Klaviyo: Email Marketing & SMS
Email marketing, SMS, & WhatsApp that turn messages into sales
Rating
4.5
feedback
2,571
chart
#2,267
All reviews
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Aug. 18, 2024
My store launch is being delayed because I want to ensure that the leads from paid advertisements will convert, so I need a solid email flow set up first. Unfortunately, I've encountered several issues with Klaviyo. First, I couldn’t upload my own fonts. I followed Klaviyo's suggestion to use the inspect tool to find the font code and upload its link, but it didn’t work. Although my domain and Shopify are connected successfully, I keep receiving errors when trying to publish a flow, stating it’s not synced to my store. I tested some cart abandonment flows using different accounts and waiting long periods, but no emails were sent, not even for test orders. When emails are sent successfully, they often end up in spam. Additionally, I’m forced to have my address in the footer of emails, which is problematic for a home-based business. Klaviyo also places a branding watermark on every email or pop-up, requiring an upgrade to a $20 plan to remove it. While I plan to upgrade once everything works smoothly to ensure my brand looks professional, the numerous errors and lack of support make it difficult to trust Klaviyo. I’ve spent two full business days trying to get it to work without genuine support. When someone finally responded today, they only addressed one error and didn’t provide a solution. It seems that without a higher-end plan, Klaviyo doesn’t offer much support. Larger companies receive weekly demos, but small startups are left struggling. Edit: They say that "double opt in" is optional but even if you uncheck it, they still wont add any email to your list that doesnt confirm a double opt in. Not only that, but they don't work with any intergration that is not on klaviyo, any sign ups from pop ups from other apps wont be added to klaviyos email list unless they specifically were added by a klaviyo native pop up. How frustrating, I've had my last straw. I'm out. Update: I've struggled installing, uninstalling, doing test emails etc for 3 days. Did they help or respond to my help requests? No. I saw a "klaviyotest" email subscribe to my list but never followed up on my request, which means they do see my requests but don't bother to help. If you're a start up, don't even waste your time here. They only care about big companeis and will kiss the ground they walk on being the one to spam those companies every two days begging them to use their platform. (a witness from both sides). Edit: If you're a start up, turn away. Don't just listen to my personal experience, but take a look at their "pricing options page," its a giveaway of how they give a different treatment to more established companies who starting at 10000 subscribers would get a "demo," video onboarding etc, meanwhile small busineses like us can barely even get an email response.
June 27, 2025
Klaviyo was the perfect choice for us for retention. It's very easy to nurture our customers and build long time loyal relationships.
July 12, 2024
Usamos klaviyo desde 2021 en nuestro ecommerce y la experiencia no puede ser mejor. Y sobre todo, el servicio de soporte es realmente de los mejores que hay en el mercado de las apps. Porque cuando hemos tenido algún problema importante, han estado ayudando hasta resolverlo 24/7. Son conscientes de la importancia que tiene para cualquier empresa (grande o pequeña) que todo funcione correctamente.
July 11, 2024
Klavijo has made integrating email marketing campaigns with my shopify store so easy.
July 11, 2024
more advanced than flodesk. you can achieve the flodesk look if you know design or have a designer
Hey Christine, thank you so much for this great review.
July 10, 2024
I had been hesitant to start using Klaviyo for quite some time - because it's considerably more expensive than other email services - but the first few email campaigns I sent out - to targeted audience - I got much more return than with the other email services. I am still trying to figure out how to set up the proper automations and flows - and landing pages.
Thank you so much for taking a chance on us, and we are very pleased with your success. We have lots of live webinars with experts that can guide you in building proper automations. Take a look right here: https://academy.klaviyo.com/en-us/search?select=Live+training and all our other resources here: https://academy.klaviyo.com/en-us and if you have any direct questions you can always jump and chat with our product support.
July 10, 2024
We love Klaviyo. Easily the best platform we have worked with to integrate with Shopify.
Thank you so much, and we couldn't agree more.
July 10, 2024
The best email ESP I've used over the past 8 years in this industry. The offering creates ease, and a strong ROI. But the support is also fast and satisfactory.
Thank you so much for the 5-star review.. and thank you for being such a loyal customer.
July 10, 2024
While a bit more complicated to use than other email software systems, once Klaviyo is set up it runs beautifully! I will never go back to using software that isn't seamlessly integrated with Shopify!
Klaviyo and Shopify, works! Thank you so much for your review.
July 10, 2024
It's made a huge impact on our sales and traffic to our site.
We love to hear this!
July 10, 2024
The best email marketing platforms around. There is a learning curve, but they have loads of resources. Whatever I ask if it can do-it's always a yes.
Thank you so much for the review. If anyone is reading, yes we have lots of resources. https://academy.klaviyo.com/en-us
July 10, 2024
Excellent, reliable email service. 10/10 integrations. Klaviyo is solid.
Thank you so much for the 5-Star review. We agree 10/10!
July 10, 2024
Hello, I have been using Klaviyo for about 5 years. I also, love how Klaviyo has many different options for us wanting to be creative and attractive to our customers. Like that Klaviyo is concerned about what is concerning us as Business owners. Thank you, @KarlontyLWallace Pawsative Partnerships LLC
Thank you for your review! We're always listening to our customers and continuously working to improve our product. PS: Thank you so much for being with us for 5 years!