Kudobuzz Product Reviews & UGC
Import Etsy, Facebook, Google, Amazon, Social & Photo Reviews
Rating
4.4
feedback
348
chart
#3,332
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
2%
-
Less than a month
9%
-
Less than a year
42%
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More than a year
45%
Reviews Summary
The reviews for the Kudobuzz Shopify App present a mix of positive and negative feedback. On the positive side, many users appreciate the app's ability to import reviews from various platforms like Etsy and Facebook, helping to build trust with customers. The customer service team is also praised for being responsive and helpful in resolving issues and assisting with installations. Additionally, the app is commended for its ease of use and features like automated emails for review requests and discounts. However, on the negative side, some users have reported issues with billing, slow response times from customer support, and difficulties in navigating the app. There are complaints about the app being slow, lacking customization options, and not being able to export reviews easily. Some users also mentioned problems with the app not working as expected, especially after updates or changes in platforms like Etsy.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
June 20, 2024
Always satisfied with Kudobuzz. Their customer service is top notch. They really do go above and beyond to help me.
Using app
--
Total reviews
1
Average rating
5.0
May 8, 2024
Most of the app works well but when to upgrade to get more features. That don't work very well you are stuck dealing what a chat bot that is no help. And they are closed most of the time.. We appreciate your reaching out to Kudobuzz customer support. Please note that our live chat is presently unavailable, as it is outside of our regular working hours. You are welcome to leave your message below, or if you prefer immediate assistance, we recommend consulting our helpful guide at https://support.kudobuzz.com. Additionally, if you could provide your contact number and specify the most suitable time for us to contact you, we will do our best to accommodate your needs. Thank you for your understanding and patience. We look forward to assisting you as soon as possible!
Hello! I'm sorry our working hours don't align with your availability. Please feel free to leave us a message via live chat or email at [email protected] with your concerns, and we'll respond during office hours.
Feb. 21, 2024
I had some issues and Chi from Kudobuzz help me with ALL of them! Her patience and excellence customer service helped calmed all my worries. She didn't rush me during my chat session with her but made sure that every question I had was answered. Thank you so much!
Jan. 26, 2024
Bad experience. Continued to charge even after I cancelled their plan. After i flagged out the mistake, they promised to get back at the soonest, but after 3 working days, they still did not respond. After checking with them again, they mention they are prepared to only refund the latest month's charge. Do be careful installing this app, unless you dont mind having your card charged monthly (even after cancellation). App is not even very useful in the first place nor helped to bring extra sales.
I apologize for the inconvenience you experienced with your subscription. Rest assured, we've resolved your issue effectively. Should you need further assistance, please don't hesitate to contact us through our live chat or email at [email protected]. Your feedback matters greatly to us, and we kindly request you to consider updating your review based on the positive resolution. Thank you for your understanding and support.
Dec. 20, 2023
Doesn't work with 2.0. Says it does, but when you try to add a block or widget anywhere on the page, it doesn't show up. Using Dawn theme.
Thank you for the feedback and sorry for the trouble. To have your widgets show on your Shopify 2.0 store, kindly enable the Kudobuzz Shopify loader. Here's a guide to assist:https://support.kudobuzz.com/en/article/adding-the-kudobuzz-app-to-your-shopify-site-86g7nx/
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