Kudobuzz Product Reviews & UGC
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We made the transition to Kudobuzz because the service on our last review platform was insufficient and almost entirely absent. Even though this platform claimed to be customizable and interactive, we could not get a hold of a representative to help us engage with the features for which we were paying. After much thought and research, we went with Kudobuzz. Kudobuzz allowed us to import our old reviews, which saved us so much time. Additionally, Cheryl was supportive throughout each step of the process and provided frequent insight into best practices and next steps. My favorite feature is the ability to collect reviews on our individual products as well as general business practices. Sometimes, customers have things to say that may not relate to product X. Kudobuzz gives customer a place to communicate these thoughts, and for that we are thankful.
Welcome to the family, Earth Fed Muscle! 🙌 So glad you left behind a platform that wasn't serving you. Importing old reviews and actually getting support when you need it? That's the bare minimum, and we're proud to deliver it. Thanks for choosing us!
Great app and a very responsive, helpful developer. I highly recommend :)
Orange Burps, honestly, that name alone made us smile. 😄 Thank you for the high recommendation! We're so glad we could make your job 10x easier. That's exactly what we're here for.
The best and most useful app - incredible support and very helpful staff!!
Thank you for calling Kudobuzz the best and most useful app! We’re thrilled our support team has been able to help you. Your kind words inspire us to keep improving and supporting our customers every step of the way.
I'm not technologically good and so I struggled. Abdul was amazing and set everything up for me just the way I needed it to be. Very appreciative of his time and now I have our customer testimonials on our store. Thanks :)
Great app. Easy to use and customer service is brilliant - quick to respond, friendly and helpful
We’re so pleased to hear you find Kudobuzz easy to use and that our support team has been quick, friendly, and helpful. Thank you for your kind feedback; it keeps us motivated to keep delivering great service.
Everytime i deal with this company, the response is quick, my query is dealt with within hours and my job is made 10 times easier... thank you so much especially cheryl! I have used it for my own website and now for a client of mines as it does everything i want it to do, i love it. You can e-mail customers once they have received products automatically, and publish reviews as and when checked. 10/10 well done gang!
Cheryl, saving the day again! 🙌 Automated emails, published reviews, and a job made 10x easier; that's what we love to hear. Thank you for trusting us with your own site AND a client's. That means everything. ❤️
Wonderful way to generate more product sales and learn what products/features our customers like best. I'm sure to upgrade soon after getting dozens of great reviews, but the free service is an ideal way to start.
We’re thrilled to hear Kudobuzz has helped you generate more sales and learn from customer feedback. It’s great to know the free service provided a strong start, and we look forward to supporting you as you continue to grow and upgrade.
Outstanding app! Attentive support by Cheryl.
Cheryl is blushing somewhere! 🙈 Thank you for the love. Outstanding and attentive; that's the goal. So glad you're happy with us!
User friendly app with great customer support. Thank You!
Short, sweet, and makes our day. Thank you for the kind words and 10 months of trust! 🙌
a cool app that not only collects your review across platforms but also repost them thus increasing brand awareness on social networks!very cool and practical!
10-6-17 I am happy to report that after my last review update, Cheryl reached out to me immediately and they are working on the issue. So thankful the wonderful KB service we've always received has returned, and was only caused by a misplaced email. :) Edited 10-4-17 Downgrading my review. After several happy years with this app, problems arose in Aug of 2017 that are not being dealt with. Facebook reviews (a very important part of our marketing)are no longer being displayed and they look like ads instead of reviews. I notified Cheryl on Aug 23. Received a response right away that the tech team would investigate. I again emailed one month later on Sept 22 and have received no response nor resolution to the problem. It is now 10-4 and I feel like Kudobuzz has abandoned us, yet they keep charging us. I can no longer recommend this company unless/until this issue is straightened out. I don't know what is causing such a drastic change in customer service, but it doesn't bode well for the future of this app. I sure hope they're not about to pull the plug on it. (Original review)I have been using the paid version of this app for almost 2 years now and have found Cheryl to be quick to respond to issues and provide support. It is updated regularly and has been a great help in getting our customers to provide reviews. Update 11-16-16 I continue have a great experience with this app, and receive magnificent support from Cheryl. It is one of the few apps that is REALLY worth its price.
