Klaviyo: Email Marketing & SMS for Shopify

Klaviyo: Email Marketing & SMS

Email marketing, SMS, & WhatsApp that turn messages into sales
Rating
4.7
Feedback
3,389
Reviews
Chart
#488
Shopify

All reviews

5 / 5 Share
March 15, 2022

Best email for ecommerce ever built. We've added substantial revenue with campaigns and flows. Outstanding customer support as well.

Store Using app Total reviews Average rating
Kiriko Made Almost 2 years 4 5.0
1 / 5 Share
March 11, 2022

imbarazzante cambia le parole da solo non ti fa scrivere in senso compiuto !!!! davvero SCONSIGLIATO

Store Using app Total reviews Average rating
Cbd Lake Farm About 1 hour 1 1.0
Developer Reply

Ciao Alberto, mi dispiace tanto che tu l'abbia sperimentato. Con qualche informazione in più, sarei felice di aiutarti. Puoi inviare un'e-mail a [email protected] con ulteriori informazioni sul problema riscontrato? Grazie.

5 / 5 Share
March 10, 2022

After 10 years with MailChimp, 6 of which while Shopify-based, Klaviyo has been mind-blowing. I had no idea how much I could expect of my email marketing platform until becoming familiar with Klaviyo. The on-boarding provided guidance with plenty of checks-and-balances. Support and service review sessions have been on point, with executable recommendations. The analytics are pretty cryptic at times, so more support would be appreciated. Overall, Klaviyo truly delivers what is promised--excellent integration with Shopify, and metrics which demonstrate performance and opportunity.

Store Using app Total reviews Average rating
UMAi Dry 8 months 5 5.0
5 / 5 Share
March 8, 2022

Friendly and easy to use. I just installed it and already created a sign-up pop-up, a campaign, and uploaded a list

Store Using app Total reviews Average rating
homechocolat About 4 hours 4 5.0
5 / 5 Share
March 7, 2022

Love being able to automate and setup flows, integrate with so many other apps, and do the marketing heavy lifting!

Store Using app Total reviews Average rating
1 / 5 Share
March 11, 2022

I would like to get your contact information, I have sent you emails more than once asking my questions, but I don't seem to get any answers. This is probably the best joke I've heard this year, I've emailed you guys at least 2 times and it's taken 1-2 days for you to get back to me each time.

Store Using app Total reviews Average rating
Tiny Land 11 days 7 4.4
Developer Reply

Update Mar 11: Hi Jerry, I was finally able to find your Support ticket. I am going to escalate this to my team and ensure you receive a speedy reply. Thanks so much for your patience here. Update Mar 10: Hey Jerry, I haven't yet heard from you at [email protected] and I am unable to find a recent Support ticket for your brand. Can you please email me with more information about your case so we can be sure to meet your needs a bit better? Hi Jerry, it sounds like your emails aren't making their way to us. To open a Support ticket, you can do so in the Klaviyo app at klaviyo.com/support. Unfortunately, we are unable to accept Support questions via email. If you are inquiring about something else, please reach us at [email protected] so we can guide you appropriately.

5 / 5 Share
March 1, 2022

Really amazing app love thank it has the email and text campaigns on one plaform. On the free plan we already started making more money for my clients store, highly reccommend

Store Using app Total reviews Average rating
Earth to Earth Organics 23 days 4 5.0
1 / 5 Share
Feb. 26, 2022

Unresponsive customer service. and SUPER expensive app for small businesses. I'm not sure if it brings value

Store Using app Total reviews Average rating
Koss Design 2 months 24 2.0
Developer Reply

Hi Idan, we hear your frustration! I see your support ticket has been resolved as of today. If you still need further support, please reply to the ticket so we can get you back on track. I am excited for you to start seeing the value that Klaviyo brings to over 50k+ SMB brands annually!

5 / 5 Share
May 29, 2026

Klaviyo and it's support team are great. The ai chat bot is easy enough to bypass, and gives you quick answers on easy fixes. But their knowledgeable team is where they really shine.

Store Using app Total reviews Average rating
VERO Watch Company Over 4 years 5 5.0
5 / 5 Share
Feb. 23, 2022

I've always had some minor challenges with setting up email campaigns, but ever since I've started using Klaviyo, the operation has been easier. The platform is self-explanatory and user-friendly. Awesome 1 Team!

Store Using app Total reviews Average rating
iRobust Tech About 18 hours 1 5.0
5 / 5 Share
Feb. 23, 2022

Klayvio is a great app. It is very easy to use. It also integrates well with other apps like Social Snowball.

Store Using app Total reviews Average rating
Kiwee 6 days 7 5.0
1 / 5 Share
Feb. 14, 2022

One of the 3rd class platforms. Their support team is horrible. They do not know how to support their client. I installed their app. This app slows down our website. It is a very big issue. I uninstalled their app. I requested the customer manager to remove your snippet on my thyme file. They do not agree to remove it. I even said you should send me a request to remove the code. They completely declined my request. I suggest to everyone not to install their app. a lot of better apps on shopify store for email marketing. I will inform the shopify app management team as soon.

