KwikEngage: Whatsapp Marketing

Superb experience specially one of their team member Naitik Bhatt is so responsive, i just ask if something can be done and in few minutes he delivers the task. So impressed.

We onboarded GoKwik Engage expecting a premium customer engagement platform. Instead, we were left questioning where the premium pricing actually goes. Our biggest disappointment was the customer support. Once the onboarding phase was over, it felt like getting timely assistance became an uphill battle. Every issue turned into multiple follow-ups, reminders, and waiting. Instead of proactive support, we experienced constant back-and-forth with no real ownership of problems. For a platform charging premium prices, this level of service was simply unacceptable. The platform itself didn't justify its cost either. The WhatsApp engagement and campaign performance fell well below our expectations. Despite investing significant money, the open rates and overall engagement were disappointing for our business. While results naturally vary by audience and campaign, we expected far better value from a solution positioned as an enterprise-grade platform. What made the experience even more frustrating was the repeated requests for changes from different team members. Rather than understanding our requirements upfront, it often felt like feedback was coming in bits and pieces, forcing us into endless revisions and repeated conversations that could have been avoided. The most surprising part came when we requested a refund of the unused wallet balance. Throughout our time as a customer, getting meaningful support felt difficult. Yet, the moment we asked for a refund, suddenly a dedicated point of contact was assigned and communication became much more active. Instead of simply processing the refund in a timely manner, we were repeatedly asked what went wrong, why we wanted to leave, what could have been done differently, and several other questions over multiple follow-ups. While customer feedback is valuable, it felt like more effort was being invested in delaying or questioning the refund request than in providing the level of support we had been asking for all along. Ironically, the urgency that appeared once we wanted our money back was nowhere to be seen when we needed actual assistance as a paying customer. If that same level of responsiveness had been shown while we were actively using the platform, our experience might have been completely different. Pricing is another major concern. GoKwik Engage positions itself as a premium solution, but the return on investment simply wasn't there for us. When you combine high subscription costs with average campaign performance, disappointing engagement metrics, and inconsistent customer support, it becomes extremely difficult to justify the expense. To fellow Shopify merchants, I strongly recommend doing thorough due diligence before signing up. Ask existing merchants—not just the references provided during the sales process—about post-sales support, response times, actual campaign performance, refund policies, and overall value for money. A polished sales pitch is one thing; the day-to-day experience is what really matters. Every business has different requirements, and your experience may differ from ours. However, based on our experience, GoKwik Engage failed to deliver on the three things that matter most: reliable customer support, value for money, and performance that justifies its premium pricing. For us, the most disappointing takeaway was this: when we needed support, we struggled to get timely assistance. When we asked for our wallet refund, suddenly there was urgency, a dedicated point of contact, and endless conversations. We would have preferred that same energy had been invested in helping us succeed while we were still customers.

I had a great onboarding experience with Tanmay. The entire process was smooth, well-organized, and easy to follow. Tanmay was approachable, patient, and always willing to answer my questions, making me feel comfortable from day one. The guidance and support throughout the onboarding helped me quickly understand the workflow and settle into my role. Overall, it was a positive experience, and I really appreciate Tanmay professionalism and helpful attitude.

Excellent app with even better support. The onboarding was smooth and the team was responsive whenever we had questions. Abandoned cart recovery and broadcast campaigns were easy to set up.

It was a great experience with the team. @Tanmay Toshwani Thanks Man!

I recently onboarded with GoKwik Engage & Pass, and my onboarding experience was excellent. Tanmoy, the onboarding lead, was very supportive, responsive, and always available whenever I needed help. The support so far has been great. The main reason I chose this platform for our brand, Attire Dot, was its abandoned checkout recovery and lead conversion capabilities. Since the platform fee is on the higher side, I'm expecting it to deliver good conversions and ROI. If it helps us achieve that, I'll happily update my rating to 5 stars. Otherwise, I'll revise my review based on the results. Overall, a great onboarding and support experience so far.

Excellent service by Tanmay! Very happy with all the solutions provided during onboarding! Thanks once again!

Great experience they got every thing done over a single call & thanks to vishnu

I had an excellent experience working with Vishnu Teja. He is an amazing and highly knowledgeable professional. Thank you to the GoKwik team, and especially to Vishnu Teja. for seamlessly guiding us through a complex GoKwik setup.

Vishnu Teja provided excellent service and support. Very responsive, professional, and helpful throughout. It was a great experience working with him. Highly satisfied!

We have had a great experience using KwikEngage for WhatsApp marketing and customer engagement at Rare Chemistry. The platform is user-friendly and has helped us streamline abandoned cart recovery, customer communication, campaign broadcasts, and order notifications efficiently. The automation workflows are easy to set up, and the dashboard provides clear visibility into campaign performance. The support team has been extremely responsive and proactive throughout the onboarding and implementation process. Their guidance helped us quickly launch campaigns and optimize customer engagement strategies. Overall, KwikEngage has been a valuable addition to our retention marketing stack, helping us improve customer reach and enhance the overall shopping experience. Highly recommended for D2C brands looking to scale their WhatsApp marketing and customer retention efforts.

We've had a great experience with KwikEngage. The platform has been helpful for our customer retention and WhatsApp marketing efforts, and the support team has been responsive throughout. A special mention to Vishnu Teja for his prompt assistance, patience, and proactive approach in resolving our queries. His support made the onboarding process smooth and hassle-free. Highly appreciate the excellent customer service!

A big thank you to the GoKwik team for the smooth experience! Special shoutout to Tanmay for his excellent support in setting up KwikEngage—super helpful, responsive, and made the entire process hassle-free. Truly appreciate the support!

We recently implemented KwikEngage for our business, and the experience has been excellent. The platform offers powerful marketing and customer engagement capabilities that have already started adding value to our operations. A special mention to Mr. Tanmay Toshniwal, who provided exceptional support throughout the setup process. He was highly responsive, knowledgeable, and ensured the implementation was smooth and hassle-free. His guidance made onboarding quick and efficient. Overall, we're very satisfied with both KwikEngage and the support team. I would highly recommend GoKwik and KwikEngage to businesses looking to strengthen their customer communication and marketing efforts.

Very good service and on borading team is very supportive and after on boadring work bahut smooth chal raha h mujhe kisi ko daily call nahi karna padta ye karo ye thik karo go kwik ke sath sab kuch smooth chal raha he bahut best service he and Tanmay one of the onboard tech team member with us and still helping us whenever we need he is always open to help very honestly very good working with tanmay and go kwik Special thanks to Tanmay from the onboarding and tech team. He has been extremely helpful throughout the journey and is always available whenever we need assistance. Working with Tanmay and GoKwik has been a great experience.

The watsapp automation process was very smooth..thanks tanmay fir the support in setting up.

We onboarded KwikEngage and the PoC was Tanmay he was one the best I've ever worked in the integration phase.

Had an excellent experience with the team and esp. Tanmay. He is a rock star.

Great service from GoQuik and their team. quick support and fast work . I had a a good communication with a team member tanmay really helpful. Thanks

Thank You Tanmay, Your assistance very Great ful