We truly appreciate your long-term trust in Kudobuzz and your patience during the challenges you faced back in 2017. Since then, we’ve worked hard to improve both our technology and our communication, and it’s encouraging to hear that Cheryl and the team were able to resolve your issue promptly. Your feedback helped us grow, and we remain committed to keeping Facebook reviews and other features running smoothly for all our customers.
Kudobuzz has contacted me personally after I was getting frustrated. The app is continuously improving and their responsive customer service is why I will still consider Kudobuzz.
We're really glad we reached out when you were frustrated; that's what we're here for. Hearing that you see us continuously improving means everything. Thank you for sticking with us, Black Pearl. We won't let you down. 🖤
This APP is perfect from the big review button that appears on the side of the website an amazing "call to action" for customers, ease of use very little maintenance it just works... they provide over the top customer support fast ...very fast responses.
"It just works." That's the dream, right?! So glad you're loving the big ol' review button and our speedy support. You rock, Maple! 🍁
Used for a couple of years and find it very easy to use. Had a problem with the updated version, however Kena and Naana always respond incredibly quickly to queries, and rectify any issues fast and efficiently. App and customer service very highly recommended!
Thank you so much for your kind words and for recommending Kudobuzz! We’re so delighted to hear that our team was able to assist quickly and efficiently. Providing responsive support and ensuring smooth updates remain our top priorities, and we’re so glad you’ve had a great experience with us.
This is a great app that makes it easy to add testimonials on your store. Their customer service is great as well! 5 stars.
Short, sweet, and 5 stars? We'll take it! 🌟 Thank you, Thalia Capos. So glad testimonials are easy for you now.
It's like magic - customers now have a way to review our products/site easily, and they are doing so! You'd be surprised how many reviews you'll get from nice, automated emails. It saves a ton of time, and being able to bring in reviews from other platforms (Facebook/Instagram) is priceless. Nothing was worse than directing our site users to Facebook for reviews (there's still a bunch of people who don't use FB) App works great, is nice and unobtrusive, and the team is super quick to get back to you. It's not just a "good to have" app, it's now one of my top, essential Shopify apps.
Best compliment ever! You're so right: sending customers to Facebook for reviews is a pain. So glad we could pull everything into one beautiful spot for you. Thanks, Dinkydoo!
I would highly recommend Kudobuzz app. The Kudobuzz team goes beyond regular customer service and exceeds all expectations. They respond quickly to any inquires, have made updates to my store, have improved the product upon request. It is great. As for the app, it integrates great into my store, has a ton of features (which I haven't even totally taken advantage of) and it hasn't crashed on me.
Wow, thank you for the update AND the love over the years! Stellar support for a stellar small business. You rock 🐻✨
Love this app because it pulls my long term facebook reviews through and with some customisation help from the wonderful support team my request for product reviews started to convert purchasers into reviewers.
Pulling long-term Facebook reviews through + customizing product review requests = winning combo! 🎯 So glad our support team could help you turn purchasers into reviewers. That's the magic right there. Thanks from Australia!
App does what it says and the customer service is great too. Would recommend Kudobuzz as we've had more reviews than ever before (when we had no app in place to do so). Every store must have this type of app in today's e-commerce world!
More reviews than ever before? That's what we love to hear! 🐎💨 You're absolutely right, in today's ecommerce world, every store needs a solid review app. Thanks for recommending us!
UPDATE! Continue to LOVE this app and the customer service has consistently been stellar. They really help a small business out. Thanks!! AWESOME app + AWESOME customer service! Easy, works great and looks great. Started with the free version but will upgrade soon for more features (though the free version is TOP NOTCH). Thanks Kudobuzz!
OK, this just made our whole day. Twice! 🙌 So glad you're still loving us, and hey, free version being TOP NOTCH is exactly how we like it. Thanks for being awesome right back!
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