Klaviyo: Email Marketing & SMS

An exceptional marketing automation tool with an array of useful features. What truly sets Klaviyo apart is its outstanding customer support. The Klaviyo team has consistently gone the extra mile, providing us with clear instructions, sharing helpful articles, and quick and detailed support whenever needed. With their top-notch support and user-friendly platform, I wholeheartedly recommend Klaviyo to any e-commerce business looking to take their email marketing to new heights.

Great customer support. Awesome services

Great Customer Service

An excellent email marketing and automation platform.

Fast and risolutive customer service. Easy to build up flows and campaign. The support of Gulden was special.

Laurel was very helpful with my request for some more customization with flows. Thank you!

L'application est très bien pensée et le service client très réactif. Il s'agit d'une application indispensable pour correctement relancer les clients intelligemment.

I can't believe it! My account became inactive within just two days, and it keeps logging me out and crashing while I'm using it. I contacted their support team, but they're blatantly ignoring me. They've read my emails and haven't bothered to reply. Their team is incredibly irresponsible and disrespectful to customers. I am beyond furious! I have received zero assistance, and they are wasting my time. I urgently need this problem resolved, but I'm not getting any help!!!

Matt Widders is a very good support guru who excels as a doer, and listener and teacher. His patience, ability to simplify complex Klaviyo concepts and jargons, his step-by-step approach makes him a very good customer support person. He has a good ability to remain calm even when Im asking him many questions. This patience translates into his teaching style. He takes the time to explain complex concepts in a clear and concise manner, ensuring that I understood him. His step-by-step approach is particularly noteworthy. 10 stars Matt!

Mary at Klayvio was super helpful and got our app running properly. Great app if you are looking for email marketing with a very responsive support team

I was initially hesitant to try Klaviyo due to the negative reviews, especially regarding their support. However, my experience has been quite the opposite. I started with the free plan, and their support was excellent, with quick responses. I'm now on a paid plan and very satisfied with the product.

I have used other email marketing tools...and Klaviyo has ruined me. I can't use anything else, it's simply the best! The only thing that bugs me is how many people pronounce it "claw-vee-oh"

Klaviyo is an amazing CRM tool. And more than anything, the support you receive when you have challenges is absolutely outstanding.

Simple integration and Outstanding Customer Service/Live Chat.

Customer service poor. After months of use, account suspended with no notification as to why. At least 5 days later and we're still waiting on indication despite website stating 24-48 hours for reviews to be conducted. Multiple attempts made to lodge a ticket and, only after trial and error experimenting with drop down menus, were able to succeed (Klaviyo has no option to contact support direct via email). During this time, two email enquiries also made to sales email address with no response yet received. Otherwise a great tool, but as a business heavily reliant on email marketing, the automated bot responses in place of actual support is crippling. For what is a professional tool that charges accordingly, professional level support and clarification should be expected.

good as

This is the best meat and SMS service ever. They even offer a review service now.

Unbelievable bad. They are taking money and there is just no way to cancel my subscription or contact the support

Wow! What an application! Takes a little bit of time to adjust to, but overall really excellent. Once you get the hang of it, you are flying. Additionally, the support is amazing. Specific call out to Caro & Estera who were both super attentive, knowledgeable and kind. One thing that I would like to mention is that the option to edit the header spacing on mobile needs some improvement. Nonethelss, love this app :)