All reviews

Rating Breakdown

  • 5
    85% (2,195 ratings)
  • 4
    3% (75 ratings)
  • 3
    1% (27 ratings)
  • 2
    1% (34 ratings)
  • 1
    9% (242 ratings)

Reviews with Text

  • 80% (2,049)
Review RSS Feed Review RSS Feed

2 / 5 Share

Dec. 11, 2024

There is zero customer support from this app on the free plan, not even email. I know many aps will limit support on free plans (e.g. you don't get live support), which is fair enough. However, you can't even reach anyone by email if you have a problem without upgrading to a paid plan. We are a new and growing business so where we can we are using lower cost or free plans to begin with, but will of course upgrade as appropriate as we grow. But if this is how Klaviyo approach customer support, why would I upgrade to a paid plan. To be fair, for what I am currently using for at least, the app works well and is fairly user friendly once you get used to it.

Using app

Over 1 year

Total reviews

11

Average rating

4.7

5 / 5 Share

Dec. 11, 2024

Easy to ingtegrate and use. We use Klaviyo to send all our emails - flows, marketing and more. The product feed and linking is quite easy.

Using app

Over 4 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your support!

5 / 5 Share

Dec. 11, 2024

Excellent. Powerful email and SMS but user-friendly.

Using app

Over 2 years

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for your support!

5 / 5 Share

Dec. 11, 2024

I highly recommend the Klaviyo app in Shopify for email marketing. It is easy to use, has great training and integrates beautifully with Shopify.

Using app

8 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your support!

5 / 5 Share

Dec. 11, 2024

Simplified our approach to email marketing, easy to use campaign and transactional email creation tools, simple to use automation/flow editor.

Using app

About 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your support!

5 / 5 Share

Dec. 11, 2024

Klaviyo is an easy-to-use platform that is robust enough to grow with a business, and straightforward enough to get junior staff trained & ready to utilize advanced features/functionality in a hurry. The amount of content provided in the Klaviyo knowledge center is excellent, and I especially appreciate the amount of content marketing the team does by way of publishing best-practices, benchmark, and other such guides.

Using app

Almost 2 years

Total reviews

8

Average rating

5.0

Developer Reply

Thank you so much for your support!

5 / 5 Share

Dec. 11, 2024

They're just the best. We use them for both Email & SMS. Everything just works but if for some reason you're trying to solve for an edge case, support is always there when you need them. Have been a customer for 4 years for our brand and never considered switching. Have recommended about a dozen other founders to Klaviyo. They're the best!

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your support!

5 / 5 Share

Sept. 26, 2025

Great piece of software.

Using app

Almost 2 years

Total reviews

6

Average rating

5.0

5 / 5 Share

Dec. 10, 2024

brought in great conversions for my business

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

We love hearing this!

5 / 5 Share

Dec. 10, 2024

We love Klaviyo - just invaluable and the most intuitive email system you can ever have.

Using app

About 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for the 5-star review!

5 / 5 Share

Dec. 10, 2024

Using app

6 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for the 5-star review!

5 / 5 Share

Dec. 9, 2024

Using app

5 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for the 5-star review!

5 / 5 Share

Dec. 9, 2024

Store

MKshop

Using app

About 11 hours

Total reviews

4

Average rating

3.5

Developer Reply

Thank you for the 5-star review!

5 / 5 Share

Dec. 9, 2024

Using app

7 days

Total reviews

5

Average rating

5.0

Developer Reply

Thank you for the 5-star review!

5 / 5 Share

Dec. 9, 2024

Using app

22 days

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for the 5-star review!

5 / 5 Share

Dec. 9, 2024

Great software not the cheapest but awsome features and great customer support

Using app

About 2 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for the 5-star review!

5 / 5 Share

Dec. 8, 2024

Always Learning! Thank You Shopify Family!

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your support!

5 / 5 Share

Dec. 8, 2024

The best email marketing app I've used. It sure did take some getting used-to, but once you do, the automations and flows are powerful!

Using app

About 1 year

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for the 5-star review!

5 / 5 Share

Dec. 7, 2024

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the 5-star review!

5 / 5 Share

Dec. 7, 2024

Me encanta trabajar con Klaviyo. El email marketing simplifica mucho todo el proceso de ecommerce.

Using app

About 2 months

Total reviews

3

Average rating

5.0

Developer Reply

Muchas Gracias