Klaviyo: Email Marketing & SMS

Great app. Greater service from representatives. Shout out to Joanna S for helping out today! It was bit difficult to navigate app but once explained by rep it was great to use.

Very bad, almost lost customer service. When we have a problem, it is difficult to get any help. And for live chat, wait for long and long time, waste my time! And it is expensive, very expensive!

This does take time to get used to and you certainly can't take off without doing some of the initial training (which is excellent), but all good things come with time and what I can't fault Klaviyo on is their gold star customer support. I'm not sure what I would have done without Larry in recent weeks! With simple flows in place and meaningful newsletters sent to customers, a decent portion of my income is now being generated thanks to Klaviyo and, with all they have to offer, the sky really is the limit. Crucial for businesses of all size & experience.

If I could give Klaviyo 6 stars I would. 1. The product. It's just amazing how it's improved our business results. I'd say 30% a month extra sales from sign-up incentives, shopping funnel drop off redirects and newsletters. Things we were never doing before. 2. The support team are amazing. Australia has a support office in Sydney and I had 3 x hr long vid calls which started as a demo and turned into Ben helping me get Klaviyo up and running for our business. Now the hard part... it isn't easy if you're new to this type of marketing (which I am) but with about 3-4 days to really throw myself into it and with Ben's help we've built a cracking new revenue stream for our business. TBH, even with the great tutorials and tech support, without that 1:1 support I'm not sure I would have cracked it. I did an email in about an hour on Friday morning and as of Monday morning it's generated over $15k in incremental sales (with av shopping basket of $350). Of course... we had a substantial data base to start from which we'd never leveraged before, but without this program that money was just sitting on the table - someone else's.

Probably the best and most helpful customer service of any of the Shopify integrations we've used. Very in depth management of email marketing. We've seen a steady increase in our interaction metrics since switching to Klaviyo.

We've been using Klaviyo for a few years and it's awesome. It's fairly easy to use and for anything that we struggle with, their support is fantastic. We recommend this app for anyone looking for detailed analysis of the behavior of their customers on their mailing list.

Installing this app was the root of all disasters, basically no service, brought my website down, lost thousands of dollars in ad dollars, my website was grayed out and stuck, couldn't click on any pages, the fees were extremely expensive, When you increase email activities, he doesn't even have any reminder to increase the fee, and directly upgrades your fee in the bill. Rogue behavior, opaque charges, stay away from klaviyo, is away from disaster.

Great product, much more logically laid out, functional and performant than another mailing platform named after a monkey.

I would definitely recommend Klaviyo because of it's ease of use - it's highly intuative. Even a person with no experience in email maketing can go in there and start using it.

Customer support responded quickly over a minor issue I was having and told me exactly how to handle it. Emails are working well and a/b testing is an awesome feature!!

Klaviyo is an exceptional email builder with a many useful tools and features that enable our marketing team to go above and beyond. Even greater than their platform tools is their customer support. Klaviyo's team has been great with giving me instructions, sending me helpful articles, and even outright building custom content. I recommend Klaviyo to any ecommerce business, especially those using Shopify.

I love the flexibility, segments, and features! The flows are super dope and WILL increase your company's email marketing efficiency! Their customer support is INSANE! They also offer training as well to help those of you that may not know much about email marketing! 10/10. I HIGHLY RECOMMEND!!!

A fast and detailed feedback on my question regarding the trigger in a flow. Thanks to the Klaviyo team!

I received fast and excellent help! Thank you so much. I really appreciate it.....................

Take me a bit of time to learn all the features in the app, but overall, Klaviyo is a great tool for email marketing, I was able to make Pop-up Forms and create Email Flows very easily as a beginner. Highly recommended!

I am new to Klaviyo, and everything has been working great. However, this review is mainly for an issue I had recently that made me cry (Nothing from the Klaviyo side), so I contacted support. This was my first time interacting with their customer support, and it was a great experience. Not only was the issue resolved right away, they went out of their way to help me fix the issue, created the segment that was key in resolving the issue, and held my hands through the process, as I was so overwhelmed with what was happening. I left the chat session smiling again and was grateful to have gotten the help I needed. Thank you so much for that.

So far, terrible. 0 Onboarding. Just a "Take a look at our guides and ask questions in the community". Erm... that isn't really what I'm paying $110 a month for... I expected someone to guide me through the process of getting things set up and ready to go. I'm not expecting someone to create anything at all, pop-ups, flows, lists. I am literally asking for the basics... UPDATE: So after numerous requests and questions to support. They either don't want to help - or they just give you a standard link to a support guide. Do you honestly not think I tried that already??

I have been using Klaviyo for a month now and I like the concept behind it all however there have been several glitches that I have had to contact customer services about. When I have spoken to customer services, it has taken ages to get them to understand the problem and it has been very frustrating at times. I currently have a pretty significant problem that the technical team are looking at. I will continue to use it for the time being and hope the glitches don't affect my sales and reputation as they currently have been.

Everything got fixed an I still love the app. Thanks for your support. Thanks for the app. 1000000000

Based on our experience, be very careful with Klaviyo billing. Even if you turn plan auto-upgrade OFF, Klaviyo turns ON the auto upgrade in their billing forms if you upgrade via a campaign. With this, Klaviyo will over-ride your selected plan choice, up-charging you 100% more than you agreed or needed in our case. Plus Klaviyo says they have specific policy that they do not provide refunds when you fall into their auto-upgrade bucket. So be careful to look for auto-checked boxes as we found in our experience can double your cost with no benefit and absolutely no refunds.