign ad because their system said we went over our email limit. We have plenty of emails left before we reach our limit and they keep screwing it up. If you need help setting things up- forget it, this place is the worst at helping you. Always "Yes we are looking into it" but never any results. Its now 3 days later and we still have not gotten a response!! They are definitely a bring you into their services in a limousine and as soon as they get your money they send you out walking. Absolutely the worst customer service on getting any help or getting anything accomplished. If you need this type of service look elsewhere.

Klaviyo is always quick to respond to any of my questions....even today which is Sunday evening after Thanksgiving! They are detailed in their analysis and do a lot of back research to make sure they are providing the best solution to the problem.

I don't need all the complications that come with a full CRM app. Klaviyo is fantastic as an email marketing app. Our life has become much simpler and easier with Klaviyo. I highly recommend giving Klaviyo a chance to see what it can do for your business.

Awesome customer support, really helpful and does even more than you ask! Best customer support experience I've had in my life!