LangShop AI Language Translate

Hello, Thank you so much for your kind words! We’re glad Caleb was able to assist you quickly and resolve your issue. Your feedback is greatly appreciated, and we’re always here to help whenever you need us. Best regards, LangShop Team

Hello Frederiksberg Møbler og Design Team, Thank you for taking the time to share your feedback — we truly appreciate it. Hearing from you helps us continue improving and delivering the best possible experience. If you encountered any issues along the way, please don’t hesitate to reach out. Our team is here for you 24/7 and always happy to assist. Best regards, LangShop Team

Hi SOU・SOU netshop, Thank you for taking the time to share such detailed feedback. We’re truly sorry to hear about your experience and that our app has not met your expectations. We'd like to address each of your points to provide clarity: 1. Automatic updates You’re correct that the app does not auto-translate updated content. At the moment, automatic translation can only be enabled for newly created products and collections. Any later edits must be triggered manually from the user side. We understand this may be inconvenient and are actively exploring improvements. 2. New products translation Please let me clarify that new products are created in Shopify. If a new product is duplicated from an existing one and automatic translation is enabled for new products, Shopify sends us the duplicated information, and the translation is duplicated as well. Since automatic translation runs only once (at the moment the new product is created) it’s best to create new products from scratch instead of duplicating and editing afterward. 3. Export Currently it's not possible to select all products with a specific vendor, to our regret. We understand how this can be frustrating when working with larger catalogs and vendor-specific filtering. Please rest assured that this feature request has already been passed to our development team and they will be reviewing possible options on how to make it possible from our side 4. Japanese to Traditional Chinese translation We understand your concern about receiving Simplified Chinese on a Traditional Chinese page. Unfortunately, basic translation engines have significant limitations, including lack of support for several language combinations (for example, there is currently no support for translating Japanese → Traditional Chinese using the basic engine). For merchants who require precise language variants, especially Traditional vs. Simplified Chinese, we recommend using a pro translation engine to ensure correct results. 5. Customer support experience We sincerely apologize if our follow-up process fell short, this is not the experience we want to provide. If you’re open to it, we’d really appreciate another chance to assist you directly. We genuinely appreciate your detailed review. Even though your experience was not positive, your feedback helps us improve the app for all merchants. We take this feedback seriously and are continuously working on improvements based on user needs. If you’re willing, please reach out again and we’ll be happy to look into your specific setup and help resolve the issues you encountered. Best regards, Langshop team

Hello RL Members team! Thank you for the kind words! We're glad the app and our team are meeting your expectations. Your feedback helps us keep improving. If you ever need anything, we're here to help. Best regards, LangShop team

Hello Myntra International team We're really sorry to hear about your negative experience. The team takes your experience very seriously, and we recognize just how urgent this matter is. Please know that your issue has been given the highest priority on our end. As soon as we had any update regarding ETA, we acted immediately—reaching out to you right away and providing you with a clear timeframe so you’d know exactly when to expect further updates on your situation. Please accept our sincerely apologies for all the inconveniences. We appreciate your feedback. It helps us improve the app and better support our users. Best regards, LangShop team

Hello Interior Calligraphy team! Thank you for taking your time to leave a review! We are glad you are satisfied with the app's work. If there are any questions our support team is always ready to assist you, feel free to reach out via email or chat! Best regards, LangShop team

Hi Harmony Timepieces! Thank you for the 5-star review! We're thrilled you're happy with your experience. Your feedback means a lot to us and helps us keep improving. Best regards, LangShop team

Hello infusion.organic team! Thank you for taking your time to leave a review! We are happy you enjoy using LangShop and are satisfied with our support team's work! If any questions arise, feel free to reach out through chat or via email — we are always here to support you. Best regards, LangShop team

