All reviews

Rating Breakdown

  • 5
    80% (2,356 ratings)
  • 4
    5% (156 ratings)
  • 3
    2% (52 ratings)
  • 2
    2% (53 ratings)
  • 1
    11% (336 ratings)
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5 / 5 Share

Oct. 28, 2023

An excellent email marketing and automation platform.

Store

Silky U

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 26, 2023

New to Klaviyo, and so far it's looking great. The support team is top-notch. A big thanks to Karissa, kindly resolved my flow issue in no time.

Using app

3 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Oct. 25, 2023

Fast and risolutive customer service. Easy to build up flows and campaign. The support of Gulden was special.

Store

HÀIDO

Using app

11 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Oct. 24, 2023

Laurel was very helpful with my request for some more customization with flows. Thank you!

Using app

5 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 23, 2023

L'application est très bien pensée et le service client très réactif. Il s'agit d'une application indispensable pour correctement relancer les clients intelligemment.

Using app

Almost 3 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Oct. 19, 2023

Great product that makes it easy to keep in touch with my customers. Excellent customer service in my experience.

Using app

11 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 18, 2023

Matt Widders is a very good support guru who excels as a doer, and listener and teacher. His patience, ability to simplify complex Klaviyo concepts and jargons, his step-by-step approach makes him a very good customer support person. He has a good ability to remain calm even when Im asking him many questions. This patience translates into his teaching style. He takes the time to explain complex concepts in a clear and concise manner, ensuring that I understood him. His step-by-step approach is particularly noteworthy. 10 stars Matt!

Using app

Almost 7 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 18, 2023

Mary at Klayvio was super helpful and got our app running properly. Great app if you are looking for email marketing with a very responsive support team

Using app

About 1 year

Total reviews

9

Average rating

5.0

5 / 5 Share

Oct. 17, 2023

I was initially hesitant to try Klaviyo due to the negative reviews, especially regarding their support. However, my experience has been quite the opposite. I started with the free plan, and their support was excellent, with quick responses. I'm now on a paid plan and very satisfied with the product.

Using app

7 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 17, 2023

I have used other email marketing tools...and Klaviyo has ruined me. I can't use anything else, it's simply the best! The only thing that bugs me is how many people pronounce it "claw-vee-oh"

Using app

26 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 17, 2023

Klaviyo is an amazing CRM tool. And more than anything, the support you receive when you have challenges is absolutely outstanding.

Store

Juniper

Using app

5 months

Total reviews

6

Average rating

5.0

5 / 5 Share

Oct. 16, 2023

Simple integration and Outstanding Customer Service/Live Chat.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 12, 2023

good as

Using app

10 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 11, 2023

This is the best meat and SMS service ever. They even offer a review service now.

Using app

Almost 2 years

Total reviews

11

Average rating

5.0

5 / 5 Share

Oct. 10, 2023

Using app

About 2 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Oct. 10, 2023

One of the few companies with good support. Facebook should learn something from Klaviyo.

Using app

About 1 year

Total reviews

5

Average rating

5.0

5 / 5 Share

Oct. 5, 2023

Wow! What an application! Takes a little bit of time to adjust to, but overall really excellent. Once you get the hang of it, you are flying. Additionally, the support is amazing. Specific call out to Caro & Estera who were both super attentive, knowledgeable and kind. One thing that I would like to mention is that the option to edit the header spacing on mobile needs some improvement. Nonethelss, love this app :)

Using app

10 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 3, 2023

Aaliyah was very, very helpful. Had my issue with a flow sorted in no time.

Using app

About 7 years

Total reviews

4

Average rating

5.0

Developer Reply

Great to hear and thanks for the review!

5 / 5 Share

Sept. 28, 2023

Alexandria D was an incredible support! The amount of time she spent with me and her level of patience were so greatly appreciated. She spoke to me slowly and at a base level to make sure I understood each step. She even went a step further to use metaphors from her own experience working retail to help me better understand some flow triggers I was having some confusion with. This girl deserves five gold stars and a raise! Klaviyo you are lucky to have someone who so evidently cares so deeply about their job and genuinely wants to help! Thanks Alex!

Store

eskiin

Using app

14 days

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for the review and for shouting out Alexandria!

5 / 5 Share

Sept. 28, 2023

Very robust integration and powerful app. Contacted the support live chat twice already and they always found the answer to my issues very quickly, great team and a great product.

Store

Zoaje

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for the review!!