Klaviyo: Email Marketing & SMS
Email marketing, SMS, & WhatsApp that turn messages into sales
Rating
4.5
feedback
2,593
chart
#2,359
All reviews
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Sept. 26, 2024
Has to be THE WORST customer service I have ever encountered. No chat, no phone number, only email, which is promptly ignored. I've been waiting a week for them to respond to an account access issue. Can't do much if I can't access my account. No need to point out the irony of a marketing company that doesn't seem to understand that their customers, the ones that pay for their service, need prompt, helpful support every now and then. An update: It is now three weeks, and Klaviyo has still not bothered to contact me and assist with my issue. Nice try suggesting it is my mail server, this has been checked, the problem lies with this email marketing company that clearly do not care enough about customer service to provide either a chat or a phone number for help.
Hello, I can assure you that our team has been replying to your support requests, and I sincerely apologize that you have not been receiving them. Our responses are sent via our ticketing platform using the alias [email protected], and it is likely that your custom domain has some strict security settings on emails coming through. At this point, only your domain provider or IT team can provide more context around why the email has not reached your inbox. We recommend you contact them for additional details and highly recommend that you add that alias to your safe senders list.
Sept. 5, 2024
Highly recommend Klaviyo. It's super easy to set up on your Shopify store, there's lots of support, the metrics you get straight out the box are amazing and visual too. Perfect for marketing your product and understanding what your customers better! The Klaviyo team are quick to reply, helpful and knowledgeable.
Thank you so much for the awesome review! We're thrilled to hear that setting up Klaviyo with your Shopify store was a breeze and that you’re loving the out-of-the-box metrics. It’s great to know our team has been quick and helpful too. If you ever want to explore more features or need anything else, feel free to reach out.
Sept. 5, 2024
I am working with a really great ecomm group and they have templates that have been easy to import and work with.
Sept. 4, 2024
Sept. 4, 2024
Really easy to use and offers great options to communicate with my customers
Sept. 3, 2024
Great support and providing exactly what we need for our email marketing, flows, newsletter etc :)
Sept. 3, 2024
Sept. 1, 2024
Aug. 30, 2024
it should be good but terrible, it is stuck at verifying my domain, and cannot contact the support
Aug. 30, 2024
I am extremely impressed with this platform! It is truly perfect in every way. The customer support team is absolutely wonderful—they go above and beyond to help with everything I need. Highly recommended!
Aug. 30, 2024
I am loving the Klaviyo app - and have taken the time to go through the suggestions on offer and I am producing stunning flows. I am truly a beginner and Shopify has made it very easy to integrate Klaviyo with Stamped io and it is coming together beautifully. The templates are easy to navigate and edit. I was so tired of paying huge sums of money to outsource all of this and the beauty of doing everything yourself is that you are in control of what your customers see and can stay on brand and make quick edits. Recommend and very happy.