Klaviyo: Email Marketing & SMS
Email marketing, SMS, & WhatsApp that turn messages into sales
Rating
4.5
feedback
2,589
chart
#2,455
All reviews
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Feb. 11, 2026
This is a great ESP and marketing service.
Thank you so much for the 5 star review 😁
Feb. 4, 2026
Great customer care, absolutely on it.
Thank you for the 5 star review! We appreciate you shouting out our customer support team!
Jan. 30, 2026
Super Support - sehr hilfreich und unterstützend
Vielen Dank, dass Sie unser Support-Team lobend erwähnt haben! Wir freuen uns sehr über die 5-Sterne-Bewertung!
Feb. 2, 2026
I was unable to receive verification codes when logging into my account. Kalviyo teams helped me figure it out.
Thank you for the 5 star review! We're really glad to hear you're able to log into your account again, and our team could help with this process!
Jan. 27, 2026
Found this to be far better than Mailchimp and they seem to be always improving the features and have so many options to customize your email design. I love how easy it is to set-up A/B tests, the integrations, the analytics, and the new AI tools as well, not to mention incredible customer service if you ever have an issue (or in my case, accidentally permanently delete something).
We're really glad to hear that you're loving the features and AI tools we have! Thank you for shouting out our support team, and for the 5 star review!
Jan. 22, 2026
We switched to Klaviyo in order to use Email Marketing & SMS within one app and it has been such a smooth transition. We love the ease of use that the app offers as well as the customer service. We frequently attend their seminars and find their articles and resources very helpful.
Super happy to hear you switched to Klaviyo and are loving our seminars and support team! Thank you so much for the 5 star review!
Jan. 20, 2026
Klaviyo is hands-down one of the most powerful email and SMS platforms out there for ecommerce. The depth of their analytics is where they really shine. From revenue attribution to flow-level performance and segmentation insights, Klaviyo gives you the kind of data that actually helps you make smarter decisions and squeeze more sales out of every campaign. The segmentation and automation capabilities are excellent, and once you know your way around the platform, it becomes a serious growth engine. If you care about understanding customer behavior and optimizing lifecycle marketing, Klaviyo is hard to beat. That said, pricing is the biggest downside. Being charged for all profiles in your account—even ones you never email—can feel frustrating, especially for growing brands with large lists. It would be much more fair (and sustainable) if pricing were based only on the profiles you actively send emails to. Overall, Klaviyo is an elite tool with best-in-class data and performance. If they adjusted their pricing model to better reflect actual usage, it would be close to perfect.
Thank you for the thoughtful, 5 star review! We're really happy to hear that you're seeing value in Klaviyo analytics, and that the data we provide is helping your business grow. Understanding your customers is incredibly important, and we're glad that we can help you do so! We appreciate the feedback regarding pricing. Klaviyo bills based on active profiles, and we encourage you to suppress profiles that you don't plan on sending emails to. You keep suppressed profiles' data, but since they're unable to receive emails, you do not need to pay for them, and they do not count towards your active profile limit. We encourage you to reach out to our support team, and we can help you suppress profiles, which will in turn help save on your plan!
Jan. 20, 2026
Great email tool! We have over 30,000 subscribers and the continued focus on customer experience from Klaviyo has helped me better serve my customers.
We're really excited to hear that Klaviyo's helping you connect with customers and improve their experience! Thank you for the 5 stars!
Jan. 16, 2026
Amazing, detailed, precise solutions provided by customer service.
Thank you for the 5 stars, and for shouting out our support team!
Jan. 14, 2026
Love using Klaviyo! The platform has provided the specific functionality we are looking for to achieve our email and sms goals.
Thank you so much for the 5 star review!
Jan. 14, 2026
We’ve had a great experience using Klaviyo to increase customer engagement and scale online sales across our brands. The platform is intuitive and user-friendly, giving our teams clear insights and tools that directly improve the customer experience. Its seamless integration with Shopify makes it easy to launch targeted, time-sensitive promotions with reliable performance metrics. Those insights allow us to stay agile, quickly optimizing campaigns, forecasts, and marketing goals.
Glad to hear that Klaviyo is helping you engage with customers and improve their experience! We appreciate the 5 star review!
Jan. 14, 2026
Great app to work with, with endless possibilities for segmentation and flow development. Also customer service is amazing, they are fast and always there to help us out whenever we need. Highly recommend it.
We appreciate you shouting out our support team! Thank you so much for the 5 stars!