Klaviyo: Email Marketing & SMS

Sept. 30, 2021

Great marketing automation tool. Have set up all kinds of automations for our Canadian customers whom we want to segment from our US customers. Would rate 6 stars if I can.

Sept. 29, 2021

Great app, have been using forever. I tried Mailchimp and even Active Campaign. Great to be able to segment my list, not be charged twice for users and not have to use a conduit.

Sept. 26, 2021

Loving it so far, excited to see what else they have in store. I will be following up in a month or two after I test it out more.

Sept. 26, 2021

Has everything I need, I easy to use and the customer service is great. You can create several flows and add several conditions to control your campaigns

Sept. 26, 2021

Great app. I love how efficiently improve my email sending procedure. After using this app, I can easily do email marketing.

Sept. 23, 2021

I have worked with multiple ESPs (email service providers) over the years and can tell you that Klaviyo is #1 at what they do--especially for their general audience (DTC/eComm). I will say, I've noticed reviews comparing other tools that offer the "same functionality" but there is a probable chance that these individuals are lacking a robust email marketing strategy to truly back those claims. You might be inclined to start with a very simple/handles-the-basics-type tool that offers free or competitive monthly costs. It's not worth it. Having to migrate and reframe your processes after the fact is not with it. I can tell you first hand that if you are ever planning to have or currently have the need for HIGHLY personalized automations, detailed segmenting, transactional emails, SEAMLESS integrations with a majority of your tech stack (returns, reviews, outside forms/popups, customer service tools like gorgias, etc.) then Klaviyo is far more established and advanced than a majority of their competitors. This product is easy to use (great for if you're new to email marketing) and simple to navigate when looking for something specific, but also robust enough to handle large lists/segmentations, persistent strategies, and detailed segmentation/personalization. Like any product, there is always room for improvement. For example, I wish I could split flows by if someone replied to an email (generally would love a reply tracking feature), but everything their tool is capable of FAR outweighs what they lack in these small, specific use cases. With Klaviyo, I feel confident that my emails will deliver, that they will deliver with the design I intended, maintain my credibility, and that I will be able to review the data to my needs in order to improve performance over time. I love the custom fields, simple API functionality, and being able to market to my customers authentically. I highly recommend it to anyone using Shopify and looking for the best, affordable ESP.

Sept. 22, 2021

I use the free account and so far I'm happy with what you can do. It is nice, you can make campains or send emails with trigger (e.g. initiate checkout)

Sept. 22, 2021

I was nervous about switching my email over to Klavijo abut it worked without a hitch and love using it. Glad I converted!

Sept. 17, 2021

We have loved our experience with Klaviyo so far. Their account specialists have been really helpful with onboarding and strategy, and the integrations with other platforms and smart services have been great. Highly recommend.

Sept. 17, 2021

Love using Klaviyo for our business, great connect w/ Shopify as well! Really like how easy it is to create segments of our audience to send the best information to each person possible.

Sept. 15, 2021

This app is great for working with Shopify, I only wish that it was a little less technical to use. It can do so many powerful things, but figuring out how to make it do them can be a bit tricky. I'm especially thinking of flows when I say this, if you don't know what a boolean is, then, like me, you might have to have help building your flows. So this is the part that I wish was a little more user-friendly. However, when I couldn't figure it out, Klaviyo's technical help was amazing. They stepped up and simply created the steps I needed them to. In that regard they are TOP NOTCH. And I'm very happy with the automatically created abandoned cart flows, etc. It really is a powerful tool for use with Shopify. Great job!

Sept. 13, 2021

Klaviyo is a great email program. It's intuitive and integrates perfectly with Shopify to aid segmenting and analytics, and the support we receive is excellent!

Sept. 13, 2021

We have been using Klaviyo for about 3 years now and it's a great program. Pricing can be adjusted easily on how many emails you send a month and it's easy to build emails and analyze the stats after. If your account is big enough, they provide a customer success rep that will analyze your account and offer helpful suggestions.

Sept. 11, 2021

This is the best email option for Shopify stores, hands down. No other email marketing service gives this level of integration, automation, and user behavior to the table. I've tested out AWeber, Mailchimp, Drip, Constant Contact, ConvertKit (and some others I'm forgetting) and for ecommerce, Klaviyo is the best.

Sept. 11, 2021

We love Klaviyo, great features and very helpful to build more engagement with our customers! Easy to handle.

Sept. 11, 2021

I love it. I've learned a lot in a few days with Klaviyo. I think the templates are great. I do wish there was improved video content on how to use it but YouTube helped me out. Also wish easier way to save my own email templates so I can easily reuse and modify. Otherwise, I love it!

Sept. 10, 2021

Very easy to use I enjoy their platform thus far and am excited to build more engagement with my subscribers

Sept. 10, 2021

Klaviyo is great! Being able to understand my customers and communicate with them based on that has never been easier for me and our business! Truly a gamechanger for us and I'm so thankful we switched over to them a few years ago!

Sept. 9, 2021

I am Klaviyo's biggest fan! When I started with them in 2019, I had zero contacts. We now have over 1 million emails collected with outstanding segmentation. Our open rates began around 8% and now have soared to nearly 30%. Klaviyo drives 20% of our business's revenue. Further, their customer service is unlike anything I have ever experienced. I've had the same rep since day 1 (Katelyn!) and she knows our business inside and out - every emaill, every flow, and she is always available to help. Having both SMS and email under one house has also been a game changer for us. A++

Sept. 9, 2021

I've used Klaviyo for the past couple of years and have always appreciated how user friendly it is. While working at DW Home, I've had an even better experience with my Customer Success Manager, Katelyn. She helps my team and I out whenever a problem arises or if we have any questions. I would highly recommend Klaviyo to anyone that owns a small or large business so you can truly measure the success of your emails and how much to invest in your business. Klaviyo is constantly adding new features weekly to help with reporting, benchmarks, and click through. Thank you Klaviyo! :)