Klaviyo: Email Marketing & SMS
Email marketing, SMS, & WhatsApp that turn messages into sales
Rating
4.5
feedback
2,574
chart
#2,267
All reviews
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Aug. 19, 2024
in sort of a nightmare situation now with adding our domain email and changing DNS records. all of our emails are landing in spam. Klaviyo said it was because we lost the confidence of the consumer... not true. this all happened in a week as we were trying to change our email. support is zero help. we said we would need to switch email companies as being without our email marketing for weeks would seriously impair our business, they simply say... sorry to lose you. we literally spent 1-2K a month...switching to omnisend or finding another partner
Aug. 19, 2024
Hands down the best email marketing tool out there. If you aren’t using Klaviyo you’re most likely missing out on great revenue opportunities. Even if you’re using their competition. I know because I’ve tried them all. I first signed up for Klaviyo when it was a tiny startup and liked what I saw, but switched to a competitor when it couldn’t integrate with my eCommerce platform at that time. However, after a couple of years and a lot of frustration I came back to Klaviyo and I’ve seen companies thrive as a result. You have to put the time in, but it’s worth the rewards. 10% of our revenue is regularly attributed to Klaviyo. Their learning tools are great. Take the time to join them on their webinars. Great company run by a great CEO.
June 22, 2025
The platform is amazing -best out there .really happy with how it performs and ease of use . Love the courses . 5 stars BUT the support is lacking .very very slow, limited weekend response , no phone number. Urgent issues when you can’t get into your account -took days to get a response ...very stressful when your business is running through it to not be able to ring , or have any online chat . Fix this and you’ll get 5 stars
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Aug. 18, 2024
So simple and easy to use, once set up it does all the work for you. I have recovered so many abandoned carts it pays for itself.
Aug. 16, 2024
User friendly and easy setup. Received guidance with a devoted team member has allowed for a seamless integration. Highly recommended.
Aug. 16, 2024
Aug. 16, 2024
Love how deep the integration of Klaviyo with Shopify goes. It makes triggering emails based on customers' shopping behavior more robust and personalized. I rely on Klaviyo heavily to understand our customers as a lot of Shopify data is fed into Klaviyo and it is really easy to use Klaviyo to get analytics. It also helps that Klaviyo has similar deep integration with many other platforms.
Aug. 15, 2024
If you ever get hacked, do not expect the customer support to help you. I have been using Klaviyo since 2021. Recently my account was hacked and after numerous emails to customer support, I have not received any help, other than them telling me that my account is not associated with the email I'm trying to use for my login. DUH ! That's the whole problem. It was changed. I will now have to uninstall this app, lose thousands of my customers emails, which I built up for the last eight years, as well as tell my bank to block these people from taking money out of my account. Thanks a lot.
Aug. 15, 2024
The interface and features are really impressive, so too the pricing promoted with the app-store. Once you are using it and your member numbers get over a few thousand, the costs skyrocket. Then if you uninstall it, beware. The pop-up windows for my newsletter sign-up remain. Shopify could not assist and referred me to Klayvio. This problem is still yet to be resolved and creating a horrible user experience. I think if someone uninstalls it should be a clear and clean removal and not this level of entanglement and impact on users. I regret signing up in the first place.
Aug. 15, 2024