LayoutHub ‑ Easy Page Builder

July 11, 2023

Great support! Since I'm a beginner at Shopify but LayoutHub's support team is great and they are available 24/7 and try to help me out.

July 10, 2023

Caroline was very helpful and solved my problem straight away The app is good so far I need to have a good look to see what else it offers

July 10, 2023

Customer service Very nice Nice app Love it Been using for few years Goooooooooodddddd

July 9, 2023

Great app, quick support and many features. A few hurdles along the way, but was able to receive support within a reasonable timeframe. Recommend

July 9, 2023

Jade was super helpful and quite efficient amazing customer service, response was also very fast and issue solved very quickly.

July 8, 2023

Jung was so nice and helpful, was very patience with me and help me through, im so glad layout hub have a great customer service base that i could get help at anytime, that shows a great base of how the company is ran thank you so much for all your help

July 7, 2023

Thank you for your team, and thanks for Saul's help. Solved my problem really quickly and professional. 谢谢，这个软件真的很有帮助。客服专业而且及时。

July 6, 2023

This app is great! I am a newbie to the online experience and Layouthub made everything so easy and it looks wonderful. I will continue to play around and get fancy with the options to improve my overall storefront look! I ran into some issues and Saul responded quickly and solved all my crazy issues. He sent me tutorials, screenshots and more to fix all the problems! He was so patient with me and stayed logged in until I completely got it! Excellent customer service....THANK YOU Saul!!!! I appreciate your patience and support!!!!

July 5, 2023

definitely recommend! easy to use and the staff are very fast and responsive! This is my number one app to use!

July 4, 2023

If I could give this a zero rating I would. We wanted to test out the app, and while we initially found it somewhat helpful, our shop speed seemed to significantly be reduced with the templates we did implement. Then with recent functionality updates in our Shopify theme, we no longer needed to rely on the few pages we were using. Admittedly, given we'd used it very little initially and then weren't applying any of the templates after our theme upgrade, we should have just removed it right away. Then we got hit with the yearly auto-bill without any notification. Within a few days of the yearly renewal we asked about receiving a pro-rated refund. We were advised to downgrade to the free version, which we did immediately, and that someone would be in touch about a refund. When the billing team member reached out we were told that if we had canceled within 30 days we could have gotten a refund, but as we had not just signed up (because this was an auto-renewal, not a 1st time billing cycle) that they would not refund us even though we hadn't been using the app. The reason they gave... "Please understand that we also need to pay for support, system maintenance & a ton of other costs to keep the app running." So basically, they want you to pay for a platform that you are not using. They also put the blame on Shopify for not notifying about the impending auto-renewal and said Shopify is responsible for the billing. I initially pointed out that the policy was ridiculous as we were in fact within 30 days of the current billing cycle, and I have since responded with details Shopify provided regarding app developers control of billing/reunds, and Layout Hub has not responded. So do not sign up for a yearly plan unless you have tested the app fully and know you will utilize it fully because you will not get a refund if you decide after a couple of months (or when you realize you've just been auto-renewed) that you are not getting enough use out of the app.

July 4, 2023

I tried a few similar apps but found this one works the best for what we are currently doing and they offer almost instant support. Thanks Caroline!

July 3, 2023

Caroline was super helpful and fixed all of my issues! Very satisfied with the features and the help of her

July 2, 2023

New trying the app. A few questions came on the way. Andy was fast to respond and find solutions. I am using the free plan at the moment. Andy mentioned that I could upgrade to the paid version for more customizations. He was not pushy though. I appreciate that. Launching a business, you can have tons of monthly expenses due to apps. Eager to try more features of the app.

June 26, 2023

You have Excellent live support especially Jung saved my life when I though that I accidently deleted my Home page from my theme

June 24, 2023

Caroline make the best support (Y)

June 24, 2023

This app is excellent for creating landing pages or home pages, and the support team is truly exceptional.

June 23, 2023

Excelente soporte 24x7, solucionaron rápido mis problemas de configuración. Me encanta esta app!!!!!!!

June 23, 2023

They have really good customer service, they help us always when we have some troubles fixing text or imagenes.

June 22, 2023

We're impressed by how user-friendly the app is, and we can't say enough about the exceptional team behind it. We want to give a big shout-out to Saul and Andy for going above and beyond with their support. They were incredibly responsive and spent countless hours chatting with us, patiently addressing all our questions. Highly recommended!

June 20, 2023

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