All reviews

Rating Breakdown

  • 5
    80% (2,484 ratings)
  • 4
    5% (158 ratings)
  • 3
    2% (52 ratings)
  • 2
    2% (56 ratings)
  • 1
    11% (340 ratings)
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4 / 5 Share

May 11, 2022

Worth a try. A esstential tool to reach out customers and get them reengaed. I am trying it and advise fellow Shopifians to do the same.

Store

Prokare

Using app

5 days

Total reviews

12

Average rating

4.6

4 / 5 Share

May 3, 2022

kinda weird to use at first but good once it gets going, had some good and bad experiences but overall id continue to use it

Using app

About 3 years

Total reviews

1

Average rating

4.0

4 / 5 Share

April 3, 2022

Semplice da utilizzare, immediata ed intuitiva, apre a moltissime possibilità di applicazione. Consigliata.

Using app

3 months

Total reviews

1

Average rating

4.0

4 / 5 Share

March 30, 2022

Hello I left a bad review as I didn't manage to get support, then they contacted me and explained that they had an higer number of request this last days, so they gave me a fantastic support to fix my issue. Thank you again Tracy for your great support. The app is anyway very very good, maybe a little old style design, I can't compare with others, but I chosed it because of the features it has.

Using app

4 days

Total reviews

21

Average rating

5.0

Developer Reply

Update 3/30: Manuela, we appreciate you working with us to get a resolution to your concerns. We're so happy you had a great experience with Tracy and I'll be sure to thank her on your behalf. Hey Manuela, thanks for sharing your feedback and sorry to hear this has been your experience. I'd be happy to help you get connected to someone who can help, so please look out for an email from our Support team shortly. We appreciate your patience and are excited to get you back on track.

4 / 5 Share

Jan. 24, 2022

The Klaviyo App has been great for us in collecting newsletter sign ups, set up forms and conversion pop ups. There is a learning curve to really get the most out of the platform but I have found it to be fulfilling all of our needs (on the free version). We will certainly keep using it and, when the time comes, switch over to the paid version to continue our growth.

Using app

Almost 2 years

Total reviews

1

Average rating

4.0

4 / 5 Share

Dec. 13, 2021

I gave the app 4 stars because today is my first day using this. It does take me a little bit of time to figure it out but its not that hard that ypu cant get it. I just sent out my first campaign so crossing fingers this works. I love how easily it integrated to my shopify store. I mostly love that its free for those of us that are starting out

Using app

About 1 year

Total reviews

1

Average rating

4.0

Developer Reply

Hi Josephine, we're so happy to welcome you to Klaviyo. We'd love to know how we can improve as it seems we haven't 100% exceeded your expectations (yet). Please look out for an email from our team with an invitation to meet!

4 / 5 Share

Nov. 25, 2021

I am a novice at this type of work. Klaviyo's support has been great and has kept me on the right path. They provide practical help and solutions and get in and help you complete your projects.

Using app

9 months

Total reviews

2

Average rating

4.5

4 / 5 Share

Oct. 31, 2021

So far I'm loving it. At first when seeing other people use it, it was confusing. But after getting the chance to slow down and taking the time to learn it for myself, it's not too bad after all and you do get the flexibility to add in your own graphics, gifs, etc. to really make it your own without having to use the basic outlines that's provided. Additionally, everything is just seamless, simple, and straight to the point. Also, I love creating the flows and triggers, too. That really helps. The only thing I wish is that more fonts were implemented aside from your basic helvetica, character spacing, and such. That would help a ton. But, otherwise, that's about it.

Using app

10 months

Total reviews

2

Average rating

4.5

Developer Reply

Hey Kimberlee, look out for an email from us with some font-related tips. We support more than Helvetica and are excited for you to explore your options! Stay tuned...

4 / 5 Share

Oct. 21, 2021

I come from Mailchimp and the level of integration you receive from Klaviyo compared to Mailchimp when working with Shopify is way better.