Hi BINS AND BOXES, Thank you for sharing your detailed feedback. We’re sorry to hear about your experience and truly understand your frustration. We appreciate the chance to clarify a few points and help resolve the issues you’ve encountered. 1) The status of each translation (completed or failed) can be viewed in the History section of the app. In most cases with OpenAI translations, the failures may be related to insufficient OpenAI credits. We’ve reached out to confirm this, but haven’t heard back yet. If credits aren’t the cause, our developers will gladly investigate further to resolve it from our side. 2) Auto-sync is designed to translate only newly added products and collections automatically. Duplicated products already contain copied information (including translations), so they are not re-translated automatically. We understand this can be confusing, so in the app and support documentation it's mentioned that newly added items can be translated this way. 3) Many dynamic translation rules can impact loading speed since these translations are rendered directly on the storefront. To reduce this effect, we recommend using dynamic text mainly for third-party app or custom content, while translating Shopify-native content directly in the backend through other sections of the app. We truly appreciate your patience and detailed feedback. It helps us improve the app and better support our users. Please feel free to reach out to our support team again so we can continue looking into your case and make sure everything works as expected for you. Best regards, Langshop team

Hi belarteSTUDIO, We appreciate your positive feedback! It’s great to know that our support provided quick help with the translation issue. Thank you for taking the time to share your experience. Should any other questions arise, feel free to reach out again. Best regards, Langshop team

Hello CAPELIN CREW team! Thank you so much for taking the time to mention some of the LangShop features in your review! We are delighted to hear that you were satisfied with the assistance provided by our support team. Should you require any further help in the future, please do not hesitate to reach out — we are always here to support you. Best regards, LangShop team

Hi there, Misciano Thank you for taking the time to share your feedback — we’re truly sorry to hear about your experience. We’d like to clarify that LangShop itself does not manage redirects, URL structures, or SEO indexing. The app’s main purpose is to translate and localize text values that are stored in your Shopify store (such as product titles, descriptions, menus, and other translatable fields including SEO). All redirections and URL behavior are handled by the Shopify platform itself and depend on its native multilingual and domain setup. If your store generated redirects or 404 pages, it’s very likely related to Shopify’s language subfolder configuration or third-party SEO settings, not LangShop. We recommend reviewing your Shopify markets and domain settings, as incorrect configurations can cause duplicate URLs or broken links. Our team will be happy to help you review LangShop setup and ensure everything is working smoothly from our end. Please reach out to us directly via in-app chat or email with additional details. Best regards, LangShop Team

Hi Coque2Sport team! Thank you so much for your kind words about LangShop! We’re thrilled that you’re enjoying the app. If you have any questions or run into any issues, don’t hesitate to reach out — we’re always happy to help! Best regards, LangShop team

Hello Mookly team! We're happy to hear you like using LangShop and glad you appreciate our support team's efforts to help! As always — feel free to reach out in case any issues emerge! Best regards, LangShop team

Hi Happy Gentleman team! We're absolutely thrilled that you love LangShop and appreciate your wonderful words about our support team! We're always here to help—just reach out whenever you need us! Best regards, LangShop team

Hi Celtic WebMerchant team! A huge thank you for leaving us a 5-star review! If you ever need help or have any questions, don’t hesitate to reach out! Best regards, LangShop team

Hi Kitchen by Nature®, Thank you so much for your 5-star review! We’re thrilled to hear that our support team was able to assist you and make your experience smoother. Your kind words mean a lot to us, we’ll be sure to share your feedback with the team. If you ever need more help, we’re always here for you. Best regards, Langshop team

Hello Delune team! Thank you for your feedback. We truly appreciate it. We remain committed to providing ongoing assistance and ensuring you have the best possible experience with LangShop. Our support team is here 24/7 to provide assistance any time! Best regards, LangShop team

Hi Dorina team! Thank you for sharing your experience with LangShop and your kind words. We’re delighted to know that LangShop made the bulk editing process easier and helped improve efficiency. We also appreciate your kind recognition of our support. We’re grateful for your trust in LangShop and look forward to continuing to support your success. Kind regards, LangShop team

Hello Faccelove team! Thank you so much for taking the time to leave us a 5-star review—we truly appreciate it! If you ever have any questions, we’re just a message away. Best regards, LangShop team