Klaviyo: Email Marketing & SMS

Very pleased with this app, at first I did not really understand but now the possibilities are endless! It's great :)

Best email marketing app! Way Better than other mailchimp or Constant Contact. 10 out of 10 would recommend this app!

I rarely (if ever) leave reviews, however the Klaviyo platform has really impressed me. We switched from Mailchimp nearly 12 months ago and have never looked back. Mailchimp is great if you are just getting started, however Klaviyo offers unrivalled levels of customisation, targeting and granularity. I have yet to find something I am unable to do via Klaviyo. When using Mailchimp I was always held back by the system, whereas when using Klaviyo I am only held back by my creativity or lack of skills (which the Klaviyo support is very useful for!).

Great for email marketing campaigns. User face is a lot nicer and easier than mailchimp and the support team are truly amazing and super responsive to all my technical questions! Highly recommend

Very good app, easy to understand and to work with. I hope it will bring me more revenue in the future. www.satinerose.com

We have been using Klaviyo on HippieShop.com since we migrated to Shopify Plus. It's a really powerful app and very help in creating email campaigns and flows which currently account for 12% of our total sales. The built in flow templates were easy to set up and basically pay the monthly fee the app with no extra work. Great investment, give it a shot! -HippieShop

Very easy to use and has all the options we would like. Also has a lot of helpful articles and great support if we need any assistance.

I have been using this app to capture my email contacts gathered by my spin wheel app. Klaviyo was recommended by top online marketers as the best option in email management. I was blown away by the ease and depth of the software. Don't be scared of the increasing cost as your list grows, because this software will pay for itself with just the abandoned cart flows turned on. Keep up the great work!! PS. The training videos and webinars are amazing and FREE!!

Best in the business. So affordable and even more powerful. If you want powerful easy to use email marketing and automation this is for you. Cant recommend highly enough.

This app is a game changer. I was a bit overwhelmed at the start, but it didn't take me long to work out how it all works. I highly recommend it because it will help you to automate your lists and send out professional-looking emails to potential customers, or existing customers. Almost forgot, their support team is GREAT!

While the functionality, in theory, is excellent as it allows for more sophisticated segmentation and automated flows than most mid tier email platforms will allow, the execution is shaky. The team clearly has an admirable mission in mind yet feels incredibly junior and not too professional. We have encountered numerous hiccups, such as the most recent example: We were unable to send an email blast. After reaching out to support, we received an email stating that there was (an unannounced) scheduled maintenance. When we mentioned that it would have been good practice to alert businesses of this scheduled maintenance in advance, this is the reply we received: "I've shared this feedback with the team and I believe they felt it would have been a smaller or lesser noticed UI experience. Again, we're sorry for the maintenance and inconvenience. If you need anything, please let us know!" Clearly, it is never Klaviyo's fault. They refuse to take responsibility and place the customer at the center of their business model. This is a company run by very talented children who have yet to grow up and understand that fun functionality must be cooked up with one, and only, purpose in mind–serving their clients. Update: I am now taking my business to Omnisend. They provide all the functionality of Klaviyo and more. Moreover, they are customer centric and understand that they are in a service oriented business.

Stay away. Cost us a ton of money cleaning up after their mess. Customer support is spotty, at best. The IT team is disconnected from their customers, working on stealth pushes and creating havoc that we only found out days later, when we saw issues arise that had never been encountered before. Understandably, this can happen once in a while. But with Klaviyo, this is the norm. Not only not worth their exorbitant monthly fees but will hurt your sales as well.

It's good, until it isn't. Our account was suspended today with no warning whatsoever - apparently sending to non engaged customers. It's been 8 hours and NO response from their customer service team. Totally unacceptable.

HANDS DOWN THE BEST E-COMMERCE CRM, AUTORESPONDER, CALL IT WHATEVER YOU LIKE...I TRIED, MAILCHIMP - DRIP (horrible) and now Klaviyo, this is not even a competition, Klaviyo stand tall, alone on top of the podium 1-2-3

Switched from Mailchimp and I'm WAY happier now. Use friendly, syncs with my Shopify account - beautiful templates. Happy happy and totally recommend.

I pay over $900 / month and they don't even have phone support. Constant glitches delay product launches.

The app itself seems to be doing what it should - and I think better than Mailchimp. This one has better features. But the costumer service has so far been really bad. I have contacted them for 2 weeks now and no reply. Is a bit frustrating to pay for a product, and ending up hirering people from outside to help you out...

Klaviyo is a great marketing tool. The setup and integration is really easy, even if you migrate from another tool. Lots of documentation. Serious e-commerce companion.

So far, so good! Great tool to start with. In comparison to others, Klayvio is the best of them all. Take advantage of the free version just to see the results and you'll be a paying customer in no time

I highly recommend this app. Integrating Klaviyo with your Shopify makes your email marketing and review collection so much easier.