Klaviyo: Email Marketing & SMS

Updated: 5/23 We have now been using Klaviyo for almost 4 years and we would still give them 5 stars. It is the best marketing investment we make every month. I do feel and understand the frustration with their support. Fortunately, we have not had much need to contact them. In our 4 years, we have only had to use technical support once and we were able to get the issue resolved in less than an hour. I do wish they had a "real time" support option beyond chat. When you have a problem, you want to get an answer asap, not have to guess as to when you might hear from them. We migrated to Klaviyo after the Shopify-Mailchimp dust-up last spring. We have been using Klaviyo for 15 months now and we are very happy with the app. While a bit pricier then some out there, we have found the campaign and flow tools to pay for themselves very quickly. In the past 12 months, Klaviyo campaigns and flows have delivered $21K (about 20% of total rev) in sales to our store -- and we don't even run a campaign every month. We made the investment to attend Klaviyo:BOS last fall, their user conference. One of the best user conferences out there, in our opinion. We learned a ton from Klaviyo and many other Shopify store owners.

This app has helped me start segmenting my email lists and sending regular newsletters! The help blogs have been super educational and straightforward. I would highly recommend Klaviyo and look forward to learning more!

Really easy to use for basic emails. Also has a ton of great features about predicted LTV and next order date!

Easy to navigate and very useful for segmentation and automation! Great editing tools as well. Would recommend.

The best email marketing app, I recommend it 100% and I believe Klaviyo's quality is above other apps like MailChimp or MailerLite

It's a well-designed marketing application unlike any I've used. It's definitely worth the try for the flow automation alone!

Great email marketing app at reasonable price for value derived. I have only just started scratching the surface as there's a lot deeper I can go with analytics and insights. They make it really easy to set up automatic flows for communication with customers which is excellent.

Klaviyo has proved to be a phenomenal platform for our email marketing program. The UX exceeds other providers we have tried, the reporting is excellent, and the customer service is prompt. For e-comm businesses focused on conversions, Klaviyo is really top notch in the ESP industry.

We used to use other email marketing apps but Klaviyo is the best we found so far. Even though the pricing is a little steep, it's great support team and automation, tracking and smart sending functions definitely make up for it.

I just sent my first campaign email out and so far so good! This app seems to have all the functions a business would need for email marketing. I recommend it!

Klaviyo has made it super easy for us to send out well designed order confirmations and updates at first and then build out campaigns and segmented post-purchase flows. Designing emails has been as easy as it should be (shouldn't be too easy) and we have not needed any additional onboarding or much support. When we did need support, the team at Klaviyo has been extremely quick and helpful.

Very simple to use. I just started and I am very happy. I loved the easy way to have all in a same place.

the best app for email flows and automatizations, it's very easy to use it and the results are very good

I had a bad experience early on, but since then Ryan helped to get me squared away with Connor from support who has been super helpful, Peter and Melissa were awesome too, I have had a great experience with Klaviyo now having used it for a few more weeks. Initially I tried other platforms, but I would now recommend Klaviyo over those, their support is great as is the training videos and tutorials to help you get started. Klaviyo is quite intuitive and the integrations are great too!

Can I give it 6 stars? Wow... I've been looking and spending money on other software, but this is just Amazing... The people at Klavio really understand what it means to be a Shopify store owner.

I had an issue late on Friday night. I contacted my sales rep and he came through in a big way. Customer service is top notch! The app works great and we here can wait to start diving deeper into it. The app is very user friendly.

Klaviyo is by far my preferred choice of email marketing service, and believe me, I have used most if not all of them. They provide pretty much the same services as others, but they do it through a better UI/UX and features that make sending emails out much easier. What really sets them apart is their customer service. I have spoken to a sales rep and technical support on their team over the phone. And they have been great to deal with every time.

Klaviyo is great, I recommend it to everyone with an online business. I was using a different animal related software and that was like riding a bike vs Klaviyo which is like driving a sports car. VERY NICE.

Apps been great so far. Klaviyo allows us to integrate with Shopify and efficiently work with both systems. Ill update my review in the coming months as we just started.

Very user friendly and efficient app. I was able to send a templated email within a couple of hours!