Using app

About 4 hours

Total reviews

1

Average rating

4.0

Developer Reply

Hi Marcus, thank you so much for the kind words. We pride ourselves in providing a best-in-class integration with Shopify. We'd love to know a bit more about how you're getting along with Klaviyo, so please look out for a separate email from us looking to connect.

4 / 5 Share

Sept. 10, 2021

Klaviyo is a great combination of features that make segmentation, email building, automation creation, and customer management all user-friendly, intuitive and convenient. I wish there were more capabilities for analyzing segments and campaigns post-send, but their analytics are more advanced and accessible than the other messaging softwares I use in for my job.

Using app

Over 2 years

Total reviews

6

Average rating

4.8

4 / 5 Share

July 19, 2021

Très bien , il faut qd meme un peu de temps pour bien prendre la machine en main .. je regrette juste que la gestion de la langue ne soit pas intégré . par exemple que si le visiteur de mon site séléctionne la langue allemande , et bien que j'ai un trigger qui redirige vers mon contenu écrit en allemand !

Using app

6 months

Total reviews

1

Average rating

4.0

Developer Reply

Thanks for this feedback! We're working hard to localize the experience for your customers when they interact with Klaviyo elements and appreciate hearing what you shared here!

4 / 5 Share

July 14, 2021

We were having some issues with one of our sign-up forms. After some complaints, the customer service manager just reached out and we were able to resolve this matter. Thank you.

Using app

Over 3 years

Total reviews

9

Average rating

4.4

Developer Reply

Hey! Sorry you've had trouble getting in touch with us. Our support team is reaching out directly with additional details. Looking forward to helping you get back on track!

4 / 5 Share

July 10, 2021

So far so good! I'm still learning the ropes. I wish it was easier to understand back populating and editing a flow while its active

Using app

Over 2 years

Total reviews

4

Average rating

4.5

4 / 5 Share

July 10, 2021

Great product, takes some time to learn it but once it clicks it's very powerful and once you template emails and sections of emails it's very fast to create what you need.

Store

Kwality

Using app

Over 1 year

Total reviews

5

Average rating

4.6

4 / 5 Share

July 7, 2021

A must have for small businesses. It does take some time to get the hang of sending promos via email but it is awesome once you do. I am glad that I found this app!

Using app

About 2 hours

Total reviews

2

Average rating

4.5

4 / 5 Share

June 13, 2021

This is my first time using Klaviyo and I can admit it's easy and simple. When I need help I either use the website or youtube. Great company!!

Using app

Over 2 years

Total reviews

2

Average rating

4.5

4 / 5 Share

May 5, 2021

love it! so far so good! If only it diddnt have a water mark! but besides that its great. I watched lots of youtube videos to figure it all out lol.

Using app

Over 1 year

Total reviews

1

Average rating

4.0

4 / 5 Share

April 4, 2021

Al principio me costó un poco hacerme con la aplicación y en como ir configurando los mails y campañas, pero poco a poco se ha ido haciendo mas intuitivo y vale la pena. No conectaba con las listas de suscriptores y clientes y podia enviar campañas, una vez solucionado, todo genial ya que tiene muchas plantillas para realizar esas campañas. Sirve muy bien para realizar un seguimiento de los carros abandonados etc,.

Using app

4 months

Total reviews

3

Average rating

4.7

4 / 5 Share

Feb. 9, 2021

We switched to Klaviyo from another automated email subscription service that we were unable to move forward with. After initial setup we were immediately able to start sending out emails with no problems. We are still learning how to use this application and we still have questions but the staff has been helpful in steering us in the right direction. It is a little more complicated for a beginner but once you get past the basics it does a lot that our last program couldn't dream of doing. 4 1/2 start wold be more appropriate. Very happy so far!

Using app

12 days

Total reviews

2

Average rating

2.5

4 / 5 Share

Feb. 7, 2021

I just switched from Mailchimp and this is way better. The only thing I liked better about Mailchimp was the price, but Klaviyo integrates much better with Shopify. So far I find it easier to automate flows, collect data, and design e-mails for scheduled sending.

Using app

12 days

Total reviews

1

Average rating

4.0