Store Using app Total reviews Average rating
GYM SUPPLEMENTS U.S 4 months 11 2.8
Developer Reply

Hi there, thank you for letting us know your concerns. While we are unable to access your admin portal for security reasons, I will have a member of our escalated support team reach out to provide you better guidance for ensuring any Klaviyo code is properly removed.

1 / 5 Share
Feb. 14, 2022

This app has the worst support ever!!! My account is still disabled 4 DAYS AND I'm STILL PAYING FOR IT!!!! The support Wei Hei is the worst maybe she's still drinking and hasn't resolved my issue for 4 days. I've already cleaned the mailing list and still tells me I didn't doo anything, but if she can only think a little bit, she'll notice that a new segment was created.

Store Using app Total reviews Average rating
Fishers Cart Over 1 year 6 3.7
Developer Reply

Hi Jerome, thank you for sharing your feedback. We are so sorry we missed getting back to you. I will ensure our team reaches out shortly to provide you a refund for the days you did not have access to your account.

1 / 5 Share
Feb. 14, 2022

When I speak with reps from other apps they rave about Klaviyo, but I'm guessing they have not gone through the onboarding process. We were assigned an onboarding specialist, but they don't help you much with the technical stuff. She's just a project manager, essentially who assigns all the tasks to you. Really great sales pitch, but you feel high and dry after you've signed up. Update: Their documentation is really awful.

Store Using app Total reviews Average rating
C-IN2 New York 5 months 13 3.8
Developer Reply

Hi Samuel, thank you so much for providing this feedback about your first week of onboarding— I am going to let my team know that reviewing technical use cases is important to you so you can get to that portion of onboarding sooner. You will receive an email from them shortly. In the future, feel free to reach out to us at [email protected] so we can address these concerns directly.

5 / 5 Share
Feb. 10, 2022

I've been using Klaviyo for almost 2 years since I found out it integrates seamlessly with my Shopify store. It's been great. The online help pages are actually helpful, and my emails have never looked better. I recommend it to every entrepreneur I meet!

Store Using app Total reviews Average rating
American Happy Almost 2 years 1 5.0
5 / 5 Share
Feb. 8, 2022

Best email software to integrate with Shopify - Hands down. I would highly recommend to anyone looking to start email marketing to use Klayvio.

Store Using app Total reviews Average rating
Lane Walker Books Over 1 year 1 5.0
1 / 5 Share
Feb. 3, 2022

I'm having a terrible experience. Here's why: I thought Klaviyo would be good because you see it everywhere and integrates with everything. When I just started using it I was contacted by a sales person. He gave a demo and was classic sales person, using persuasive sales techniques, promising many things, only to have to find out that they don't deliver on those things. One of the main things they promise if you upgrade is that you get access to Live Chat, but the buttons to chat support are NOT EVEN CLICKABLE! So if you have problems you are basically f'd, because there's no way to get proper help. A lot of the features are glichy or don't work the way that you'd like. You get to realize that everything is built for ease of implementation for the developers and not for ease of use and functionality for the user. Honestly, I really gave this software a good try, but because I cannot vent and talk with a person, it frustrates so much that the only place I feel like I can do it is here.

Store Using app Total reviews Average rating
Kendama-Senses About 1 month 11 4.6
Developer Reply

Hi Jordi, I hear your frustration. Live Chat is currently available for customers on paid plans, so it is unfortunate to hear the button would not direct to the feature. I'm going to connect you with a real person on our escalated Support team to help you through these issues. We are here to help! In the future, please feel free to reach out to us at [email protected] if you have a concern.

5 / 5 Share
Feb. 3, 2022

So easy to use for a beginner like me who isn't very tech savy! I already love it and can't wait to see some amazing results!

Store Using app Total reviews Average rating
Next Level Skin Pty Ltd 4 months 10 4.9
1 / 5 Share
Feb. 2, 2022

THIS APP SUCKS. I send one message to 173 contacts but it says that U used up 500 messages. It you go over the amount of messages you sign up for they'll bill you for it.

Store Using app Total reviews Average rating
laelcosmetics 11 days 2 3.0
Developer Reply

Hi laelcosmetics, I'm so sorry you've had this experience and this is not expected behavior. Unless you've enrolled in auto-upgrade billing, we will never charge you above your current plan price! Can you please email us at [email protected] with your account information so we can look into this for you?

5 / 5 Share
Jan. 25, 2022

Es la mejor aplicacion para email marketing que he encontrado para shopify. Los flows y automatizaciones son faciles de usar y ahorran mucho tiempo.

Store Using app Total reviews Average rating
Biune. 7 months 2 5.0
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