KwikEngage: Whatsapp Marketing

Great Onboarding by Vishnu Teja from KwikEngage Team.

Excellent onboarding experience with Saumya Singh for KwikEngage and Shams Udin for KwikPass. We were struggling to use the platform, but Saumya stepped in and explained the entire process very clearly — we've been extremely happy with her proactive support.

Amazing experience. Vishnu Teja helped in setting up the accounts and overall communication has been really nice.

Nice service and support by the team Vishnu Teja.

Saumya and Rahul from KwikEngage Support Team have both been super helpful with th integrations and very hands-on.

Thank you for all the help Saumya solved a lot of doubts that i had and saumya gave few more insights on creating campaigns which is a great marketing tool thanks a lot

We had an excellent support experience with *Rahul Kumar from the KwikEngage Support Team*. We were facing an issue while updating our automation flow, and Rahul promptly joined a call to assist us. He quickly identified the issue, resolved it efficiently, and patiently explained each step throughout the process. He was extremely supportive, ensuring that everything was clearly explained and completed in a timely manner. His prompt responses, proactive approach, and technical expertise made the entire setup process smooth and hassle-free. We truly appreciate his professionalism, attention to detail, and willingness to go the extra mile to help. Looking forward to continued collaboration with the KwikEngage team.

Vishnu Teja was really helpful and supportive throughout the onboarding process.

helpful to solve the queries, soumya singh help in this matter a lot.

Very helpfull

Helpful to solve all the queries. I have tried many softwares and this has been the best installation experience. I am glad I choose KwikEngage has the retention tool to connect with my clients. Shoutout to Pakhi for her assistance and smooth onboarding...

today i had onboarding session with saumya singh and harshit patil from gowkik engage team. they explained me all very nicely and politely also gave me extra info which can be helpful to me . Support is Excellent thank you Team NidhikaJewels

i connected with sumya and she was helpful enough regarding the case which i highlighted

I had a great experience with Rahul Kumar from the KwikEngage Support team. He helped me set up a broadcast campaign and explained every step in a clear, simple, and easy-to-understand manner. His guidance made the entire process smooth and hassle-free. What I appreciated most was his prompt response and willingness to jump on a call immediately to provide technical assistance. His responsiveness, expertise, and commitment to resolving my queries made a significant difference to my overall experience.

Superb experience specially one of their team member Naitik Bhatt is so responsive, i just ask if something can be done and in few minutes he delivers the task. So impressed.

We onboarded GoKwik Engage expecting a premium customer engagement platform. Instead, we were left questioning where the premium pricing actually goes. Our biggest disappointment was the customer support. Once the onboarding phase was over, it felt like getting timely assistance became an uphill battle. Every issue turned into multiple follow-ups, reminders, and waiting. Instead of proactive support, we experienced constant back-and-forth with no real ownership of problems. For a platform charging premium prices, this level of service was simply unacceptable. The platform itself didn't justify its cost either. The WhatsApp engagement and campaign performance fell well below our expectations. Despite investing significant money, the open rates and overall engagement were disappointing for our business. While results naturally vary by audience and campaign, we expected far better value from a solution positioned as an enterprise-grade platform. What made the experience even more frustrating was the repeated requests for changes from different team members. Rather than understanding our requirements upfront, it often felt like feedback was coming in bits and pieces, forcing us into endless revisions and repeated conversations that could have been avoided. The most surprising part came when we requested a refund of the unused wallet balance. Throughout our time as a customer, getting meaningful support felt difficult. Yet, the moment we asked for a refund, suddenly a dedicated point of contact was assigned and communication became much more active. Instead of simply processing the refund in a timely manner, we were repeatedly asked what went wrong, why we wanted to leave, what could have been done differently, and several other questions over multiple follow-ups. While customer feedback is valuable, it felt like more effort was being invested in delaying or questioning the refund request than in providing the level of support we had been asking for all along. Ironically, the urgency that appeared once we wanted our money back was nowhere to be seen when we needed actual assistance as a paying customer. If that same level of responsiveness had been shown while we were actively using the platform, our experience might have been completely different. Pricing is another major concern. GoKwik Engage positions itself as a premium solution, but the return on investment simply wasn't there for us. When you combine high subscription costs with average campaign performance, disappointing engagement metrics, and inconsistent customer support, it becomes extremely difficult to justify the expense. To fellow Shopify merchants, I strongly recommend doing thorough due diligence before signing up. Ask existing merchants—not just the references provided during the sales process—about post-sales support, response times, actual campaign performance, refund policies, and overall value for money. A polished sales pitch is one thing; the day-to-day experience is what really matters. Every business has different requirements, and your experience may differ from ours. However, based on our experience, GoKwik Engage failed to deliver on the three things that matter most: reliable customer support, value for money, and performance that justifies its premium pricing. For us, the most disappointing takeaway was this: when we needed support, we struggled to get timely assistance. When we asked for our wallet refund, suddenly there was urgency, a dedicated point of contact, and endless conversations. We would have preferred that same energy had been invested in helping us succeed while we were still customers.

I had a great onboarding experience with Tanmay. The entire process was smooth, well-organized, and easy to follow. Tanmay was approachable, patient, and always willing to answer my questions, making me feel comfortable from day one. The guidance and support throughout the onboarding helped me quickly understand the workflow and settle into my role. Overall, it was a positive experience, and I really appreciate Tanmay professionalism and helpful attitude.

Excellent app with even better support. The onboarding was smooth and the team was responsive whenever we had questions. Abandoned cart recovery and broadcast campaigns were easy to set up.

It was a great experience with the team. @Tanmay Toshwani Thanks Man!

I recently onboarded with GoKwik Engage & Pass, and my onboarding experience was excellent. Tanmoy, the onboarding lead, was very supportive, responsive, and always available whenever I needed help. The support so far has been great. The main reason I chose this platform for our brand, Attire Dot, was its abandoned checkout recovery and lead conversion capabilities. Since the platform fee is on the higher side, I'm expecting it to deliver good conversions and ROI. If it helps us achieve that, I'll happily update my rating to 5 stars. Otherwise, I'll revise my review based on the results. Overall, a great onboarding and support experience so far.