Klaviyo: Email Marketing & SMS

Nov. 1, 2021

Unfortunately, not a good introduction on Klaviyo's part and support is slow to respond, if at all. Too bad! The Shopify integration does not work either. Support says everything is set up correctly but when I want to create a campaign, I have to manually export the contacts from Shopify and import them into Klaviyo. So what is the point of installing a Klaviyo app?

April 8, 2023

Klaviyo is full of bugs. For instance, their default email preferences update does not display the current selections of the user. When I reported this to customer support, they insisted that this was not a bug at all but rather an enhancement request. Insane! I then discovered on my own that Klaviyo allows you to create your own email preferences page, but as they explicitly say, they offer no support for it, you are on your own. After struggling on my own I got it working, only to then realize that this page is only HTTP and insecure. So I spent a day figuring out some clever workarounds to solve this but then another bug has now crashed this feature completely. I am stuck waiting until tomorrow when customer support chat is available again to fix this. Email support autoreply tells me to expect to wait 48 hours. This is just one of at least half a dozen bugs I've encountered, each of which cost me days of work to find workarounds on my own. Customer support chat can go four days in a row without being available due to maintenance overlapping with the weekend. FOUR DAYS!!! When customer support chat is down for maintenance, there is no prior warning or current alert when you try to use it. It is just greyed out for no apparent reason. When this first happened to me, I wasted an hour trying to figure that out before giving up and switching to email support. The only reason I don't totally regret picking Klaviyo is I suppose other platforms could be worse or have their own set of issues. If you like frustration, you will love Klaviyo. UPDATE: I am leaving at 2 stars because when Klaviyo works, it does the trick. But I am back to spending days getting their preferences pages working. After 18 months, it spontaneously broke and I am back to this nightmare. Klaviyo support has given up solving their bug and has asked me to use Cloudflare community postings for help in solving this.

March 16, 2021

Incredibly over complicated. The sales guy makes it seem super great, but only if you have someone on staff to take all the tutorials and figure out how it all works together.

March 16, 2021

I am phasing Klaviyo out of my stores because it significantly slows them down, hurting SEO, and cancelation requires an email, the address for which they do not share on their site.

Nov. 6, 2020

This is a great platform, but not if you have Amazon and Ebay integrated with your Shopify account. We can't market to those customers so there should be a way to adjust sync setting to not import them into Klaviyo, but there isn't and when you get over 100 Ebay and Amazon orders a week, those useless profiles either take too much time to suppress or cost you a lot of money as Klaviyo charges you based on how many profiles get imported into your account.

Sept. 27, 2020

We were using this app for a month and the setup for re-targeting emails was easy enough and it seemed to be working, but was surprised to sign into the app today after a couple days of not signing into it only to find that it had completely disconnected sometime in the last couple of days (so our potential customers weren't sent emails), so I have the option to set it all up again and hope it doesn't happen again, or go with a different app..I think we all know which is the safer choice. But using the app at least was a good enough experience up until that point.

Sept. 15, 2019

the product works well,BUT the cancellation part is grey, I removed the app from Shopify thinking that everything was done and canceled, they keeping me charging $20 for the next 2 month, when I wanted to cancel I had to fill up a form and confirm by email, really tedious and grey cancellation procedure, instead of doing everything directly from Shopify, just gave them $40 for not sending any email, instructions VERY unclear, and they take advantage of all the users using Shopify in "auto-mode" installing and uninstalling and no need to think about it anymore, completely disappointed.

Aug. 20, 2019

I had high hopes but am very disappointed. I really hate Mailchimp and I needed something much better. When I first talked to Klaviyo (before I paid $400 fee) they were super nice, friendly and helpful. As soon as I paid my rep (Kaleigh) forgot to send me an invite to a conference call and didn't even schedule me in. I was sitting there like an idiot trying to get a hold of her because my entire schedule that day (a very busy day) revolved around that phone call. Finally she got on the phone and was rude and passive aggressive throughout that entire call and just tried to get rid of me because she double booked other calls. I almost canceled my subscription at that point. They gave me a different rep (Alex) who actually was quite amazing - so helpful, knowledgeable, super friendly, hard to believe both people work for the same company. So I made a mistake of not canceling my subscription. Today I was trying to create my first campaign and already ran into issues. I don't like to use the word ugly but I can't find anything else to describe their email templates. Just hideous. Even mailchimp was better. Very disappointing. I tried talking on their chat support (because even for $400 a month you don't get to talk to them on the phone) and Sammy - the person who was helping me was apparently from team Kaleigh - another passive aggressive jerk. I am going to speak to Omnisend today about switching because I have just had it with these guys. Which is too bad because I think they have a lot of good features (automation, segmentation, etc. etc.) and they have at least one competent product specialist (Alex) but in general UI is not that great and I don't see why I need to pay so much money just to have someone be so rude to me. I can get it for free.

June 30, 2018

Good tool, but lacks customer support for the price we are paying. Other tool offer similar features and much better support

Nov. 16, 2017

App functionality is good. But support is poor. This app is causing the layout of other elements on the page brought in by another app to break. Tier 2 support only pointed me to the existing documentation that I had already read. In the end, they were not willing to dig deeper into the issue by looking at the code on the site. Their final response/resolution was: "Unfortunately if the Javascript from the Klaviyo form is breaking the carousel behavior of the Instagram feed, the only workaround would be to use a Shopify form instead of a Klaviyo form. It's not clear what part of the Klaviyo Javascript is causing this, as it's just loading standard jQuery, form validation, and instructions for how the form data gets submitted."

May 19, 2017

"Get started in minutes with 1-click integration" is not true. I ask to the support why the app is not working on my shop and they tell me, at the second email, this is because my shop is not connected to klaviyo (and nothing more) so is not true the 1-click integration. I decided to delete it and don't give more time to the app. Maybe for other users will be good but not for me, too much slowly to start to use. - the support answer very quickly but don't give solutions.