Klaviyo: Email Marketing & SMS
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Beware of their predatory billing system. If you accidentally exceed your usage, they automatically upgrade you to a higher package for the entire next month without any warning, notification, or reminder. You have to manually downgrade it yourself or you're stuck with the extra charge. Even worse, I exceeded my usage on May 2nd and immediately reset it, but they still charged me for overage on May 3rd, applying it to the next billing cycle. This is not just careless—it’s outright deceptive. What was worse: I contacted to the support and asked for a refund of the $25. They refused. I seldom write a negative review of any business. Klayvio is just absurd. I just hope that any small business owner can find a good alternative. If you do, feel free to share it. I am going to share this post on Reddit as well.
Thank you for sharing your experience with us. Our support team has reached out to you via email to help address this issue, and we're eager to work with you and answer any additional questions or concerns you have.
Una herramienta muy integrada a Shopify que funciona muy bien y es fácil de gestionar. Tiene un buen servicio al cliente.
¡Muchísimas gracias por tus amables palabras y por la reseña de 5 estrellas!
Thank you for the 5 stars! 🌟
Once you are signed up, the customer support disappears completely. I got a new device, cannot login via MFA, and their solution is for me to contact support, which requires MFA authorization. This app is not user friendly and the support is awful.
Thank you for sharing your experience and providing feedback. We apologize for the negative experience you had with us, and our Support Leadership team is reaching out to you.
I can't contact suport says my plan doesn't allow to contact support, and i want to move to the next plan of 20$ as say here, but while i click on upgrading my plan only find one option to pay 150$/M
Thank you for sharing your feedback with us. When upgrading from a free to a paid subscription, you will need to choose a plan that can hold the amount of active profiles currently in your account. In order to move up to the $20/month plan, you'll need to suppress active profiles, in order to be under the 500 profile limit that the $20/month plan provides. It's always a good idea to suppress profiles you're not emailing, as suppressed profiles do not count towards your active profile limit. We recommend taking a look at our help article here, which explains this process in detail: https://help.klaviyo.com/hc/en-us/articles/24263920096027
Muy fácil de configurar y personalizar.
¡Gracias por la reseña de 5 estrellas! ¡Lo apreciamos mucho!
Incredible integration!
Thank you so much for the 5 stars!
seamless and user friendly !
Thank you! We appreciate the 5 star review!
Klaviyo and Shopify go hand in hand and work seamlessly together. I consider it invaluable to our business growth.
We appreciate the 5 star review!
Amazing! Increased revenue dramatically!
Awesome to hear this! Thanks a bunch for the 5 stars.
Great
Thank you for the 5 star review!!
I recommend this app! It was easy to use thanks to a step by step guide. I can't wait to see how this improves my business.
Thanks for the 5 stars! We also can't wait! 🤞
By far, the best email marketing provider I have ever used. The ease of integration with Shopify is also a huge plus.
Thank you so much for the 5 star review!
They Steal Your Money - They Change their Pricing Policy to Gouge their Customers by going from emails sent to active profiles, raising prices by 2x to 10x - Despite committing to a plan, they will upgrade you without your consent and charge you
Thank you for your feedback. Klaviyo exists to help you to understand your customers and drive growth from those relationships. If you have profiles that you are not emailing, we highly recommend that you suppress them. You do not pay for suppressed profiles, but you maintain their data so you can understand the actions they have taken. A member of our support team has reached out to you regarding this situation and is eager to help you resolve it.
Thanks so much for the 5 stars!!
The app imports all users indiscriminately, including those from imported Amazon and eBay orders, and so on. As a result, the number of profiles increases several times over, and the cost of using the app rises accordingly. These profiles are useless because they do not even have real contact information. It turns out to be a waste of money. Support is useless, and the online chat is unavailable unless you pay. The average response time by email feels like a year and a half. I used another app that costs twice as little, and there was no such problem — everything worked out of the box.
Thank you for your feedback. Klaviyo exists to help you to understand your customers and drive growth from those relationships. If you have profiles that you are not emailing, or profiles with emails unattached to real individuals, we highly recommend that you suppress them. You do not pay for suppressed profiles, but you maintain their data so you can understand the actions they have taken. A member of our team has reached out to you over email, and is looking forward to working with you to help solve this issue. In addition to your access to email support for the first 60 days of your free plan, you still have access to the following resources on your plan: - Klaviyo Community (https://community.klaviyo.com/), where you can connect with peers, join user groups, and crowdsource industry professionals for advice. - Klaviyo Help Center (https://help.klaviyo.com/hc/en-us), where you can access robust, step-by-step guides for setting up and maintaining your Klaviyo account. - Klaviyo Academy (https://academy.klaviyo.com/en-us), where you can find courses and certifications to enhance your Klaviyo knowledge and skills.
if you do the work the sales will come. And I finally decided to do the work. Klaviyo really is the best email option for me right now. I haven't even dabbled in the SMS text messaging but I will.
It's awesome to hear you're seeing success with Klaviyo. Thanks for the 5 star review!
Thank you for the 5 star rating! 😁
Thanks for the 5 stars! 🌟
Love the software so far. The automation is very powerful and even as a beginner in email marketing I am able to start my own flows and forms. Support from Klaviyo has been excellent so far.
So glad to hear that you're enjoying Klaviyo. We appreciate the 5 stars!
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